Experience

The Echelon Group LLC
• United States
• Telecommunications
• 1 - 100 Employee
• Senior Project Program Manager

  • Feb 2019 - Present


North American Properties

• United States
• Real Estate
• 100 - 200 Employee

• Office Coordinator (contract job)

  • Jan 2018 - Apr 2018

  • Prepare regular reports on expenses and office budgets • Maintain a company calendar and schedule appointments • Prepare reports and presentations with statistical data, as assigned • Arrange travel and accommodations • Prepare regular reports on expenses and office budgets • Maintain a company calendar and schedule appointments • Prepare reports and presentations with statistical data, as assigned • Arrange travel and accommodations



Ciox Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Information Technician/ROI Specialist

  • Jan 2017 - Dec 2017

  • Performs quality control on all work to ensure accuracy of the release, confidentiality, and proper invoicing. • Ensuring patient file accuracy by scanning medical records and transmitting them to various healthcare and insurance entities across the U.S. • Validates requests and authorizations for release of medical information to comply with HIPPA and other regulations. • Basic Software Knowledge: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, • Performs quality control on all work to ensure accuracy of the release, confidentiality, and proper invoicing. • Ensuring patient file accuracy by scanning medical records and transmitting them to various healthcare and insurance entities across the U.S. • Validates requests and authorizations for release of medical information to comply with HIPPA and other regulations. • Basic Software Knowledge: Microsoft Word, Microsoft Excel, Microsoft PowerPoint,



The Sports Rehabilitation Center

• United States
• 1 - 100 Employee

• Medical Receptionist

  • Jan 2016 - Jan 2017

  • Greet and check-in patients, and collect personal, medical, and insurance information. • Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers. • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays. • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA • Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.



Future Services Inc

• Executive Offices
• 1 - 100 Employee

• Front Office Manager

  • Feb 2015 - Aug 2015

  • Prepared the daily schedule, handled all customer concerns in a pleasant and professional manner. • Managed all customer calls of up to 80 a day. • Filed customer account service tickets daily. • Scheduled follow up and initial services for technicians and customers. • Held weekly meetings in efforts to help staff meet monthly goals. • Supervised a staff of 15 service technicians. • Ensured all employees were properly trained, knowledgeable and provided excellent guest service. • Managed the daily administrative duties of the Cobb Branch.


Altegra Health
• Hospitals and Health Care
• 100 - 200 Employee
• Case Manager

  • Nov 2014 - May 2015


AT&T Corporate

• India

• Front Desk Manager

  • Mar 2012 - Nov 2014

  • Served as mentor and led the ‘onboarding experience’ to junior team associates upon entry into the company. • Reduced and controlled expenses by serving as a vendor liaison. • Trained, coached and mentored staff to ensure associate training was current as well as facilitated product knowledge courses. • Served as Diversity Council member in respective zone to ensure equal opportunity was displayed. • Served as mentor and led the ‘onboarding experience’ to junior team associates upon entry into the company. • Reduced and controlled expenses by serving as a vendor liaison. • Trained, coached and mentored staff to ensure associate training was current as well as facilitated product knowledge courses. • Served as Diversity Council member in respective zone to ensure equal opportunity was displayed.



Home Depot

• Construction
• 700 & Above Employee

• Department Associate

  • Aug 2006 - Jan 2012

  • Managed team of 16 associates and served as a department head for 2 departments concurrently. • Reduced and controlled expenses by serving as a vendor liaison. • Trained, coached and mentored staff to ensure associate training was current as well as facilitated product knowledge courses. • Served as Diversity Council member in respective zone to ensure equal opportunity was displayed. • Overseer of ‘playbook execution’ and ‘shrink log’ that increased profits by strategically getting ahead of sales every month. • Assigned responsibility as ‘key carrier’ which enabled me as a hard store closer multiple nights per week • Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.



Kroger Company

• United States
• Retail Groceries
• 1 - 100 Employee

• Front End Supervisor

  • Jun 1996 - Jan 2012

  Started as a cashier and was offered a promotion within my first 2 years of service. • Worked directly with leads, clients, and upper management to achieve daily floor sales goals while managing 12-16 cashiers. • Responsible for weekly night drops and product orders for store supply inventory. • Served as mentor and led the ‘onboarding experience’ to junior team associates upon entry into the company. This initiated a program that standardized employee training and led to increase in customer satisfaction by approximately 8%. • Effectively managed 12-16 cashier schedules to ensure appropriate coverage for daily shifts.