Experience

GDT - General Datatech

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Lifecycle Services Specialist

  • Jan 2019 - Present



TD SYNNEX North America

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor - Cisco Services and Software

  • Sep 2017 - Jan 2019

• Cisco Partner Experience Consultant

  • Nov 2016 - Sep 2017

• Cisco Services Solutions Representative

  • Jul 2014 - Nov 2016

  Clearwater, FL Team Lead for more than 40 resources that drive and support Cisco Services within Tech Data Corporation, $300M+ annual revenue. Primary focus supporting strategic partners over $10M in annual revenue, 1T and 2T routes to market. Responsibilities include partner enablement and development to refine service sales capabilities, capacity for new services offerings, as well as improving existing service sales processes. Accelerate service attach and renewal rates as well as Smart Net Total Care… Show more Team Lead for more than 40 resources that drive and support Cisco Services within Tech Data Corporation, $300M+ annual revenue. Primary focus supporting strategic partners over $10M in annual revenue, 1T and 2T routes to market. Responsibilities include partner enablement and development to refine service sales capabilities, capacity for new services offerings, as well as improving existing service sales processes. Accelerate service attach and renewal rates as well as Smart Net Total Care adoption as a network assessment tool. Additional expertise around partner white-boarding to improve operational efficiences and expert in Cisco Services tools such as CCW and CSCC.

• Cisco SMARTnet Solutions Associate

  • Jan 2014 - Jul 2014

  Clearwater, FL - Quoting and Processing Cisco SMARTnet orders for Key Accounts - Handling Day to Day request for 6 Strategic Focus Accounts - Ergonomic Group - SHI - CDW Logistics - E.Nfrastructure - Precision Computer Services - Insight Direct - Develop business plans along with best practices to help each customer grow their services business - Coordinate with Sales and Purchasing to maintain a consistent level of performance for each customer -… Show more - Quoting and Processing Cisco SMARTnet orders for Key Accounts - Handling Day to Day request for 6 Strategic Focus Accounts - Ergonomic Group - SHI - CDW Logistics - E.Nfrastructure - Precision Computer Services - Insight Direct - Develop business plans along with best practices to help each customer grow their services business - Coordinate with Sales and Purchasing to maintain a consistent level of performance for each customer - Attack and analyze complex issues to provide the best outcome/result for each customer - Manage pre-sales, quoting, ordering and after sales management for the above 6 accounts - Excel in SAP processes and implementation

• Vendor Partner Product Administrator

  • Jan 2013 - Jan 2014

  Clearwater, FL - Managing and processing Cisco Services Orders - Outlining Best Practices to improve order processing - Basic Quoting request for SMARTnet Services