Experience

RocketMill

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Senior Account Manager

  • Jul 2022 - Present



Fresh Egg Digital Marketing Agency

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Account Manager

  • Dec 2020 - Jul 2022

  My role as Senior Account Manager at Fresh Egg is to ensure that our clients achieve their business and marketing objectives. I do this by helping to bring together all stages of the digital customer journey for our clients and translating their goals into a strategic and tactical plan. On a day to day basis I’m responsible for coordinating, briefing and project managing a variety of tasks and work streams across our services; Analytics & Insight, Search Marketing, Social Media… Show more My role as Senior Account Manager at Fresh Egg is to ensure that our clients achieve their business and marketing objectives. I do this by helping to bring together all stages of the digital customer journey for our clients and translating their goals into a strategic and tactical plan. On a day to day basis I’m responsible for coordinating, briefing and project managing a variety of tasks and work streams across our services; Analytics & Insight, Search Marketing, Social Media, Conversion Optimisation, Biddable Media, Web Design and Web Development. It is a vital part of my role to be organised, proactive and build strong relationships with client stakeholders and ensure that we meet and exceed client expectations leading to client retention and growth. Show less My role as Senior Account Manager at Fresh Egg is to ensure that our clients achieve their business and marketing objectives. I do this by helping to bring together all stages of the digital customer journey for our clients and translating their goals into a strategic and tactical plan. On a day to day basis I’m responsible for coordinating, briefing and project managing a variety of tasks and work streams across our services; Analytics & Insight, Search Marketing, Social Media… Show more My role as Senior Account Manager at Fresh Egg is to ensure that our clients achieve their business and marketing objectives. I do this by helping to bring together all stages of the digital customer journey for our clients and translating their goals into a strategic and tactical plan. On a day to day basis I’m responsible for coordinating, briefing and project managing a variety of tasks and work streams across our services; Analytics & Insight, Search Marketing, Social Media, Conversion Optimisation, Biddable Media, Web Design and Web Development. It is a vital part of my role to be organised, proactive and build strong relationships with client stakeholders and ensure that we meet and exceed client expectations leading to client retention and growth. Show less



Search Seven

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Services Manager

  • Jan 2018 - Dec 2020

  As part of the senior management team I head up the Client Services department and manage both the SEO and PPC delivery teams. Ensuring that I understand the business objectives of each of our clients and that all projects and retained work are delivered effectively. Alongside the delivery team I present regular client development plans making recommendations for strategy, optimisation and growth based on our data and insight. While there is a focus on managing client… Show more As part of the senior management team I head up the Client Services department and manage both the SEO and PPC delivery teams. Ensuring that I understand the business objectives of each of our clients and that all projects and retained work are delivered effectively. Alongside the delivery team I present regular client development plans making recommendations for strategy, optimisation and growth based on our data and insight. While there is a focus on managing client performance, I am also driven to ensure customer satisfaction, through regular catch up meetings, NPS surveys and events. My success is measured against specific KPIs including monthly revenue targets, profitability, customer satisfaction, client portfolio growth and retention. As well as client services, I am in charge of improving business efficiency and processes. During my time at Search Seven, I have introduced and project managed the implementation of: - The business’ first sales and client CRM - A new project management and time resourcing software and process - Increasing average retainer by 100% by introducing minimum spend thresholds and introducing new revenue streams for the business - Refining the new business process - Creating a client welcome pack - Creating a client onboarding process - Creating an annual client services calendar - Creation of a client satisfaction monitoring and surveying process Show less As part of the senior management team I head up the Client Services department and manage both the SEO and PPC delivery teams. Ensuring that I understand the business objectives of each of our clients and that all projects and retained work are delivered effectively. Alongside the delivery team I present regular client development plans making recommendations for strategy, optimisation and growth based on our data and insight. While there is a focus on managing client… Show more As part of the senior management team I head up the Client Services department and manage both the SEO and PPC delivery teams. Ensuring that I understand the business objectives of each of our clients and that all projects and retained work are delivered effectively. Alongside the delivery team I present regular client development plans making recommendations for strategy, optimisation and growth based on our data and insight. While there is a focus on managing client performance, I am also driven to ensure customer satisfaction, through regular catch up meetings, NPS surveys and events. My success is measured against specific KPIs including monthly revenue targets, profitability, customer satisfaction, client portfolio growth and retention. As well as client services, I am in charge of improving business efficiency and processes. During my time at Search Seven, I have introduced and project managed the implementation of: - The business’ first sales and client CRM - A new project management and time resourcing software and process - Increasing average retainer by 100% by introducing minimum spend thresholds and introducing new revenue streams for the business - Refining the new business process - Creating a client welcome pack - Creating a client onboarding process - Creating an annual client services calendar - Creation of a client satisfaction monitoring and surveying process Show less



Google

• United States
• Software Development
• 700 & Above Employee

• Agency Development Manager

  • Jun 2016 - Dec 2017

  I managed a portfolio of 60 UK based advertising agencies, acting as their point of contact and Account Manager with Google. Developing a relationship with each, to understand their business objectives and growth plans and supporting them to achieve them. - Strategic Business Reviews: Meeting with my Agencies quarterly to analyse performance, and set out a strategy in line with their commercial growth goals. - Business Development: Helping Agencies effectively pitch and win more… Show more I managed a portfolio of 60 UK based advertising agencies, acting as their point of contact and Account Manager with Google. Developing a relationship with each, to understand their business objectives and growth plans and supporting them to achieve them. - Strategic Business Reviews: Meeting with my Agencies quarterly to analyse performance, and set out a strategy in line with their commercial growth goals. - Business Development: Helping Agencies effectively pitch and win more business, from tender proposals, competitor analysis and effective sales coaching. - Co-pitching direct end clients. - Events: Running and speaking at events in collaboration with Google Partners at London HQ. Adwords Support: Supporting with build and ongoing optimisation of campaigns and accounts. - Training: Keeping Agencies and their staff fully up to date with any new products or changes to existing ones, including policy change. Achievements: Hitting 135% of New Acquisition target and 114% of Existing Growth target in Q3 ‘17. Currently on track to hit 140% in Q4. Qualifications; Adwords Fundamentals, Display Advertising, Mobile Advertising, Search Advertising, Shopping Advertising, Video Advertising. Show less I managed a portfolio of 60 UK based advertising agencies, acting as their point of contact and Account Manager with Google. Developing a relationship with each, to understand their business objectives and growth plans and supporting them to achieve them. - Strategic Business Reviews: Meeting with my Agencies quarterly to analyse performance, and set out a strategy in line with their commercial growth goals. - Business Development: Helping Agencies effectively pitch and win more… Show more I managed a portfolio of 60 UK based advertising agencies, acting as their point of contact and Account Manager with Google. Developing a relationship with each, to understand their business objectives and growth plans and supporting them to achieve them. - Strategic Business Reviews: Meeting with my Agencies quarterly to analyse performance, and set out a strategy in line with their commercial growth goals. - Business Development: Helping Agencies effectively pitch and win more business, from tender proposals, competitor analysis and effective sales coaching. - Co-pitching direct end clients. - Events: Running and speaking at events in collaboration with Google Partners at London HQ. Adwords Support: Supporting with build and ongoing optimisation of campaigns and accounts. - Training: Keeping Agencies and their staff fully up to date with any new products or changes to existing ones, including policy change. Achievements: Hitting 135% of New Acquisition target and 114% of Existing Growth target in Q3 ‘17. Currently on track to hit 140% in Q4. Qualifications; Adwords Fundamentals, Display Advertising, Mobile Advertising, Search Advertising, Shopping Advertising, Video Advertising. Show less



Corporate Traveller UK

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Business Development Manager

  • Sep 2015 - Jun 2016

  My role at Corporate Traveller was to identify companies and professionals who travel for business and introduce them to our business travel management service. I focused on helping companies with a £50k - £2M annual travel budget, helping to reduce their travel related expenditure, improve and streamline their booking procedures and increase their service levels. My role at Corporate Traveller was to identify companies and professionals who travel for business and introduce them to our business travel management service. I focused on helping companies with a £50k - £2M annual travel budget, helping to reduce their travel related expenditure, improve and streamline their booking procedures and increase their service levels.



Melcrum, a CEB Company

• Research
• 1 - 100 Employee

• Business Development Manager, EMEA

  • Mar 2014 - Sep 2015

  Melcrum is an internal communication consultancy; Melcrum provides products, support and services to large businesses worldwide. Its clients include 75% of the Fortune 100. I was responsible for growing Melcrum’s Forum across the EMEA region. During my time I have helped deliver over 20 new clients including: Allianz, Rolls Royce and VW with combined annual revenue of over £800,000. Melcrum is an internal communication consultancy; Melcrum provides products, support and services to large businesses worldwide. Its clients include 75% of the Fortune 100. I was responsible for growing Melcrum’s Forum across the EMEA region. During my time I have helped deliver over 20 new clients including: Allianz, Rolls Royce and VW with combined annual revenue of over £800,000.



MVF

• United Kingdom
• Technology, Information and Internet
• 300 - 400 Employee

• International Business Development

  • Mar 2013 - Mar 2014

  MVF Global is an award winning digital marketing and tech company, that specialises in customer acquisition and generating new business for companies in the UK and worldwide. I worked in the B2B team with UK and international companies to help them to grow their sales with specific focus on; Telephone Systems, Merchant Accounts, E-Commerce and Photocopiers. In partnership with the marketing team I set up the telephone systems campaign and helped turn it from zero to an £150,000 a year… Show more MVF Global is an award winning digital marketing and tech company, that specialises in customer acquisition and generating new business for companies in the UK and worldwide. I worked in the B2B team with UK and international companies to help them to grow their sales with specific focus on; Telephone Systems, Merchant Accounts, E-Commerce and Photocopiers. In partnership with the marketing team I set up the telephone systems campaign and helped turn it from zero to an £150,000 a year vertical. Show less MVF Global is an award winning digital marketing and tech company, that specialises in customer acquisition and generating new business for companies in the UK and worldwide. I worked in the B2B team with UK and international companies to help them to grow their sales with specific focus on; Telephone Systems, Merchant Accounts, E-Commerce and Photocopiers. In partnership with the marketing team I set up the telephone systems campaign and helped turn it from zero to an £150,000 a year… Show more MVF Global is an award winning digital marketing and tech company, that specialises in customer acquisition and generating new business for companies in the UK and worldwide. I worked in the B2B team with UK and international companies to help them to grow their sales with specific focus on; Telephone Systems, Merchant Accounts, E-Commerce and Photocopiers. In partnership with the marketing team I set up the telephone systems campaign and helped turn it from zero to an £150,000 a year vertical. Show less



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Senior Account Manager

  • Oct 2011 - Mar 2013

  Pitney Bowes is a fortune 500 company, where I worked in the office supplies division as part of the account management team, here I had the responsibility of looking after and developing some of the company’s biggest accounts as well as identifying new opportunities. Pitney Bowes is a fortune 500 company, where I worked in the office supplies division as part of the account management team, here I had the responsibility of looking after and developing some of the company’s biggest accounts as well as identifying new opportunities.