Graduate Software Tester and Technical Support/Set-Ups Consultant

• Mar 2022 - Present

Customer Service Team Member

• Aug 2021 - Apr 2022

• Delivered exceptional customer moments in a fast-paced environment. • Maintained store presentation including housekeeping, processing, and replenishing stocks. • Ensured the provision of fresh, quality products for the customers and considered their needs as a priority. • Delivered exceptional customer moments in a fast-paced environment. • Maintained store presentation including housekeeping, processing, and replenishing stocks. • Ensured the provision of fresh, quality products for the customers and considered their needs as a priority.

Unit Representative

• Jul 2021 - Dec 2021

UNIT REPRESENTATIVE - BUSINESS ANALYTICS PROJECT • Delivered a range of teaching and assessment activities directed towards the delivery of subject.• Involved with Macquarie Business School in the development of new teaching methods. • Analysed the data based on survey conducted and provided university with feedbacks.

Participant at Global Leadership Program

• Feb 2021 - Dec 2021

Global Leadership Program is a co-curricular program undertaken along with the postgraduate course which consists of think tanks and practicums on global issues. With the focus on cross-cultural understanding, leadership, International issues, innovation and entrepreneurship the GLP provides with the knowledge, skills and networks one requires to advance in professional and personal lives.

Unit Representative

• Feb 2021 - Jun 2021

UNIT REPRESENTATIVE - FINANCIAL DATA SCIENCE • Engaged with peers and unit convenor to make the amendments in the unit. • Conducted surveys throughout the semester via Qualitrics and provided recommendations to the department which helped in improvising student engagement and learning.

Business Analyst

• Jun 2017 - Jun 2020

• Analysed commercial data such as budgets, sales results, and forecasts. • Gathered and validated documents for different business requirements. • Modelled business processes and identified business opportunities. • Identified risk, issues and benefits of existing system and proposed outstanding solutions which were implemented. • Prepared new business cases to support new investments, strategic and business decisions. • Converted data into insightful actions by identifying trends and predicted which helped in strategic decisions. • Financial management - kept track of exposures and worked proactively with invoices. • Successfully interconnected with wholesalers and Tier 1 operators for Voice and SMS department. • Collaborated with different team members across the globe and ensured to meet deadlines • Attended International conferences and Business Meets (stakeholder meetings) representing the company. • Achieved excellence of award in the year 2018 and 2019 for over achieving the targets assigned by 200% and 150% respectively.