Experience

Davita Rx, LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2017 - Present

  Responsible for handling inbound calls from patients/caregivers, facility teammates,insurance companies, and local pharmacies.Effectively assisting callers with different request such as refill medications/discontinuemedications, expedite order deliveries/medications order status, process new/renewalprescriptions request, and billing/insurance inquiries.Attend staff meetings, teleconferences and training as neededSuggest solutions when a product is out of stock or patients out of medication throughproblem solving and creative thinking



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sales Performance Expert

  • Apr 2016 - Sep 2017

  Responsible for handling inbound calls from patients/caregivers, facility teammates,insurance companies, and local pharmacies.Effectively assisting callers with different request such as refill medications/discontinuemedications, expedite order deliveries/medications order status, process new/renewalprescriptions request, and billing/insurance inquiries.Attend staff meetings, teleconferences and training as neededSuggest solutions when a product is out of stock or patients out of medication throughproblem solving and creative thinking

• Telesales Agent

  • Sep 2015 - Apr 2016

  Maintaining the highest level of all performance expectations including products sales, addonsales, call handling metrics, and quality standardProvided customers with the up-most level of service, professionalism and courtesyUsing computer systems to obtain and relay information such as price, features and sizeParticipating in on-going training, coaching and development programs and classes Meetingperiodically with supervisors regarding sales performance goals and metricsContinuously improving quality of service as well product knowledge



True Religion Brand Jeans

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Cashier

  • Oct 2013 - Sep 2017

  Providing an high end experience to generate loyal clienteleOperating a POS system to itemize and complete customer purchase orderAnswering product questions with up-to-date knowledge of sales and store promotionsBuilding and maintaining excellent customer relationships, going above and beyond to satisfycustomers request Providing an high end experience to generate loyal clienteleOperating a POS system to itemize and complete customer purchase orderAnswering product questions with up-to-date knowledge of sales and store promotionsBuilding and maintaining excellent customer relationships, going above and beyond to satisfycustomers request



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Feb 2014 - Jul 2015



Target

• United States
• Retail
• 700 & Above Employee

• Logistics

  • Sep 2010 - Dec 2012