Experience

CMIT Solutions, LLC

• IT Services and IT Consulting
• 200 - 300 Employee

• Systems Engineer at CMIT Solutions

  • Jun 2023 - Present



United Site Services

• United States
• Construction
• 700 & Above Employee

• SR Help Desk Analyst

  • Mar 2019 - Jun 2023



Prolacta Bioscience

• United States
• Biotechnology Research
• 200 - 300 Employee

• Helpdesk Team Lead

  • Nov 2014 - Mar 2019



NOV

• United States
• Oil and Gas
• 700 & Above Employee

• Corporate Engineering Technical Support

  • Dec 2012 - May 2013

  Provided Tier 1 and 2 Teamcenter technical support to NOV engineers. Also performed tech support on the following applications Autocad 2010, Solidworks 2012, and Creo Pro via phone, email, and remedy ticketing system. Provided Tier 1 and 2 Teamcenter technical support to NOV engineers. Also performed tech support on the following applications Autocad 2010, Solidworks 2012, and Creo Pro via phone, email, and remedy ticketing system.



City of Covina

• United States
• Government Administration
• 1 - 100 Employee

• IT Support Technician

  • Aug 2011 - Dec 2012

  Assisted management and other city employees in solving computer related problems. Implemented user mailboxes and accounts for new and exsisting employee. Performed troubleshooting of computer, server and networking systems. Performed routine maintenance on all types of computer equipment and printers.Assisted users with daily operational issues. Created and maintained user logins and passwords. Assisted management and other city employees in solving computer related problems. Implemented user mailboxes and accounts for new and exsisting employee. Performed troubleshooting of computer, server and networking systems. Performed routine maintenance on all types of computer equipment and printers.Assisted users with daily operational issues. Created and maintained user logins and passwords.



Power Pc

• Self employed

  • Jan 2008 - Jun 2011

  Assisting users with computer problems. Diagnosed, hardware problems on servers, printers, computers and telephone systems. Perform in-home repair of computer systems and installed pc software. Removed computer viruses and spyware from customers pc's. Assisting users with computer problems. Diagnosed, hardware problems on servers, printers, computers and telephone systems. Perform in-home repair of computer systems and installed pc software. Removed computer viruses and spyware from customers pc's.



Walgreens

• United States
• Retail
• 700 & Above Employee

• Senior Field Service Tech

  • Aug 1999 - Dec 2007

  Responsible for troubleshooting and repairing computer, server and networking equipment for Walgreens Pharmacies by either phone support or field service. Organized and planned rollouts and upgrades, trained and supervised newly hired employees. Responsible for troubleshooting and repairing computer, server and networking equipment for Walgreens Pharmacies by either phone support or field service. Organized and planned rollouts and upgrades, trained and supervised newly hired employees.



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Sales Associate

  • Oct 1995 - Jul 1999

  Responsible for sales, customer service, tracking and stocking incoming inventory as well as opening and closing store. Responsible for sales, customer service, tracking and stocking incoming inventory as well as opening and closing store.