Head Of Business Analysis

• Mar 2022 - Present

Business Analyst

• Jan 2021 - Mar 2022

Merchant Risk manager

• Oct 2019 - Jan 2021

• Analyze existing and potential business partners in order to assess compliance with the company’s risk guidelines and policies; • Perform risk assessment – analyzing current risks and identifying potential risks that are affecting the company; • Monitor risk and activity behavior on merchants with high levels of risk; • Generate and analyze transaction reports in order to identify market trends and user behavior as well as potential fraudulent activity; • Perform tests on functionalities and troubleshoot bugs and issues involved in the payment flow – from customer checkout to shipment tracking; • Work closely with potential and valuable merchants to make them compliant with the internal policies and requirements; • Ensure that the business risk management process is reasonably designed, implemented, updated and enforced, in order to achieve the most effectiveness in preventing excessive business risk takings. Show less

Business Analyst

• Jun 2017 - Jul 2019

• Evaluate new and/or existing account documentation – revision and verification of KYC documents; • Monitor customers and transactional records – in order to spot unauthorized transactions and fraudulent accounts; • Analyze individual Meta Trader accounts – in order to authorize trades and withdrawals; • Generate suspicious activity reports and risk management reports; • Chargeback reporting and chargeback prevention; • Supervising the Accounting team with financial planning; • Perform Daily, Weekly and Monthly transaction analysis; • Prepare the company’s financial weekly and monthly reports; • Oversee all financial services offered by the company to their Call Center partners; • Close communication with important partners and Payment Service Provider (PSP) companies and Credit card deposit online companies; Show less

Debt Collector (Legal department)

• Jan 2017 - Jun 2017

• Manage a portfolio of customers with late payments; • Negotiates personal plans for repayment and deferral, according to the company's policies; • Provides communication with customers through incoming and outgoing phone calls; • Creates, maintains and updates databases; • Provides any other information to the Company's clients. • Manage a portfolio of customers with late payments; • Negotiates personal plans for repayment and deferral, according to the company's policies; • Provides communication with customers through incoming and outgoing phone calls; • Creates, maintains and updates databases; • Provides any other information to the Company's clients.