Aneta Voborníková
Front Office Assistant at The Grand Mark Prague, a member of The Leading Hotels of the World- Claim this Profile
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English Full professional proficiency
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German Professional working proficiency
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French Limited working proficiency
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Italian Limited working proficiency
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Czech Native or bilingual proficiency
Topline Score
Bio
Credentials
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Guiding certificate in a german language for Czech Republic
College of Hospitality and Tourism in PodebradyJun, 2003- Oct, 2024
Experience
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The Grand Mark Prague, a member of The Leading Hotels of the World
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Czechia
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Hospitality
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1 - 100 Employee
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Front Office Assistant
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Feb 2023 - Present
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HPS-DMC s.r.o.
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Czechia
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Events Services
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1 - 100 Employee
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Senior Project Coordinator
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Jan 2015 - Feb 2023
Depending on client´s requirements, we find the best venue for the event, no matter if it is a training course, a seminar or a meeting. We take care of the VIP clients or staff members on a team-building weekend. We select the right conference or meeting venue. We can offer locations which are commonly not accessible to the public. We are experts in organizing social and corporate events ranging from gala dinners and opening ceremonies to company anniversaries or movie premieres. Depending on client´s requirements, we find the best venue for the event, no matter if it is a training course, a seminar or a meeting. We take care of the VIP clients or staff members on a team-building weekend. We select the right conference or meeting venue. We can offer locations which are commonly not accessible to the public. We are experts in organizing social and corporate events ranging from gala dinners and opening ceremonies to company anniversaries or movie premieres.
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Assistant Sales Manager
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Sep 2016 - Jun 2022
As a Sales Manager in the FLW online store (leather belts and wallets) I was responsible for the smooth process of the invoicing, VAT reports of the FBA products (fullfilment Amazon products) and communication with the clients. Social medias were more my hobby than work. Bank transfers, new products and selling online with planned advertising were my daily duties. Internal controls of every detail of the online products - price, discounts, measures, departement, material, origin country were necessary to achieve business success. I cooperated with the e-shop owner for three years. I was his right hand and he could have had full reliance at me. I did 75% of the work. http://www.genuine-leather-wallets.com/ Show less
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Medical Prestige s.r.o.
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Czechia
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Hospitals and Health Care
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1 - 100 Employee
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Plastic Surgery Office Manager
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Jan 2015 - Dec 2016
Responsible for a communication with the client, offers, organisation a date of a surgery. Directs, supervises and coaches accommodation. Pick up, transfer, private service, five star service of the accompany. Interview with a plastic surgeon, accompany, mediations of a payment. Searching for the cooperation with doctors abroad. Manages the flow of the patient satisfaction - from the first minute at the ariport till his/her leave. Problem solves and addresses issues raised by physicians, employees and patients. Responsible for carrying out all established policies. Show less
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Leisure Sales Manager, Front Desk Receptionist, Reservation Department, Concierge, Night Auditor
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Sep 2004 - Dec 2014
I was responsible for the impression since check-in, through organizing transfers, sightseeings, reserving restaurants, check of the bills, night audit, check-out etc. Each guest's wish has already been fulfilled. My duties also included room reservations and assignment, guest registration, cashier work, credit checks, key control, mail and message service. Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation. Manager: Identify and target group customers that will generate business on behalf of hotel. Negotiate, draft, generate and confirm/sign contracts with travel agencies that ensure hotel budget and revenue targets are achieved. Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined. Treat active selling, solicitation and business development as #1 job priority. Handle sales calls and trips in a cost and time-efficient manner and within compliance of established budgets. Participate in local group/meetings organizations as needed for job. Make a strong and positive impression on clients in individual and group setting. Develop and utilize sales skills in all sales interactions. Respond and maintain effective correspondence with all potential and existing clients. Participation and contribution to annual Marketing Plan including proposing and managing territory sales expenses and travel budgets. Show less
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Farmington Country Club
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United States
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Hospitality
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100 - 200 Employee
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Waitress
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Jun 2003 - Sep 2003
Internship Internship
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AMBER HOTELS
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Germany
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Hospitality
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1 - 100 Employee
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Chambermaid, waitress
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Jun 2000 - Sep 2000
Chambermaid, waitress during studies Chambermaid, waitress during studies
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Education
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Language School in Mlada Boleslav, Czech Republic
C1, English language -
College of hospitality and tourism in Podebrady
Certified Specialist, Hospitality and Tourism -
Hotel High School in Prague, Podskalska-Vrsovicka, Czech Republic
High School, Hotel Management and Tourism -
Škola cestovního ruchu Tyrkys
Průvodce Prahou, Kurz Průvodce Prahou