Business Consultant NAV/365 BC

• Feb 2023 - Present

International Business Supporter

• Jan 2015 - Jan 2023

• Order handling, follow up, and daily support to international customers worldwide • Daily coordination with production, quality departments and warehouse • Coordination of order processes and product availability with colleagues worldwide • Complaint handling • Super user in Dynamics 365 CRM & ERP systems • Determination and documentation of process flows and work instructions • Training of colleagues across Europe in new work processes in both Microsoft Dynamics NAV and Dynamics 365 • Supporting colleagues in subsidiaries across Europe in processes and systems. • Participating in terminating subsidiaries in UK and Germany • Generating various reports for management • Responsible for SOP’s in the Quality Management System D4 • Working with external consultants to determine work flows • Participating in various internal and external audits • Member of Worker’s Council Show less

B2B Sales Coordinator /Bid Manager (Maternity cover)

• Sep 2012 - Nov 2013

• Creation, coordination, and distribution of bids • Educate and provide support to Key Account Managers in corporate systems (GSBN, Siri, and Sales Force) • Responsible for loaner products to partners • Public tender management • Daily contact with resellers and partners on public tenders • Daily support to local sales team • Generation of management reports • Creation, coordination, and distribution of bids • Educate and provide support to Key Account Managers in corporate systems (GSBN, Siri, and Sales Force) • Responsible for loaner products to partners • Public tender management • Daily contact with resellers and partners on public tenders • Daily support to local sales team • Generation of management reports

Customer Service Representative

• Sep 2009 - Jan 2012

• Daily customer service and order management • Purchasing, and stock management • Responsible for appr. 7 suppliers • Updating client databases and prices • Owner of public tender process • Owner of and super user in new CRM system (KONTAKT) • Creating User Guides and Product Manuals • Coordination of service and maintenance of technical products • Technical support to Product Managers and Key account managers • Administration of Job ads and recruitment process • Coordination and execution of presentations and courses • Responsible for corporate website Show less

Sales Supporter

• Aug 2007 - Feb 2009

• Customer service and order management • Daily price calculation based on London Metal Exchange rates. • Purchasing, and inventory management • Updating client databases • Daily coordination with production plant in Germany • Customer service and order management • Daily price calculation based on London Metal Exchange rates. • Purchasing, and inventory management • Updating client databases • Daily coordination with production plant in Germany

Internal Sales Manager

• Mar 2004 - Jul 2007

• Customer service and order management • Purchase, and stock management • Keeping client databases updated as well as prices • Creation of marketing materials, newsletters, and campaigns together with PR department • Customer service and order management • Purchase, and stock management • Keeping client databases updated as well as prices • Creation of marketing materials, newsletters, and campaigns together with PR department

Engineer Trainee, Product Development

• Jan 2002 - Jul 2002

• Documentation/requirements specification of the email marketing system • Knowledge Management Project: Structuring all corporate information and from that creating a work manual describing the workflow of each product within the company • Market survey: Investigation of children as target group for online advertising • Coordination of various ad hoc tasks and minor projects across the European countries • Documentation/requirements specification of the email marketing system • Knowledge Management Project: Structuring all corporate information and from that creating a work manual describing the workflow of each product within the company • Market survey: Investigation of children as target group for online advertising • Coordination of various ad hoc tasks and minor projects across the European countries

Study Advisor

• Jun 1999 - Aug 2001

• Individual counselling of students about all kinds of questions and concerns regarding studying and student life. • Projects and initiatives to improve the student life for our co-students: courses and presentations about writing notes, examination anxiety, etc. • Guiding other study advisors, e.g. on how to structure presentations, how to reach your audience, etc. • Welcome speech for all new students on the first day • Presentations and counselling to potential students about the entire range of study programmes at the Engineering College of Copenhagen and DTU (Technical University of Denmark). • Preparing and hosting full day introduction to Engineering for school classes (children in primary school) Show less