Experience

Newtech S.R.L

• Dominican Republic
• Software Development
• 300 - 400 Employee

• QA Analyst Specialist

  • Apr 2016 - Present

  • Monitor User Stories and Test cases via Jira • Perform Sanity/UAT tests in various testing environments• Document findings in all cases including screen capturing/recording • Monitor User issues via emails or chat and try to replicate • Create User Stories for validated authentic issues• Create and follow up defects for testing environment issues• Provide reports to management of work preformed

• Level 2 Technical Support

  • Mar 2016 - Apr 2019

  • Monitor and process user application tickets regarding any issue or request• Run Queries in the data base to find each different work item• QA Test the issues to determine if replicable• Resolve user concern within estimated timeframe and provide feedback• Provide reports to management of work preformed



LanguageLine Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Interpreter

  • Apr 2014 - Feb 2016

  • Worked as an Interpreter for different client needs and call scenarios• Was selected as a mentor for newcomers due to great quality work• Interpreted over 800 hours of consecutive conversations including medical terms • Repeatedly obtained perfect attendance bonuses due to punctuality• Served as a role model for fellow team members • Worked as an Interpreter for different client needs and call scenarios• Was selected as a mentor for newcomers due to great quality work• Interpreted over 800 hours of consecutive conversations including medical terms • Repeatedly obtained perfect attendance bonuses due to punctuality• Served as a role model for fellow team members