Experience

Act-On Software

• United States
• Software Development
• 200 - 300 Employee

• Senior Director of Worldwide Sales Engineering

  • Nov 2019 - Present

• Director of Worldwide Sales Engineering

  • Oct 2017 - Nov 2019

• Senior Manager, Sales Engineers

  • Nov 2016 - Oct 2017

  > Transitioned Sales Engineer team focus to consultative and solutions-oriented engagements with prospective customers> Established and improved efficiency of RFP/RFI, Trial implementation, solutions review, and employee onboarding processes > Increased Sales Engineer revenue contributions by 5% and improved close rates by 67% from 2016 to 2017> Created and oversaw new revenue opportunities through custom integrations and embedded solutions managed by Sales Engineers, resulting in over $500K in net new revenue Show less

• Manager, Sales Engineers

  • Aug 2015 - Nov 2016

  > Successfully transitioned from peer to leader for all remote Sales Engineers> Coached Sales Engineers to attain Top SE status and qualify for President's club in both 2015 and 2016> Established an ongoing training program for Sales Engineers to foster problem-solving, skill enhancement, career progression, and product expertise> Devised a new SE metrics program to account for collaboration, customer retention, close percentage, and accuracy in addition to pure revenue numbers Show less

• Product Specialist/Sales Engineer

  • Feb 2013 - Aug 2015

  > Collaborated with the sales team to discover customer needs and provide appropriate solutions. > Completed RFP documentation, created POCs, and conducted regular demonstrations. > Earned SE of the Quarter awards for 5 consecutive quarters and qualified for President's Club in 2014.

• Senior Support Engineer

  • Dec 2012 - Feb 2013

  > Provided training and ongoing support for the first full technical support team at Act-On> Managed and investigated escalated support issues> Served as liaison between the Customer Success team and Engineering for development requests

• Customer Success Manager

  • Jan 2012 - Dec 2012

  > Implemented customers and provided support to increase adoption and retention> Contributed to growth from 500 to 1500 customers> Assisted in training of new support employees



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Operations Specialist

  • Sep 2008 - Dec 2011



UC Davis Center for Environmental Health Sciences

• Davis, CA

• Editorial Assistant

  • Aug 2002 - Jul 2008