Experience

PAYCOMET

• Spain
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Oct 2021 - Present

  ¬ My responsibility in the area is to be the main point of contact, building relationships, both short and long-term, with future clients. ¬ As an account manager my role involves continuous improvement and developing new strategies. ¬ My role includes, solving post-sale incidents related to service registration, from the beginning of the management until the end of the linking of the Paycomet gateway with the virtual POS and its integration, as well as any other more technical incident that may arise from the contracted service. ¬ Collaborating with cross-functional teams to implement corrective actions based on internal feedback.. ¬ Responsible for overseeing internal monitoring and internal customer feedback processes to ensure product/service quality and customer satisfaction. Conducted regular quality audits and assessments to evaluate adherence to standards, while implementing robust quality control measures. ¬ Collaborated cross-functionally to implement corrective actions and foster a culture of continuous improvement. ¬ Maintained comprehensive quality documentation and provided guidance and training to employees. ¬ A dedicated professional committed to aligning internal quality practices with customer requirements and driving overall customer satisfaction. Show less



Dandy Flair

• Barcelona, Catalonia, Spain

• Account Manager/ Head of creative team

  • Mar 2018 - Sep 2021

  My position at Dandy Flair required management and creative skills. From managing the product development department and being involved in the design process of the collections to establishing relationships with international brands as partners. My role included managing customer accounts, orders, and billing. My position at Dandy Flair required management and creative skills. From managing the product development department and being involved in the design process of the collections to establishing relationships with international brands as partners. My role included managing customer accounts, orders, and billing.



Lola Nomada

• Barcelona Area, Spain

• Intern

  • Aug 2016 - Feb 2017