Experience

MadridEasy - Alojamiento para estudiantes

• Spain
• Real Estate
• 1 - 100 Employee

• Manager MadridEasy

  • Feb 2022 - Present

  Coordination of the technological development of the company, automating internal processes and protocolising daily operations.Operations Department: monitoring of incidents, collections and payments, check-in and check-out.Sales Department: analysis and improvement of customer experience and booking management (process automation).Marketing Department: management of social media campaigns, creation of valuable content, and creation and development of strategies driven by Google Analytics and SEO + SEM campaigns to improve the conversion rate on the website.Institutions Department: Opening of new institutions with hosting needs.Optimisation of the investments made in each department



Homiiicom

• Spain
• Real Estate
• 1 - 100 Employee

• Operations Director

  • Feb 2019 - Feb 2022

  Management of 35 properties owned by Excem Socimi SIR (265 rooms) and 45 properties owned by third parties (285 rooms) on a co-living basis, where I was responsible for:The development of a new website www.homiii.com.The design and supervision of the IT development of a management platform for the properties managed by the company, including the following functionalities:Online booking management.Control of check-in and check-out.Payment control.Automation of invoices and accounting entries.Maintenance and cleaning control.Email automation.SEO automation.Supervised internal business processes and the development of an online structure to increase efficiency through process automation.The implementation of data-driven strategies to improve the customer experience, control the booking process and create an autonomous room booking system.The development of digital marketing strategies (Google Analytics, SEO campaigns and social media management) to improve the conversion rate on the website.Thanks to these processes we reached 100% occupancy in September 2021 and consolidated the portfolio reaching profitability of around 8% in the long term.



Aluni.net

• Managing Director

  • Nov 2004 - Oct 2018

  Leading company in the rental of rooms for students in private flats in Madrid, Barcelona, Valencia, Granada, Alcalá de Henares and Seville. More than 2000 rooms all over Spain.In Aluni.net, in close collaboration with the owner of the company, we developed our room management application, which included:The management of direct online bookings.The automation of emails and internal processes.The integral maintenance of the flats (reforms and small repairs).The control of collections and payments to owners and tenants.Management of the return of deposits to tenants.The logistics and distribution of the material in the flats (furniture, bed linen and electrical appliances mainly).Control of check-in and check-out of rooms.Commercial management of educational institutions.As a manager, I coordinated the work of 30 people, focused on national and international customer service (students, owners and educational institutions) and the organisation of cultural and sporting activities for the students accommodated, all supported by internal training courses for employees. All this together with the strategic and commercial management of the offices in Spain, working on the consolidation of the brand and establishing a gradual growth plan, with a clear and structured plan of office openings, including, from 2009 to 2012, a commercial office in Beijing for the attention of Chinese students.Rooms managed in 2018 in Spain: 1,700 rooms on average per month.



Cooperación Internacional - IYC

• Spain
• Non-profit Organizations
• 1 - 100 Employee

• Public Relations

  • Apr 2002 - Oct 2004

  I have been working organize charity events for non-governmental organization (Golf Tournament, Opera Concerts, and several Sport events). For this events I have been working in collaboration with multinational and first level companies.Founder of Solidarity Company Stamp (http://www.ciong.org/ci/empresa_solidaria_114.php). I have been working organize charity events for non-governmental organization (Golf Tournament, Opera Concerts, and several Sport events). For this events I have been working in collaboration with multinational and first level companies.Founder of Solidarity Company Stamp (http://www.ciong.org/ci/empresa_solidaria_114.php).



COCA COLA ESPAÑA

• Assistant Marketing

  • Oct 2001 - Apr 2002

  Promotion and merchandising of non gas drinks (Nestea, Sonfil, Aquarius, Powerade and Sonfil). Promotion and merchandising of non gas drinks (Nestea, Sonfil, Aquarius, Powerade and Sonfil).



DITECSA S.A. (Montaje y Mantenimiento)

• English Translator

  • May 2001 - Jun 2001

  English Translator for Dutch engineer in Warner Bros Attraction Park in San Martin de la Vega, Madrid English Translator for Dutch engineer in Warner Bros Attraction Park in San Martin de la Vega, Madrid



Nullamore University Residence

• English Coordinator

  • May 2000 - Jul 2000

  English Coordinator Summer Camp for Spanish students. English Coordinator Summer Camp for Spanish students.



Bewleys Hotel, Ballbridge

• Customer Service

  • Mar 2000 - Jul 2000

  Customer Service Department. Customer Service Department.



SFP Sociedad Francesa de Producción

• International Sales Department.

  • Jan 2000 - Feb 2000

  International Sales Department. International Sales Department.