Experience

Pizza Hut UK & Europe

• United Kingdom
• Restaurants
• 500 - 600 Employee

• Recruitment & HR Coordinator

  • Jan 2021 - Present

  • Source candidates using a variety of search methods to build a robust candidate pipeline• Develop and update job descriptions and job specifications• Screen candidates by reviewing resumes and job applications, and performing phone interviews• Perform reference checks • Manage on boarding and new hire process• Responsible for employee bench planning & promotions• Accomplishing transition phase of company’s data into Fourth & e-POS• Designed & in charge of employee engagement, Wall of Fame & Employee retention scheme.

• Restaurant General Manager

  • Jan 2020 - Present

  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines • Maintaining quality service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems and recommending system improvements• Assessing and improving profitability by controlling staff and other operational costs• Accomplishing financial objectives by forecasting requirements, preparing weekly budgets, scheduling expenditures, analysing variances, and initiating corrective actions• Keeping statistical and financial records• Preparing weekly financial reports for the head office• Attending weekly meeting with area manager for reporting purposes• Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards• Promoting and marketing the business• Overseeing stock levels• Ordering supplies• Producing staff rotas• Maintaining staff by recruiting, selecting, orienting, and training employees• Developing personal growth opportunities for employees.



KFC US

• United States
• Restaurants
• 700 & Above Employee

• Senior Executive HR

  • Sep 2013 - Jul 2019

  Recruitment & Selection:• Responsible for the recruitment and selection process across 100 vacancies on weekly basis for existing and new restaurants • Performing induction and orientation sessions for new starters Conducting weekly recruitment drive (walk in interviews) for trainee managers & crew members• Responsible for updating and maintaining employees’ documentation including offer/appointment letters & on boarding process• Providing assistance for HR Audits of several restaurants • Determine current staffing needs and forecast by group meetings with regional and area ManagersCompensation & Benefits:• Manage the monthly payroll processing for over 3,000 employees• Administer health insurance benefits for over 450 employees and deal with related queries • Resolve salary related queries, prepare end benefits clearance & conduct exit interviewsTraining & Development:• Develop quarterly TNA calendar & evaluate training progress• Preparation of internal training development plans & readiness checklists for promotions • Design employee bench planning charts according to their training completionStaff welfare:• Manage conflicts & handling grievance of staff• Conduct quarterly employee engagement surveys to reduce turnover rate • Making announced or unannounced visits in restaurants for better employee relation managementInitiatives:• KFC riders Rally• DAME Riders launching ceremony• Help to open Asia’s First female operated KFC restaurant• Provided HR operational support in launching Hearing Impaired operated staff restaurant • Organize KFC Got Talent event



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Second Assistant manager operations

  • Feb 2012 - Apr 2013

  • Food Safety : Checklist, food expiries, waste temperature abuse food.• Shift Planning : pre-shift checklist, Sales & GC’s projection, check shift stock level, update crew positioning board, SSP, 242, score card, communicate shift targets among crews.• HR : Gather pool of competent applicants, interviewing & selecting, required documentation, orientation, training & Follow Up.• Pay Roll : managing attendance sheet for salary, updating overtime hours sheet, managing full time & part time employees sheet, update leave status, GH’s, verify documents of new employee from HRIS, updating all employees folders, attaching all necessary documents e.g. Performance review, request application, any verbal/written/suspension warnings etc• Inventory Management : Food & Paper inventory, raw waste & complete waste.• Reporting : daily/weekly/monthly statistical variance & yields, record EMC, daily cash sheet, variance sheet, bun & lettuce orders according to sales pattern, profit & loss account.• People practices : SOC’s, on floor & off floor training, Follow up on SOC’s by test, reward recognition system, training audit