Experience

Wine Enthusiast

• United States
• Retail
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2021 - Present

  Apply problem-solving skills to resolve customer inquiries, dispute and escalation using appropriate channels when necessary.Answers approximately 20-50 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.Meet and exceed daily productivity goals, including high call volume and consistently gain service satisfaction. Apply problem-solving skills to resolve customer inquiries, dispute and escalation using appropriate channels when necessary.Answers approximately 20-50 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.Meet and exceed daily productivity goals, including high call volume and consistently gain service satisfaction.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Escalation Specialist

  • Jan 2017 - May 2021

  Logistic and escalation support same clientFollow.up inquiries across multiple channelsExamine trending issues escalated from Tiers 1Basic Billing and Customer Service - Apps and SoftwareBasic Billing and Customer Service -Premium Phone line and Hardwareproduct Logistic and escalation support same clientFollow.up inquiries across multiple channelsExamine trending issues escalated from Tiers 1Basic Billing and Customer Service - Apps and SoftwareBasic Billing and Customer Service -Premium Phone line and Hardwareproduct



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Specialist

  • Nov 2014 - Dec 2016

  Working directly with Field TechniciansHandle Technical Escalation. Working directly with Field TechniciansHandle Technical Escalation.