Andy Tan
Student IT Support at Sheridan College- Claim this Profile
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English Native or bilingual proficiency
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Cantonese Limited working proficiency
Topline Score
Bio
Credentials
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Food Handler Certificate
Toronto Public HealthMar, 2016- Oct, 2024
Experience
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Sheridan College
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Canada
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Higher Education
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700 & Above Employee
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Student IT Support
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Jan 2023 - Present
•Performed IT Preventative Maintenance practices in classrooms, labs and library equipment throughout the campus to ensure equipment resiliency and proper functionality •Ensured that printers throughout the campus were stocked with paper supplies and were free from errors and issues for users
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Laptop and Classroom Support Technologist
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Aug 2022 - Jan 2023
•Utilized the ServiceNow ticketing platform and workflow system to document and record all resolution work notes for incidents and tasks•Performed IT Asset Inventory on a daily basis to maintain a high degree of organization and ensured all the IT assets were accounted for.•Interacted with staff/faculty members from various departments within Sheridan College to coordinate events and assigned projects through email, in-person or using task tickets•Provided assistive service to staff, faculty and students with technological concerns and issues with desktops, laptops, PC software installations, printers and telephone setup• Worked with Windows Deployment Toolkit to perform imaging processes for returning laptops and desktop computers•Participated in completing installation projects involving thin clients and PC upgrades for classrooms, labs, library and staff/faculty office spaces throughout the campus
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The Pie Commission
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Canada
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Food and Beverage Manufacturing
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1 - 100 Employee
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Assistant Manager
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Oct 2019 - Apr 2022
• Performed inventory and order processes to maintain a high degree of organization and ensured supply was fulfilled correctly• Resolved customer issues and complaints through a customer-focused lens that ensured a level of high customer service retention and satisfaction• Communicated with management to seek for improvements and upgrades to the work environment for both customers and employees
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Cashier
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Apr 2019 - Oct 2019
• Facilitated a clean working environment that met and exceeded local health regulations• Interacted with customers with high level of compassion and knowledge of pie products to ensure customer satisfaction and retention • Ensured food (frozen and cooked) products were kept at safe temperatures and conditions to eliminate/reduce food born-illnesses • Processed upwards of $2000/day in sales through TouchBistro point of sales system
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Corporate 360 Business Solutions Inc.
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Audio Visual Technician
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Jul 2015 - Dec 2017
• Maintained a neat and tidy work environment within lecture halls, classrooms, and office spaces • Assisted in installations and assembling of multimedia podiums and workstations for schools and offices • Interacted with students, school faculty, office managers and IT departments to coordinate projects to achieve a high level of customer service • Delivered and received orders as part of shipments of multimedia supplies and projectors to clients to ensure excellent customer satisfaction
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BRR Logistics Limited
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Canada
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Food and Beverage Services
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1 - 100 Employee
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Warehouse Associate
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Jul 2014 - Jun 2015
• Organized and moved up to 300 packs/cases of frozen products onto skids/pallets in temperatures around -20 C using skid trucks • Carried frozen products up to 20 kg in weight • Interacted with other employees about potential problems of products such as stock or work related information exchange • Maintained a neat and tidy work environment within the freezer and warehouse • Utilized voice-activated and scanner-based systems for product identification/ stock confirmation • Organized and moved up to 300 packs/cases of frozen products onto skids/pallets in temperatures around -20 C using skid trucks • Carried frozen products up to 20 kg in weight • Interacted with other employees about potential problems of products such as stock or work related information exchange • Maintained a neat and tidy work environment within the freezer and warehouse • Utilized voice-activated and scanner-based systems for product identification/ stock confirmation
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Education
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2022 - 2023
Sheridan College
Diploma, Information Technology, Infrastructure and Services -
2015 - 2019
Sheridan College
Certificate, Digital Communication and Media/Multimedia -
2014 - 2019
University of Toronto
Bachelor of Arts - BA, Communications, Culture, Information Technology (CCIT) and Geography -
2009 - 2013
Meadowvale Secondary School
High School Diploma
Community
