VP of Client Engagement

• Jun 2019 - Present

SOLVARIA helps support companies with the two most important aspects of their business: their data and their people. Business leaders often come to us when having database performance issues, need help with a data project, or when their technology strategy becomes unclear. SOLVARIA leverages technology experts to help develop unique solutions for each client. Helping companies, whether it's by providing a 24x7 team of data experts or creating a technology roadmap, is extremely rewarding -- and I’m always looking for more opportunities to do so.

Director of Service Delivery

• May 2015 - Apr 2019

Coaches and mentors team of Service Delivery Manager and Associates.Manages key large account relationships. Maintains and grows existing client revenue through professional services and subscription services sales. Drives service level achievement within customer service organization.

Service Delivery Manager

• May 2014 - May 2015

Account management oversight of assigned portfolio of customers to ensure the overall relationship with client is being managed at or above service expectations.Drives proactive Quarterly Business Reviews with clients to discuss current support, future business plans and other services. Service Delivery management across client support team of technical resources including services desk, business systems and infrastructure.Works with Platform Directors on process improvement and problem management. Project management of client or Proxios initiated efforts to upgrade/downgrade , add/delete services or otherwise change the client configuration.Coordinates, develops and validates all pricing quotes and price proposals.Ensures accurate configuration and pricing based on solution design. Ensures accurate customer quotes for equipment, service or other deliverable s. Drives new sales opportunities within base of accounts on new services and capabilities. Coordinates with Marketing to drive client communications and education opportunities on new trends, technologies, business processes, etc.

VP of Meeting Participation

• Jan 2015 - Jun 2015

Key role in filling sponsorship's for 2015 AITP programs. Key role in filling sponsorship's for 2015 AITP programs.

VP of Programs and PR

• Jan 2013 - Dec 2014

Organize discussion panels for AITP year 2014 Organize discussion panels for AITP year 2014

Enterprise Account Executive

• Jan 2013 - May 2014

• Partners with IT Executives and decision makers to improve communications between their clients, business suppliers and employees. • Assesses organizational IT infrastructure to improve business continuity, disaster recovery, and increase efficiencies while lowering total cost of ownership. • Positions Ethernet/fiber solutions designed for wide area networks, multi-site locations, mid-to-large size businesses • Partners with IT Executives and decision makers to improve communications between their clients, business suppliers and employees. • Assesses organizational IT infrastructure to improve business continuity, disaster recovery, and increase efficiencies while lowering total cost of ownership. • Positions Ethernet/fiber solutions designed for wide area networks, multi-site locations, mid-to-large size businesses

Account Executive

• Aug 2010 - Nov 2012

Network design and consultation with an emphasis on Metro Ethernet transport and MPLS to deliver IP voice and commodity bandwidth products to the business community specifically in the Eastern Panhandle of West Virginia and Western Maryland. Network design and consultation with an emphasis on Metro Ethernet transport and MPLS to deliver IP voice and commodity bandwidth products to the business community specifically in the Eastern Panhandle of West Virginia and Western Maryland.

Wholesale Account Manager

• Feb 2010 - Aug 2010

As a Wholesale Account Manager I am assigned a select list of clients that require high capacity network services. Key functions of this position are network design and layout as well as 24/7 service support. Prospecting for new wholesale opportunities and responding to RFP are also key responsibilities.

Sales Manager

• Mar 2007 - Feb 2010

As a Sales manager I was responsible for all aspects of hiring, training, monitoring and motivating a sales force in a 3 state region.

Business Development Manager

• Dec 2004 - Mar 2007

As a Business Development Manager I was responsible for contract renewals, up selling additional revenue into the existing customer base and I was a key escalation point for dissatisfied customers. I was the first BDM at FiberNet and was the department lead until my promotion to Sales Manger in 2007.

Account Representative

• Nov 2003 - Dec 2004

As a Account Representative I was responsible for prospecting in my assigned territory by cold calling, networking and telemarketing. I became an expert in telecom invoice deciphering and learned how to present cost effective solutions to my customers. During my time in Johnstown, Pa I closed key accounts such as UPMC Lee Hospital, Johnstown City School District and Reliance Banks. I moved from Johnstown, Pa to Huntington, WV and shortly thereafter was promoted to Business Development Mangager.

Administrative Assistant

• Jan 2000 - Jan 2003

Processed new student applications and assisted with State and Federal filing for the schools license and charter. Processed new student applications and assisted with State and Federal filing for the schools license and charter.

Direct Sales

• Jan 1994 - Jan 1998