Andy Mai
Operations Manager at SioGreen Inc.- Claim this Profile
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English Native or bilingual proficiency
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Vietnamese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Microsoft Licensing Solutions Expert SMB
-Dec, 2014- Nov, 2024 -
Microsoft Licensing Specialist Expert LORG
-Dec, 2014- Nov, 2024
Experience
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SioGreen Inc.
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Operations Manager
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Nov 2017 - Present
► Spearhead, organize, and implement all facets of daily departmental operations, while routinely exceeding revenue targets and performance goals by 15%.► Ensure that more than 80 plumbers, contractors, and rep agencies receive the required training, direction, coaching, and development regarding SioGreen products.► Research and discover growth prospects and change direction in order to capitalize on market shifts while implementing alternate sales strategy that reduced returns from 40% to 5%.► Partnered with SioGreen's management to certify UL, DOE, WRAS, and Intertek as well as train the operations personnel.
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TD SYNNEX North America
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Microsoft Licensing Specialist
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Dec 2014 - Nov 2016
► Build up healthy relationship with key contacts to increase sales profitability► Coordinate with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors.► Act as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources.► Maintain the day-to- day transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities► Trained and created documented training’s for colleagues and sales representatives on Microsoft licensing and procedures
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Kobe Japanese Steakhouse
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United States
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Restaurants
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200 - 300 Employee
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Head Server
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2011 - 2014
► Managed the serving staff and controlled the floor of 15 employees daily ► Design schedules for servers and server assistants► Trained over 20 employees for various company positions► Sold over 6 thousand dollars of merchandise a week
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Server
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Jul 2008 - Jun 2011
► Stayed updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items. ► Explained how various menu items are prepared, describing ingredients and cooking methods. Resolved customers' service or billing complaints.► Check with customers to ensure that they are enjoying their meals and take action to correct any problems. ► Sold over four thousand dollars of merchandise a week.
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Museum of Science & Industry (MOSI)
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Marketing Intern
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Jan 2013 - May 2013
► Researched, organized, and created a written Excel file about companies for the MOSI Food Truck Rally.► Assisted in planning, developing, and marketing the World Premiere Sea Monsters Revealed Exhibition.► Planned, organized and promoted the Einstein on Wine. ► Promoted all events daily prior to all events. ► Researched, organized, and created a written Excel file about companies for the MOSI Food Truck Rally.► Assisted in planning, developing, and marketing the World Premiere Sea Monsters Revealed Exhibition.► Planned, organized and promoted the Einstein on Wine. ► Promoted all events daily prior to all events.
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Education
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2011 - 2013
University of South Florida
Bachelor's of Science, Management -
2007 - 2011
St. Petersburg College
Associate's degree, Management
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