Angel Magallanes

Service Desk Analyst at Client First Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Merrillville, Indiana, United States, IN
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Japanese Elementary proficiency

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Experience

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Desk Analyst
      • Sep 2023 - Present

      - ServiceNow Administration to perform asset verification, User Authentication, and Team Communication. - Active Directory use for User Profile Creation, Security Permissions, and Group Organization. - Intune Management for Deployment, Licensing, and Updates Sync. - ServiceNow Administration to perform asset verification, User Authentication, and Team Communication. - Active Directory use for User Profile Creation, Security Permissions, and Group Organization. - Intune Management for Deployment, Licensing, and Updates Sync.

    • United States
    • Construction
    • 100 - 200 Employee
    • Information Technology Support Specialist
      • Jul 2022 - Sep 2023

      - On-Site Support and Troubleshooting of Network Equipment – Router, Switch and Firewalls - Multi-Tier(2&3) Network and Computer Support Assistance in Accordance with Policies and Procedures. - Create and Manage Users, Computer Accounts and their Access to Network Resources in Active Directory - VPN client assist and VM troubleshooting - Citrix Manager Maintenance - Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting - End-Point User Security Research and Method Implementation. - PowerShell Scripting for efficient Active Directory searching and Information Retrieval. - Team Collaboration and Project Assistance in facilitating Company-wide Migration to the cloud on SharePoint. - Implementation of MFA & MDM solutions for Enhanced User and Device security. Show less

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Software Engineer
      • Feb 2022 - Jun 2022

      - Small Application Development - WebAPI testing and Implementation Troubleshooting - SQL Schema Creation and DB Maintenance. - Small Application Development - WebAPI testing and Implementation Troubleshooting - SQL Schema Creation and DB Maintenance.

    • Retail Art Supplies
    • 1 - 100 Employee
    • Web Developer
      • Nov 2021 - Feb 2022

      - Development, Deployment, and Management of client E-Commerce Sites. - Responsive Web-Design, Maintenance, and Online Analytics Data Research. - Development, Deployment, and Management of client E-Commerce Sites. - Responsive Web-Design, Maintenance, and Online Analytics Data Research.

    • United States
    • Mining
    • 1 - 100 Employee
    • IT Technician
      • Jul 2019 - Dec 2021

      Responsibilites: - Hardware & Software Installation, Software License Auditing, and Data Migration. - Hardware & Software Inventory Management and Equipment Maintnence. - Incident Response and Business Intelligence Development. - Network Configuration & Signal Board Data Administration. Responsibilites: - Hardware & Software Installation, Software License Auditing, and Data Migration. - Hardware & Software Inventory Management and Equipment Maintnence. - Incident Response and Business Intelligence Development. - Network Configuration & Signal Board Data Administration.

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Information Technology Specialist
      • Jun 2012 - Jun 2018

      Army National Guard [Honorably Discharged] Information Technology Specialist [25B] | Holds Secret Clearance Army National Guard [Honorably Discharged] Information Technology Specialist [25B] | Holds Secret Clearance

Education

  • Purdue University Northwest
    Bachelor of Science - BS, Information Technology
    2016 - 2021

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