Experience

Leppard & Associates

• South Africa
• Insurance
• 1 - 100 Employee

• Policy Administrator

  • Feb 2020 - Present

  - Manages Insurance Policies as instructed by the Underwriter.-Loading New Business details on system for a policy debit note and policy wording.- Renewing policies as per new terms and premiums.- Making sure the policies are sent out on time after capturing- Providing premium breakdown and adjustment as instructed by the underwriter - Ensuring accurate billing processes- Filing policies on our systems- Printing Debit Notes for underwriters- Endorsing Policies

• Office Administrator

  • Jul 2018 - Jan 2020

  • Responsible for procurement of office supplies and stationery etc. as well as all office maintenance issues, landlord and service provider liaison. • Managing the meeting rooms and all related arrangements for scheduled meetings and any internal functions we may hold.• Answering phones from her desk in main office (No reception area)• Assisting Underwriting teams with reminders and to examine insurance proposal forms and allocating to the correct underwriter.• Collecting background information on due policies to send out reminders on expired policies.• Administrating on Volume and Foot-Print systems.



Fulcrum Group SA

• South Africa
• Financial Services
• 1 - 100 Employee

• Front Desk Receptionist

  • Jan 2015 - Jul 2017

  Receive Visitors-greet visitors appropriately-determine visitor needs in a professional manner-maintain visitor register-offer refreshments to visitors where appropriate-direct visitors to correct person-ensure back up when absent from reception deskAnswer Phone Calls-answer and address incoming phone calls in a timely and polite manner-clearly determine the purpose of the call-deal with queries and provide correct information-forward calls to appropriate person-take and deliver messages accurately and completely-Manage MailCourier and Post-prepare outgoing mail for pick-up or courier-organize courier deliveries-Monitor Securityphotocopy and collate documents-fax documents-file documents accurately-maintain equipment and report any malfunctions-monitor, control and order office supplies-Organize boardroom MeetingsReception Area Maintenance-keep reception area clean and neat-maintain and organize reading materialmaintain a neat and well-groomed appearance-dress corporately-respond professionally to visitors and callers-Company RepresentationCustomer Service Orientation-listen actively and respond with empathy-clarify customer needs-deal effectively with difficult customers as we work with insurance MS Package-MS Word-Outlook-Excel-Internet/Intranet-accurate and fast typing skills



SABC

• Archives Assistant

  • Nov 2013 - Feb 2014

  Filling- collecting and placing tapes in the correct shelves and distribute to the broadcasting clientsStock count- working hand in hand with auditorsdate capturing- storing all archive information using the specific system Filling- collecting and placing tapes in the correct shelves and distribute to the broadcasting clientsStock count- working hand in hand with auditorsdate capturing- storing all archive information using the specific system