Angel Augusto Castro Barbaran

Service desk engineer at Speedcast
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Contact Information
us****@****om
(386) 825-5501
Location
PE
Skills

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Bio

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Credentials

  • MTA Systems fundamentals
    Microsoft
    Nov, 2018
    - Nov, 2024
  • Ccna routing and switching
    Cisco Networking Academy
    Jan, 2017
    - Nov, 2024

Experience

  • Speedcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Service desk engineer
      • Nov 2019 - Present

      *Work on the continuous improvement of services and processes in conjunction with the project manager area with the client *Coordinate vsat commissioning technicians Team on the daily basis (8 people in charge) *Planning and coordinate training for vsat commissioning engineers in Walmart project (2600 sites) *Manage and deliver vsat technology help to our customers by management of service profiles in our service now platform. *Monitoring and resolution of incidents using idirect NMS platforms as IMonitor ibuilder *Support for technicians in the field from the NOC *Maersk beam balancing Show less

  • BT Group
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Network Technical Analyst
      • May 2019 - Oct 2019

      Monitoreo de enlaces VSAT y MPLS *Help Desk for Mexico region for customers such as Walmart with over 2700 vsat remotes. *Manage incidents with ngsd platform *Troubleshooting using Cisco based platform such as Nagios and stealth *Service desk Colombia fiber optic links incidents reports and following. Monitoreo de enlaces VSAT y MPLS *Help Desk for Mexico region for customers such as Walmart with over 2700 vsat remotes. *Manage incidents with ngsd platform *Troubleshooting using Cisco based platform such as Nagios and stealth *Service desk Colombia fiber optic links incidents reports and following.

  • Crossfit La Molina
    • Provincia de Lima, Peru
    • Asistente administrativo ejecutivo
      • Apr 2017 - May 2018

  • Andenes
    • 1 - 100 Employee
    • Personal de soporte para TI
      • May 2015 - Jan 2017

  • Rimac Seguros y Reaseguros
    • Insurance
    • 700 & Above Employee
    • Asesor superior de ventas
      • Dec 2009 - Oct 2010

  • DB Perú
    • Peru
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Personal de soporte para TI
      • Jan 2006 - Jan 2008

Education

  • ISIL
    MTA Microsoft, administration de redes
    2017 - 2019
  • Universidad de Palermo
    Administración/Administrador de sistemas, redes y comunicaciones LAN/WAN, Inconcluso
    2003 - 2004

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