Aneta Heler

Senior Service Quality Assurance Specialist at one.Vip DOOEL Skopje
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Contact Information
us****@****om
(386) 825-5501
Location
North Macedonia, MK

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Credentials

  • Education ISTQB Software Testing Foundation
    Semos Education
    Mar, 2017
    - Nov, 2024
  • Certificate of satisfactorily completed seminar for Office Management
    Education and Training Center Pivara, Skopje
    Mar, 2007
    - Nov, 2024

Experience

  • one.Vip DOOEL Skopje
    • North Macedonia
    • Telecommunications
    • 1 - 100 Employee
    • Senior Service Quality Assurance Specialist
      • Sep 2015 - Present

      Analyze and review requestors requirements and technical specifications documents, providing constructive feedback. Writing and executing detailed, comprehensive and well-structured test cases ( using TestRail, Jira). Testing web applications, CRM systems ( used by One, Vip and Blizoo) Reporting bugs via Jira, Redmine and retesting them after solution has been provided. Responsible for testing projects, creating status and bug reports. Communication and collaboration with different company departments. Show less

  • ONE DOO Skopje
    • Subscription and Sales support agent
      • Jul 2012 - Sep 2015

    • Business Sales Support Help Desk Agent
      • Jun 2011 - Jul 2012

    • Subscription and Sales support agent
      • Nov 2009 - Jun 2011

  • DIS ON.NET DOO Skopje
    • Indirect sales support agent
      • May 2008 - Nov 2009

    • Call centre Team leader
      • Nov 2007 - May 2008

  • Grandex DOOEL Skopje
    • Assistant Office Manager
      • Dec 2001 - Dec 2006

Education

  • DSU “ Arseni Jovkov ” Skopje
    Economics technician, Economics

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