Experience

NASS

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Learning Management System Administrator

  • Feb 2023 - Present

  - Assessed, implemented, and established effective Learning Management System programs and databases - Developed and delivered regular and ad-hoc statistical reports for the leadership team and quality improvement programs - Applied data manipulation and analytic applications to maximize program and student performance - Developed and managed comprehensive training modules, user guides, standard operating procedures (SOP), job aides and other support resources - Optimized web… Show more - Assessed, implemented, and established effective Learning Management System programs and databases - Developed and delivered regular and ad-hoc statistical reports for the leadership team and quality improvement programs - Applied data manipulation and analytic applications to maximize program and student performance - Developed and managed comprehensive training modules, user guides, standard operating procedures (SOP), job aides and other support resources - Optimized web applications for consistency, accuracy, and efficient operations - Implemented strategies for improved scalability, reliability, and efficiency of LMS installations​ - Troubleshot and diagnosed technical issues - Trained staff to proficiently use programs and software

• HR On-Boarding Coordinator / Training Support Specialist

  • 2022 - Feb 2023

  United States Conduct on-boarding of New Hires -Assist in streamlining unique training courses and programs for New Hires and current employees -Maintain strict client confidentiality regarding sensitive/personal employee information -Assemble training itineraries and course breakdown for New Hire Orientation -QC/QA of On-the-Job training materials and workbooks for new and current Field/Substation Technicians and Managers -Review project documents and make necessary revisions compliance with… Show more Conduct on-boarding of New Hires -Assist in streamlining unique training courses and programs for New Hires and current employees -Maintain strict client confidentiality regarding sensitive/personal employee information -Assemble training itineraries and course breakdown for New Hire Orientation -QC/QA of On-the-Job training materials and workbooks for new and current Field/Substation Technicians and Managers -Review project documents and make necessary revisions compliance with standard company/federal policies and analyze documents for quality assurance -Track and create reports on outcomes of all training and maintain training records for the company -Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training -Ensure all employees receive proper field attire in a timely manner -Schedule mandatory assigned drug screenings while maintaining clear and organized documents during process -Provide support to the HR department -Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately



Ambipar Response | Witt O'Brien's

• United States
• Business Consulting and Services
• 1 - 100 Employee

• QA/QC Analyst

  • 2022 - Oct 2022

  While working as QA/QC Analyst, I played a pivotal role along with my team in overseeing the approval or denial of over $27 million and review of 40,000+ cases to assist families during the COVID-19 pandemic. This involved conducting eligibility assessments, ensuring documentation compliance, and leading a team of Management Consultants in determining eligibility for multiple grant programs, including the Emergency Rental Relief Program (ERAP), Forward Facing Rental Assistance, Internet… Show more While working as QA/QC Analyst, I played a pivotal role along with my team in overseeing the approval or denial of over $27 million and review of 40,000+ cases to assist families during the COVID-19 pandemic. This involved conducting eligibility assessments, ensuring documentation compliance, and leading a team of Management Consultants in determining eligibility for multiple grant programs, including the Emergency Rental Relief Program (ERAP), Forward Facing Rental Assistance, Internet Stipends, and Utilities Assistance programs. I managed the allocation of grants ranging from $2.5K to $25K, handled budgets exceeding $8 million, demonstrated expertise in federal grants such as HUD and CDBG, and ensured strict compliance with federal grant regulations. Additionally, I conducted thorough due diligence and fraud monitoring investigations while efficiently managing tasks with minimal supervision. Show less



Tetra Tech

• United States
• Civil Engineering
• 700 & Above Employee

• Quality Assurance / Quality Control Lead

  • Aug 2021 - Jan 2022

  Maitland, Florida, United States In my role as a Quality Assurance / Quality Control Lead, I led a team of 8 Eligibility Specialists, overseeing daily file reviews to ensure optimal teamwork, performance, and compliance with program guidelines. This included the review, evaluation, and disbursement of over 2000 cases for COVID-19 Rental Assistance and Utilities Assistance across multiple states, including North Carolina and Florida. I conducted thorough Applicant Due Diligence and Suspicious/Fraud Monitoring Investigations… Show more In my role as a Quality Assurance / Quality Control Lead, I led a team of 8 Eligibility Specialists, overseeing daily file reviews to ensure optimal teamwork, performance, and compliance with program guidelines. This included the review, evaluation, and disbursement of over 2000 cases for COVID-19 Rental Assistance and Utilities Assistance across multiple states, including North Carolina and Florida. I conducted thorough Applicant Due Diligence and Suspicious/Fraud Monitoring Investigations while leveraging my experience with federal grant programs, specifically HUD, CDBG, CDBG-DR, and Section 8. Additionally, I audited ledgers and processed back payments for rental assistance and diligently developed monthly, end-of-quarter, and other statistical reports for the leadership team and quality improvement programs. All these responsibilities were carried out with a strong commitment to maintaining strict client confidentiality and documentation standards.

• Eligibility Specialist

  • Jun 2021 - Jul 2021

  Maitland, Florida, United States Review of intake forms to determine client’s eligibility for program benefits. Property appraisers verification, landlord confirmation, ownership verification. Communicate directly with tenants and landlords to ensure that all application materials have been received.



Essex County

• United States
• Government Administration
• 1 - 100 Employee

• Case Manager

  • Nov 2018 - Jun 2021

  Newark, New Jersey, United States As a Family Service Case Manager at Essex County Department of Family Assistance & Benefits, I evaluated and managed a diverse range of public assistance cases, including SNAP, Medicaid, Medicare, ABD, GA, TANF, and EA, meticulously ensuring accurate documentation and strict compliance with federal, state, and county guidelines. I conducted thorough eligibility assessments for these programs, consistently delivering precise case evaluations. Furthermore, I maintained unwavering adherence to… Show more As a Family Service Case Manager at Essex County Department of Family Assistance & Benefits, I evaluated and managed a diverse range of public assistance cases, including SNAP, Medicaid, Medicare, ABD, GA, TANF, and EA, meticulously ensuring accurate documentation and strict compliance with federal, state, and county guidelines. I conducted thorough eligibility assessments for these programs, consistently delivering precise case evaluations. Furthermore, I maintained unwavering adherence to regulatory requirements by meticulously cross-referencing cases through various software applications such as FAMIS, MES, GAAS, and CRM, guaranteeing the highest standards of accuracy and compliance. Show less



IntraMed Educational Division of Sudler & Hennessey

• Senior Speaker Bureau Coordinator

  • Mar 2013 - Jun 2018

  In my role as a Senior Speaker Bureau Coordinator at IntraMed Educational Division of Sudler & Hennessey, I served as a crucial link for nationwide medical education programs catering to Pharmaceutical Sales Representatives and Physician Speakers across diverse locations. This included efficiently managing 1000+ monthly events, ensuring strict adherence to budgetary and compliance requirements, and bolstering customer relations while acting as the primary contact for Key Opinion Leaders (KOL)… Show more In my role as a Senior Speaker Bureau Coordinator at IntraMed Educational Division of Sudler & Hennessey, I served as a crucial link for nationwide medical education programs catering to Pharmaceutical Sales Representatives and Physician Speakers across diverse locations. This included efficiently managing 1000+ monthly events, ensuring strict adherence to budgetary and compliance requirements, and bolstering customer relations while acting as the primary contact for Key Opinion Leaders (KOL). My responsibilities also extended to proficiently utilizing the eDDie database for tasks such as financial allocation, mapping, and accounts receivable and payable management, in addition to data collection, interpretation, and validation via scanning for internal client portals (eMMa). Furthermore, I played a pivotal role in maintaining compliance with company and federal policies by reviewing project documents, implementing necessary revisions for 13 brands, and conducting data analysis for quality assurance purposes. Additionally, I took on the role of Meeting Material Manager, which involved training new employees, developing training modules, and providing support across various brands and accounts. These accomplishments contributed to my promotion within just one year of employment and allowed me to actively participate in enhancing company procedures, improving the IT system, and establishing a new database for national and international programs. Show less



Amerigroup

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Case Manager

  • Jul 2008 - Mar 2013

  Iselin, New Jersey, United States As a Case Manager at Amerigroup, I fostered relationships with clients and medical professionals, managed case management plans, supervised a team of 12 nurses, maintained accurate records, and excelled in data entry, leading to a promotion within three months.