System Administrator

• Dec 2015 - Present

Install, upgrade, support and troubleshoot of all kind Operating Systems such as Windows XP, Windows 7, Windows 8 and Windows 10 and Microsoft Office & Other Microsoft products and any other authorized desktop applications. Effectively communicate with customers in a clear, positive, and professional manner Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per guidelines) Ensure that Desktop Support calls are resolved in a timely manner to the satisfaction of end-users and forward more complex ones to senior IT colleagues to ensure timely resolution. Responsible for conducting desktop and peripherals installation and configuration to ensure required IT equipment is available and fully functional. Conduct breakdown maintenance of IT equipment, and ensure minimum down-time. Responsible for vendor coordination for repair and maintenance of IT equipment across the locations. Effectively communicate with customers in a clear, positive, and professional manner Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per guidelines) Ensure that Desktop Support calls are resolved in a timely manner to the satisfaction of end-users and forward more complex ones to senior IT colleagues to ensure timely resolution. Responsible for conducting desktop and peripherals installation and configuration to ensure required IT equipment is available and fully functional. Conduct breakdown maintenance of IT equipment, and ensure minimum down-time. Responsible for vendor coordination for repair and maintenance of IT equipment across the locations. Analyze and report data related to support calls, to identify problem areas and bring it to the attention of senior management for preventative and corrective actions Show less

Technical Support Executive

• Sep 2014 - Sep 2015

Systems Administrator

• Sep 2012 - Aug 2014

User administration (setup and maintaining account), Quickly arrange repair for hardware in case of hardware failure, Create a backup and recover policy, Update system as soon as new version of OS and application software comes out, Monitor system & network performance User administration (setup and maintaining account), Quickly arrange repair for hardware in case of hardware failure, Create a backup and recover policy, Update system as soon as new version of OS and application software comes out, Monitor system & network performance