Experience

Tyco Integrated Fire & Security Canada

• Canada
• Public Safety
• 1 - 100 Employee

• Security Service Executive - Ontario

  • Feb 2021 - Present

  I am a Security Service Executive that specializes in services that help customers optimize their current security solution.

• Web Services Administrator - Canada

  • Jun 2019 - Feb 2021

  • Maintain and manage the day to day operations of Datasource Department• Provide training and demos to internal and external customers• Create and maintain departmental policy and procedures• Maintain customer portals and databases• Breakdown monthly invoices for various security services

• Team Lead, Operations and Data Support - Canada

  • Aug 2015 - Jun 2019

  • Provide immediate assistance and feedback to team members on operational procedures, ensuring understanding and compliance with policies and procedures• Liaise between the operation support team and various internal/external departments and customers• Effectively resolve escalated internal/external customer complaints through diligent research and courteous service• Assist with identifying and developing training and support requirements/tools for the team, offering additional tools and techniques to meet department standards for quality, reliability, and observe calls side-by-side with Team Members and provide feedback

• Service and Locksmith Coordinator

  • Feb 2013 - Jul 2015

  •Enter all incoming requests for service, preventive maintenance and equipment surveys•Schedule appointments with clients and as necessary coordinate with other internal departments•Dispatch Service Technicians to service calls•Track, via automated system, pending service calls, Technician dispatched, arrived, on-site and completed•Continually reviewed and updated dispatch database to ensure optimum use of service resources while ensuring the commitment to the client is met•Keep clients informed with status of their calls and confirm their satisfaction with completed calls•Ensure appropriate upward communication to team leaders, Service Manager, Operations manager, Account Executives as required•Liaise with Service Technicians and office staff•Review calls and keep track of call backs•Confirm appointments with technicians•Monitor response times of technicians•Contribute to the development and growth of the service culture



Cadillac Fairview

• Canada
• Real Estate
• 700 & Above Employee

• Security Access Administrator

  • Oct 2006 - Feb 2013

  •Produce individual photo pass cards on a tenant by tenant basis•Produce audits of specific system transactions and security trail audits •Maintain tenant security operational schedules - open ups and lock downs•Maintain Access Control and Security •Accounts Payable and Monthly Billing•Create, update, and maintain reports/statistical spreadsheets •Act as a liaison between Security/Management and Tenant for pass card, access control and billing issues•Provide and maintain courteous, professional, and efficient service to internal, and external clients and business associates by responding to requests for information and redirecting when necessary



Group 4 Falck

• United Kingdom
• Higher Education

• Security Supervisor

  • Mar 2002 - Jan 2006

  •Responsible for the supervision of all security personnel •Maintained company standard as it pertains to security operations, and emergency preparedness.•Control Centre Operations, dispatched calls to Building/Security Personnel•Oversight of all payroll and scheduling issues•Oversight of all corporate security and safety technology•Monitored Access Cards (Summit NT Technologies)•Hired and trained new security personnel•Exceptional public relations as a representative of Manulife Financial•Various administrative duties; Excel and Word documents



Brad J. Lamb Realty

• Canada
• Real Estate
• 1 - 100 Employee

• New Site Administrator

  • 2005 - 2006

  •Oversight of all (35+) New Construction Projects •Updated, maintained, and created sales reports/statistical spreadsheets•Processed Sales Agreements and Amendments•Updated and Maintained all (3500+) new construction files•Prepared Floor Plans and Price Lists •Accounts Receivable•Oversight of Sales Centre Adminstation Staff•Updated and maintained client mailing lists/databases •Oversight of all (35+) New Construction Projects •Updated, maintained, and created sales reports/statistical spreadsheets•Processed Sales Agreements and Amendments•Updated and Maintained all (3500+) new construction files•Prepared Floor Plans and Price Lists •Accounts Receivable•Oversight of Sales Centre Adminstation Staff•Updated and maintained client mailing lists/databases