Junior Software Developer

• May 2022 - Present

Trainee Web Developer

• Mar 2021 - May 2022

- Undertook an intensive, specially tailored training program under the supervision of senior web developers in the industry. This course is 40 hours per week and simulates employment as a developer to ensure the trainee is prepared for full time employment. - Studied front-end and back-end development including UI/UX design, mobile development, object-oriented programming and databases. - Worked in a small team developing a brand and website for a small independent bakery using HTML, CSS and JavaScript. I was responsible for the header and footer on the index page as well as products, about us and privacy policy pages. On top of that I was dealing with the responsiveness of the page on different screens and browser compatibility. - Created a copy of Netmatters website using HTML and CSS initially. Later added JavaScript to make it interactive. I added slider for the hero images, interactive responsive side navbar, sticky header and navbar and cookies window. Furthermore, I created a new contact page where I added PHP to connect the contact form to a database. I added one database table to push the user input to it and another one to pull the data (it was news articles) to the main page. - Worked with Axure to create an online shopping website prototype with the functionality to order products from a product page. - Create my portfolio website using all the languages and techniques I have learnt on the course so far. Show less

Partnerships Specialist

• Jun 2016 - Nov 2020

- Supporting and developing relationships with accommodation partners of Booking.com. Whilst I have grown through different positions across the company, I have always remained responsible for developing a commercial side and am currently responsible for acquiring new properties to the Booking.com platform, as well as working with new partners to help with completion of the registration process. - Part of my job is to check all details according to the guidelines and provide sales advice to start progress the partnership, including analysing information and taking a decision to add the property to the website or request further information, such as categorisation documents, additional photos, exact location and address, etc. - In addition, I support with the production of training materials and am the expertise and first point of contact with the property at Booking.com, working proactively to advise and sell all Booking.com offers. The success of my communication and sales ability have led to a worthy number of properties acquired to Booking payments and commercial platforms. - Some of the goals I have completed are to learn all the features Booking.com offers and share my knowledge with my team. I work closely with my Team Leader and other internal departments in order to achieve these goals. Show less

Accommodation Service Specialist

• Apr 2015 - Jun 2016

- Provided commercial advice and guidance to accommodation partners in order to improve their sales and maximise front end visibility on the Booking.com website. Managed the shared system between the company and the hoteliers, regarding rates, content and property policies, as well as how data can be amended with respect to supply, availability and promotions. - I deal with system logs, demonstrating high attention to detail and accuracy finding events that occurred within the operating system affecting accounts and guests’ reservations. I delivered a high level of customer service to partners in order to build productive and continuing relationships and manage their accounts on a day to-day-basis, working in tandem with internal Booking.com departments.- I assisted our partners in finance related issues regarding payments, commission and outstanding invoices and recommend available alternative solutions.- I also assisted guests as part of an extended role to liaise between guest and accommodations making reservations modifications and handling special requests and complaints by phone and e-mail. A large part of this role I am always focused on offering outstanding customer service.- I participated in various projects and trainings within my department, and took responsibility to solve difficult issues with an approach focused on supporting the customer in the best possible way possible. I also managed customer complaints regarding overbooking and hotel amenities. Show less

Meetings and Events Manager

• Jul 2014 - Apr 2015

- Managed and led the Meetings and Events Team, through employee engagement, training and development, performance management and all recruitment, etc. I ensured that my team delivered excellent levels of customer service as well as exceed revenue and guest satisfaction targets, by effective operational support and trainings. - I communicated thoroughly with my team to make them aware of the department security procedures, such as cash, stock and equipment handling and worked in close relationship to all other HODs and GM to guarantee effective management of budgets, revenue proposals and forecasting results. Show less

Meetings and Events Supervisor

• Apr 2014 - Jul 2014

- Responsible for the coordination of conferences and events in all (eleven) function rooms across the hotel, supervising porter’s and working in close collaboration with the M&E Manager and the General Manager related to daily office operation and event management aspects. Acknowledged and assisted all guests and with requests in a friendly and professional manner.

Front Desk Receptionist

• May 2013 - Apr 2014

- Worked as part of a team to deliver outstanding customer services and achieve business targets. - Strong working knowledge of different technical reservation and online booking systems e.g. Opera and Fidelio - Worked as part of a team to deliver outstanding customer services and achieve business targets. - Strong working knowledge of different technical reservation and online booking systems e.g. Opera and Fidelio

Night Manager

• Mar 2012 - Apr 2013

- Managed the night team to deliver great customer services and prepare the property for the morning shift. - Delivered and updated health and safety procedures, including maintaining staff training. - Dealt with accounting and administrative tasks such as the night audit, managed cash and reports. - Collaborated as part of the leadership team to meet and develop target, increasing overall hotel standards. - Demonstrated excellent customer services and took responsibility for guests’ queries Show less

Receptionist

• May 2011 - Sep 2011

- Accommodation and registration of groups through the hotel’s operation system Fidelio - Assist guests with arrivals and departures and solving problems - Offer referral for services and handle requests for information - Assisted the Front Office Manager and managed situations in emergency cases - Main accounting and administrative duties - Accommodation and registration of groups through the hotel’s operation system Fidelio - Assist guests with arrivals and departures and solving problems - Offer referral for services and handle requests for information - Assisted the Front Office Manager and managed situations in emergency cases - Main accounting and administrative duties