Angel Smith
Receptionist at Interactive Systems- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Medical Billing And Coding
-
Experience
-
Interactive Systems
-
Software Development
-
1 - 100 Employee
-
Receptionist
-
Jul 2016 - Present
• Received high volume consumer calls and answered questions regarding program benefits, coverage, and claims process • Conducted over the phone interviews to gather information and details to understand the customer’s needs, resolve issues, and advise on next steps • Made verbal inquiries of vendors in order to determine appropriate services for customers and entered concise notes for all calls • Determined the appropriate solution, educated callers on policies, warranties, services, insurances and procedures • Ability to persuade customer’s to upgrade services and/or warranties • Ensured customer satisfaction by remaining focused on the calls and displayed enthusiasm, sincerity and professionalism when responding to the customer’s requests and questions • Maintained working knowledge of warranties and insurances by studying materials, reviewing resources and participating in training activities • Initiated billing process for insurance, customer and Medicare • Cash handling; received payment by cash, credit cards, or automatic debits • Greeted customers entering establishments • Answered customers' questions and provided information on products • Made payment arrangements with customers, employing tact and diplomacy Show less
-
-
-
Old Republic Home Protection
-
Real Estate
-
300 - 400 Employee
-
Customer Service Representative
-
Jan 2016 - May 2016
• Received high volume consumer calls and answered questions regarding program benefits, coverage, and claims process • Conducted over the phone interviews to gather information and details to understand the customer’s needs, resolve issues, and advise on next steps • Made verbal inquiries of vendors in order to determine appropriate services for customers and entered concise notes for all calls • Determined the appropriate solution, educated callers on policies, warranties, services, insurances and procedures • Ability to persuade customer’s to upgrade services and/or warranties • Ensured customer satisfaction by remaining focused on the calls and displayed enthusiasm, sincerity and professionalism when responding to the customer’s requests and questions • Maintained working knowledge of warranties and insurances by studying materials, reviewing resources and participating in training activities • Initiated billing process for insurance, customer and Medicare • Cash handling; received payment by cash, credit cards, or automatic debits • Greeted customers entering establishments • Answered customers' questions and provided information on products • Made payment arrangements with customers, employing tact and diplomacy Show less
-
-
-
Arlington Rehabilitation & Healthcare Center
-
Birmingham, Alabama Area
-
Deitary Aide
-
May 2013 - Aug 2015
Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager. • Provide assistance to the cook in the preparation and service of meals. • Meet scheduled meal and snack times. • Follow Federal and State long term care regulations and Dietary Department policies and procedures. • Follow cleaning schedules and perform cleaning duties as scheduled. • Assist in arranging tray cards, loading food carts, and serving meals. • Setting up the dining room and serving residents. • Wash and store dishes. • Follow established reporting procedures for the following: • Supply or equipment needs. • Any damaged or loose fixtures, flooring, or tiling requiring replacement or repair. • Any unsafe or malfunctioning equipment. • Any conditions conducive to breeding insects, rodents or other vermin. • Assist in receiving and storing food and supplies. • Attend in-service educational programs. • Follow defined safety codes while performing all duties. • Follow defined Infection Control procedures. • Understand facility’s fire and disaster plans; follow established procedures during drills and actual emergencies. • Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies and procedures. • Perform other department duties or special assignments as directed by the Dietary Manager Show less
-
-
-
ABC Child Care Center
-
United States
-
Higher Education
-
1 - 100 Employee
-
Childcare Provider
-
Jan 2011 - Apr 2012
Provide childcare service to infants up to preschool age children. Provide childcare service to infants up to preschool age children.
-
-
Education
-
2009 - 2011
Heald College
Associate of Arts (A.A.), Medical/Clinical Assistant
Community
