Experience

Aspire

• Singapore
• Financial Services
• 200 - 300 Employee

• Escalations Manager

  • Jul 2021 - Present

  • First point of contact with clients on escalations, from engagement to resolution• Drive product and process improvements through customers’ insights • First point of contact with clients on escalations, from engagement to resolution• Drive product and process improvements through customers’ insights



JTC Corporation

• Singapore
• Government Administration
• 700 & Above Employee

• Assistant Manager

  • Nov 2018 - Oct 2020

  • Managed a portfolio of MNCs and SMEs in the petrochemical and lubricant industry, overseeing the end-to-end process of account development, project and contract negotiations, and client servicing• Worked closely with cross-functional internal teams (e.g. land planning department and facilities management department) to offer solutions and address client's requirements • Collaborated with other economic agencies and relevant authorities to negotiate and secure multi-million investment prospects to grow Singapore's Energy and Chemicals industry, providing land and infrastructure solutions as the lead agency to develop Singapore's industrial landscape



Singapore Chemical Industry Council

• Executive (Regulatory Affairs)

  • Aug 2016 - Sep 2018

  • Supported the Regulatory Affairs Committee and its Work Groups to address various local advocacy issues for the chemical industry• Provided secretariat support to the National Chemical Standards Committee and its working groups to develop and implement chemical standards to support the local chemical and its related industries• Successfully planned and executed the 2018 ASEAN Chemical Industry Regulatory Cooperation Workshop in Philippines, with more than 40 representatives from various ASEAN countries, to achieve regulatory coherence on chemical management regulations in ASEAN