Experience

Suite Hub

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Commercial Director

  • Mar 2020 - Present

  SuiteHub makes booking accommodation simple. Providing clients with an informative and customisable platform to book serviced accommodation globally. We aim to give your travellers choice, so that they may make informed decisions on where they stay. Our Microsoft Case Studied technology is the facilitator and not the controller; our people are at the heart of what we do and the service we provide. We believe that when doing business, it's about collaboration and keeping things simple with complete transparency and trust.



House of Fisher

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head of Business Development

  • Dec 2016 - Mar 2020

  Acted in an advisory capacity at board level, working in collaboration with the CEO, MD and FD, in executing the business plan and business development strategy. Direct responsibility for the business' largest corporate accounts and leadership of the pro-active sales team.

• Head of Sales

  • Apr 2015 - Dec 2016

  Headed up the pro-active sales team with responsibility for the implementation of the business' Sales Strategy; providing strategic direction and management support as appropriate.

• Sales Manager

  • Jun 2014 - Apr 2015

  My role involved a pro-active approach to new business generation. Driving the achievement of company financial targets, by managing and building client relationships, whilst delivering on key strategic projects essential to the organisation's expansion.

• Account Manager

  • May 2013 - Jun 2014

  Responsible for the management of existing and development of new corporate and agency accounts on both a regional and national scale. My entrepreneurial spirit and interpersonal skills together with a caring and considerate nature enabled me to excel within my role by developing strong business relationships through a customer centric approach, delivering exceptional levels of service. I worked closely with the Business Development Director to drive the achievement of company financial targets, by managing and building client relationships, whilst delivering on key projects essential to the organisation's expansion.



Asda

• Retail Assistant

  • Jul 2010 - May 2013

  Experience in a front-line customer focused environment meeting the demands of Key Performance Indicators enhanced my ability to deal with issues confidently, using own initiative, to effectively maintain customer relations and problem solve.Part-Time role was used to provide an income whilst at University. I would work from 4am through to 10am then commute to Oxford to study for the remainder of the day. Experience in a front-line customer focused environment meeting the demands of Key Performance Indicators enhanced my ability to deal with issues confidently, using own initiative, to effectively maintain customer relations and problem solve.Part-Time role was used to provide an income whilst at University. I would work from 4am through to 10am then commute to Oxford to study for the remainder of the day.



Oxford Brookes University

• Student

  • Sep 2009 - May 2013

  Questioning the known, confronting the unknown and shaping the future. 1st Class BAHons degree achieved in Business Innovation & Enterprise. Questioning the known, confronting the unknown and shaping the future. 1st Class BAHons degree achieved in Business Innovation & Enterprise.



House of Fisher

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Intern

  • Aug 2011 - Sep 2012

  An invaluable placement year with experience gained in all aspects of the business. More specifically the role encompassed 4 key areas:Reservations• Liaising with Guests, Bookers and Corporate Clients both on the Telephone and Face-to-Face• All Aspects of Reservations including:- Rate Management, Input into Yield Management and Pricing Trends- Occupancy and Location Management- An Understanding and Adherence to Existing Commercial Agreements• Processing of Bookings including all paperwork and liason with relevant departments in house.• Price and Rate Negotiations with both Individual and Corporate Clients• Management of Agency desk including sourcing new partners and developing the Agency business further.Marketing• Assisting in the Development of Marketing Database • Aiding Market Research prior to the Launch of new Apart-Hotel• Assisting in the Build-Up and Launch of new Apart-Hotel locations• Brand development across key social media channels through creation of social media strategy• Uploading of content to website via CMS• Production of news releases and general improvements to website to increase traffic.• Assisting Marketing department with SEO practices including monthly analysis and reporting to the MD and Regional Manager.Accounts• Preparation of Invoicing and Credit notes • Management of key spreadsheets and invoice lists.• Actively chasing debtors and managing key corporate accountsBusiness Development• Account Management• Sourcing new business• Assisting in development of Business Development DatabaseGeneral• Improvements to previous Systems and Procedures• Administrative Support within the Office• Attendance to key events, webinars, and seminars assisting in proposal of key marketing strategies and reports.• Completion of other projects relating to market research, competitor analysis and general improvements in the products and services offered.



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Sales Representative

  • Aug 2010 - Aug 2011

  I ran my own small scale business, drawing on a variety of functions for success including; effective stock management, marketing and sales. What better way to test your entrepreneurial spirit and drive than to throw yourself into an industry you know nothing about, with consumers that may not gravitate to you due to the very nature of the business.This role was used to test some of the learning from my degree and provide an income whilst studying. I ran my own small scale business, drawing on a variety of functions for success including; effective stock management, marketing and sales. What better way to test your entrepreneurial spirit and drive than to throw yourself into an industry you know nothing about, with consumers that may not gravitate to you due to the very nature of the business.This role was used to test some of the learning from my degree and provide an income whilst studying.



Halfords

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2007 - Jul 2010

  Meeting KPI's, training new colleagues, maintaining high shop floor and warehousing standards, 'going the extra mile' through customer service, expanding product knowledge to achieve sales maximisation and exceed targets.With the introduction of new KPIs related to attachment sales incentives on Sat Navs and Audio Head Units, there was an opportunity to earn 'commission' to supplement your income. I would consistently exceed my part-time wage through the levels of commission I would obtain by exceeding these KPIs.