Experience

Dandelion Payments

• Financial Services
• 1 - 100 Employee

• Client Implementation Project Manager | Client Success Manager

  • May 2023 - Present

  Support sales discovery, responsible for onboarding and activation of Dandelion partners in the region. Overall to drive partners through the phases to activate Dandelion partners sending transactions Support sales discovery, responsible for onboarding and activation of Dandelion partners in the region. Overall to drive partners through the phases to activate Dandelion partners sending transactions



MatchMove

• Singapore
• Financial Services
• 100 - 200 Employee

• Senior Manager, Customer Growth

  • Sep 2022 - May 2023

  Responsible for growing and managing key accounts to ensure successful business growth. This includes managing operational matters to resolve issues, improving procedures as needed to improve efficiency. Responsible for growing and managing key accounts to ensure successful business growth. This includes managing operational matters to resolve issues, improving procedures as needed to improve efficiency.



Railsr

• Financial Services
• 100 - 200 Employee

• Customer Launch Manager

  • Nov 2019 - Jun 2022

  As Customer Launch Manager Responsible to drive new customers’ integration onto company’s platform in compliance to onboarding requirements as quickly as possible. Concurrently, support closing gaps to a successful launch. This involves working cross functionally and managing multiple stakeholders from sales, compliance to technical teams. At same time, establish new onboarding processes with new markets while continuously improve existing markets process Nov 2019- Jan 2021 Customer Support Manager Responsible to provide and manage the resolution path to customers’ issues using our products and services. This include cross-functional communication to achieve the desired the outcome and ensuring resolution is managed within agreed service level agreement. Show less



Big Bang Media

• Malaysia

• Digital Manager

  • Apr 2017 - Dec 2019

  Facebook Marketing Services, Big Bang Media - Manage digital marketing, operations and delivery for Anyrace as the co-founder. Anyrace is owned by Coresports Media, which runs the social motivation site that encourages people to run and stay healthy. It currently has a fan base of more than 4000 and growing rapidly each day. Its aim is to grow into one of the largest fitness community in the world. - Facebook page and ads management services eg: Anyrace, Stratel Malaysia, Sentral Suites and Cerise Alpha Show less



PLUS Malaysia

• Malaysia
• Consumer Services
• 400 - 500 Employee

• Strategic Narrative Lead, Change Management Office

  • Jul 2019 - Nov 2019

  • Communicate the case for change to all levels to ensure alignment and engagement for change initiatives at different phases • Brand the change initiative to create stickiness and identification with the employees • Drive the culture assimilation fundamental to the change journey and surfacing proof points of such cultural behaviour for reinforments • Communicate the case for change to all levels to ensure alignment and engagement for change initiatives at different phases • Brand the change initiative to create stickiness and identification with the employees • Drive the culture assimilation fundamental to the change journey and surfacing proof points of such cultural behaviour for reinforments



KSK Group Berhad

• Malaysia
• Financial Services
• 1 - 100 Employee

• Senior Manager, Change Management Office/ Digital Marketing

  • May 2006 - Dec 2016

  • Managing the Group’s digital marketing portfolio ie starting-up and building a social media presence for the company’s new brands • Actively involved in PR, Comms and Marketing planning and activities • Responsible to assist and lead in project management and process improvement projects • Prepare analysis and/ or reports for senior management's decision such as case studies, profiling of companies and industry, presentation decks and feasibility studies on various business segments that could potentially enhance the value of the group Show less



Infocredit Duns & Bradstreet (M) Sdn Bhd

• Pusat Bandar Damansara, Kuala Lumpur

• Research Analyst

  • Oct 2004 - Apr 2006

  • Research, investigation and analysis of qualitative and financial data of a company for credit assessment and recommendation • Undertake strategic reports for business decision making such as competitor’s report • Research, investigation and analysis of qualitative and financial data of a company for credit assessment and recommendation • Undertake strategic reports for business decision making such as competitor’s report