Experience

Bartsch Service Center

• Bulgaria
• Real Estate
• 1 - 100 Employee

• Team Lead Property Management (deutsche Immobilien)

  • Apr 2023 - Present

  • Provide commercial support and management of German commercial real estate • Training of team members and colleagues • Prepare operating cost statement / ancillary cost statement (Ix-Haus, DocuWare) • Prepare utility bills, invoice verification, and approvals • Master data maintenance and control • Support and creation of budgets and reports to clients • Close cooperation with colleagues from technical property management and accounting • Arrange contracts for maintenance und security and other ongoing services and manage disputes with these service providers where appropriate. Show less



Ten Brinke

• Netherlands
• Real Estate
• 400 - 500 Employee

• Property Manager für deutsche Immobilien

  • Nov 2020 - Apr 2023

  •Provide commercial support and management of German commercial real estate. • Process Claims (commissioning professionals, insurance notification, etc.) • Arrange contracts for maintenance und security and other ongoing services and manage disputes with these service providers where appropriate. • Prepare operating cost statement / ancillary cost statement (Ix-Haus, DocuWare) • Prepare utility bills, invoice verification, and approvals • Master data maintenance and control • Support and creation of budgets and reports to clients • Close cooperation with colleagues from technical property management and accounting • Training of team members and colleagues Show less



yoummday

• Germany
• Software Development
• 200 - 300 Employee

• Operations, Training and Quality Manager

  • May 2018 - Nov 2020

  • Defined project scope based on customer's requirements • Managed virtual teams • Collaborated with the developers to customize the platform, according to the customer needs • Provided coaching and continuous transfer of knowledge in German to the team members regarding different project requirements. • Put through onboardings of new team members. • Monitoring the quality and performance of the agents via quality checks and audits of inbound and outbound calls • Reviewed various reports to ensure KPI's and SLA's are met by the team. • Handled operational escalations. • Acted as first point of contact to all team members and clients Show less



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead Sales, Renewals and Order Management (Licensing Germany)

  • Dec 2016 - Apr 2018

  • Acquisition of new customers and built up relationship with them. • Developed the customer potential and delivered solutions tailored to customer needs. • Responsible for commercial negotiations and pricing & profitability enhancements. • Managed 3 teams of 20 professionals assigned to support the clients in sales, order management and renewals in licensing department. • Leaded, planed and organized the team`s work • Participated in reviewing processes and workflow to diagnose areas for improvement. • Took actively part in the recruitment, on-boarding and performance evaluation of the team members. • Provided on-going reporting and performance monitoring. Show less



JAF Bulgaria

• Bulgaria
• Wholesale
• 1 - 100 Employee

• Team Lead Invoice Processing and Purchase

  • Aug 2009 - Nov 2016

  • Ensured invoices for all sales and purchase orders are processed accurately • Supervised the team in order to ensure on-time delivery of the products/materials • Researched and resolved invoice discrepancies and issues with suppliers or customers • Checked the correctness of the calculated additional cost to the purchased items. • Provided ongoing monitoring to ensure all MM/Stock-based KPIs are met • Posted and matched supplier invoices with POs. • Supervised the Warehouse Inventories • Set up the KPIs for team members • Assisted with month end closing and provided supporting documentation for audits Show less



REHAU

• Germany
• Plastics Manufacturing
• 700 & Above Employee

• Sales and Marketing Assistant

  • Apr 2005 - Aug 2009