Experience

Midland Heart

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Dialler Income Officer

  • Jan 2022 - Present

  - Advise Midland Heart tenants on the elements of the Welfare Reform that affect their ability to sustain their tenancy. - To support tenancy sustainability by providing basic debt and benefits advice and linking in to internal and external money advice services. - To correspond with relevant partners, both internal and external, in connection with notifications of housing benefit/ universal credit entitlements, overpayments and cancellations. Also, where applicable to inform the customer of any changes to their claim. - Negotiate affordable repayment agreements with customers, paying particular attention to personal circumstances Show less



NatWest Group

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Associate (Business Banking)

  • Dec 2019 - Dec 2021

  - Action all banking enquiries and tasks for business banking customers within NatWest and RBS. - Use an ethical, needs based sales approach to identify products and services that are appropriate for the customer. - Achieve and exceed goals on contribution and customer service, whilst adhering to all internal and external regulatory, operational and credit control systems and procedures. - Build valuable relationships with not only customers but also other internal departments and respond accordingly to all calls, emails and create written correspondence when needed. - Handle uncomfortable conflict with the upmost highest level of customer service to reassure trust between myself and the customer, as well as upholding our values and standards as a bank. Show less



Cath Kidston

• United Kingdom
• Retail
• 200 - 300 Employee

• Assistant Store Manager

  • Jan 2019 - Dec 2019

  - Managed a team of 11 within the Birmingham store and stood in as general store manager for the stand-alone store in Royal Leamington Spa managing a team of 12. - Maximised turnover to exceed required targets and identified opportunities to maximise performance based on revenue data (Monthly turn over improved by 20% from identifying where we could improve). - Organised and executed all training for staff. This included booking venues, equipment, travel, and refreshments for all training days. - Assisted Store Manager in ensuring all paperwork, policies and procedures were carried out efficiently and accurately. - Conducted employee reviews, probation meetings and disciplinaries when necessary, within the defined levels of responsibility and accountability for my role. Show less



Selfridges

• United Kingdom
• Retail
• 700 & Above Employee

• Business Manager

  • May 2015 - Jan 2019

  - Managed a full counter with an average weekly turnover of 50K consisting of 15 counter staff and 13 instore/external promotion site members and over 50+ fragrance brands. - Liaised with brands to build relationships to create projects to attract new business prospects. This also included planning and executing store events and VIP nights over the whole of beauty and fragrance. - Worked alongside the recruitment team within store to post vacancies, organising recruitment days as well as conducting telephone and face to face interviews specifically for beauty and fragrance. - Conducted employee reviews, probation meetings and disciplinaries when necessary Show less