Manager of Credentialing

• Nov 2022 - Present

Managed Services Process Lead

• Jun 2020 - Jun 2023

- Led and supervise a team of process coordinators, ensuring effective collaboration and communication within the CS department.- Effectively manage and allocate workload associated with provider onboarding, document acquisition, and primary source verification within credentialing scope. - Provide regular and constructive performance feedback to team members on a weekly basis.

Customer Support Specialist

• Oct 2019 - Jun 2020

- Credentialing customer service.- Primary source verification researching. - Provider Onboarding in to MT's platform.- Provider enrollment in to US insurance network.- Customer document management- Servicio al cliente en credentialing.- Verificación de licencias y certificados de provedores médicos en US.- Incorporación de proveedores y grupos en el plataforma de MT.- Inscripción de proveedores en la red de seguros de EE. UU. - Gestión de documentos del cliente. Show less

Placing Orders Agent

• Jan 2019 - Jun 2019

- Provided exceptional customer service to clients from the United States, Canada, Jamaica, and various Latin American countries. - Expertly handled and processed customer orders, ensuring accuracy and efficiency. - Utilized strong communication skills to effectively address customer inquiries and resolve issues. - Collaborated closely with various departments to ensure seamless order placement and delivery. - Demonstrated fluency in both English and Spanish, enabling effective communication with diverse clientele. - Utilized advanced organizational skills to streamline the order placement process and maximize productivity. Show less

Gestor y Asesor legal en el area civil.

• Jul 2016 - May 2018

Asistente

• Feb 2015 - Mar 2015

Asistente

• Feb 2015 - Mar 2015