Experience

Kiavi

• United States
• Financial Services
• 200 - 300 Employee

• Customer Care Specialist

  • Jun 2023 - Present

• Post-Closing Specialist

  • Jul 2022 - Present

  *Review original closing documents to ensure they were properly executed.*Follow up in a timely fashion to receive all corrections on closing documents.*Partner with Capital Markets team to answer any investor questions.*Follow up on, review, request corrections on all trailing documents.*Manage a large loan queue in a timely fashion.*Speak up and suggest improvements wherever you see an opportunity.*Bring your wits, strategies, and ideas by helping us make our closing process as efficient and pleasant as possible.*Assist in training and teaching newer team members.*Escalate to management all unresolved issues, where appropriate. Show less



Princeton Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Industry Relations Concierge

  • May 2022 - Jul 2022

  I am focused on building positive, valuable connections between professionals in the mortgage industry. I want to help everyone I can in this industry LOVE what they do and make more income per hours worked!

• Post Closer

  • Sep 2020 - Jul 2022

  • Receiving closed loan packages quickly after closing• Ensuring the promissory notes are delivered to the appropriate warehouse lender• Shipping loans to agencies/investors• Clearing loan sale stipulations such that loans can be purchased as soon as possible after closing• Registering loans in the Mortgage Electronic Registry System (MERS)• Reviewing and responding on agency/investor/MI audits such that outstanding findings are cleared• Collecting timely first payments from borrowers• Responding to any inquiries from borrowers or sales partners regarding loan payments, loan transfers, or escrow questions• Following up with settlement agents for the final title policy/recorded security instrument on loans• Shipment of final docs (title policy/security instrument) to investors or document custodians in a timely manner• Insuring loans promptly Show less



Stitch Fix

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Stylist

  • Jan 2017 - Aug 2021

  *Ability to interpret client profiles without working face-to-face with clients *Impeccable writing and grammar *Interest in fashion and eCommerce *Knowledge about fashion trends *Customer obsessed attitude *Master of time management while working remotely *Tech savvy *Ability to interpret client profiles without working face-to-face with clients *Impeccable writing and grammar *Interest in fashion and eCommerce *Knowledge about fashion trends *Customer obsessed attitude *Master of time management while working remotely *Tech savvy



The Cheesecake Factory

• United States
• Restaurants
• 700 & Above Employee

• Bartender/Server/Lead Trainer

  • Oct 2006 - Apr 2021

  Earned the position of Designated Trainer within six months of employment. Responsible for fully training countless employees. Began working as a classroom facilitator in early 2012. Recipient of the Linda Candioty Award given for consistency in excellence and integrity. Cross-trained in 4+ positions. Named Director of social media in 2012. Responsibilities include: constant attention to guests, thousands of dollars in cash deposits, inventory accounting and maintenance, among other daily and weekly tasks. Show less



Citizens

• United States
• Banking
• 700 & Above Employee

• Banker 1

  • Dec 2008 - Jun 2009

  Hired as Banker 1. Earned position of “Bank At Work” specialist. Top Ten Performer in the North Pittsburgh Region for duration of employment. Responsible for opening over 100 checking, savings, and money market accounts. Responsibilities include: generating revenue via “Bank At Work” program, safe-code holder for safeguarding assets, daily opening and closing procedures. Hired as Banker 1. Earned position of “Bank At Work” specialist. Top Ten Performer in the North Pittsburgh Region for duration of employment. Responsible for opening over 100 checking, savings, and money market accounts. Responsibilities include: generating revenue via “Bank At Work” program, safe-code holder for safeguarding assets, daily opening and closing procedures.



BRAVO BRIO Restaurant Group

• United States
• Restaurants
• 400 - 500 Employee

• Training Specialist

  • May 2003 - Oct 2006