Customer Relations Specialist

• Sep 2021 - Present

Customer Experience Associate

• Apr 2021 - Sep 2021

Statistician/Photographer

• Aug 2000 - Present

Statistician for CBS Sports' nationally televised sporting events, supporting NFL and college basketball broadcasts. Create graphics and provide up-to-the-second statistics, research and relevant information to improve the broadcast. • Worked over 500 NFL, college football and basketball games, including the Super Bowl and the Final Four. • Entrusted with key role of portrait photographer for CBS Sports’ broadcast of the PGA Championship, the Final Four and Thursday Night Football. Photos used on-air and in CBS Sports' social media sites including Facebook, Twitter & Instagram.

Freelance Photographer, videographer, feature writer & drone operator

• Jan 2005 - Present

Provide digital photography, video services and writing services for a broad range of clients, with services extending to portraits, landscapes, commercial/industrial architecture, sports and other individual or commercial needs. My client list includes ABC TV, the Arena Football League, Bay Area Sports Drive Magazine, Bill & Melinda Gates Foundation, ESPN, Examiner.com, Getty Images, Grand Rapids Press, Oppenheimer & Co. Inc., San Jose Mercury News and the USA Today. * Conducted studio shoots with sports icons such as Peyton Manning, Ray Lewis, J.J. Watt, Tiger Woods and many others. * Official portrait photographer for CBS Sports’ broadcast of the PGA Championship and the Final Four * Official photographer of the inaugural Stonebrae Classic PGA Nationwide Tour golf tournament * Featured on Tamron's website for photo work using the company's 18-270mm lens * Wrote articles and provided photography for ArenaFan.com and Bay Area Sports Drive Magazine

Manager | Team Leader

• May 2015 - Dec 2020

Manager of the highest-producing retail team for one of the largest high-end camera retailers with 10 stores in the U.S. Transformed the culture from a high-turnover, burnout environment into one that valued people over profit. Made work enjoyable through hands-on training and development, providing impeccable customer service, and prioritizing trust over micromanagement. Trained and developed staff into leaders. • Grew membership sales 51% year-over-year by mentoring staff and boosting customer service• Received highest Yelp and Google Review ratings of any of the company’s 10 stores• Led double-digit percentage sales increase for 13-straight months, the largest in company history • Directed the team to multiple months with double-digit revenue increases during COVID-19• Achieved 13% YOY growth in imaging sales

Sales Specialist

• Jan 2013 - Apr 2015

Camera sales, imaging sales, and photography instructor. Worked at Ritz/Wolf Camera in a similar specialist position from April 2008 until January 2013.• Promoted to manager in 2015

Football Operations Manager

• Aug 2003 - Aug 2007

Produced and implemented a $3 million annual football operations budget for a professional Arena Football sports team. Negotiated player contracts, collective bargaining agreements, and salary caps. Researched and recruited players, signed free agents, traded players, and processed waivers. Organized press conferences and acted as spokesperson from 2003-06 while leading football operations. Primary liaison for all team matters pertaining to the AFL’s Collective Bargaining Agreement and League policies and procedures, including direct oversight of the team’s salary cap objectives. Involved in all aspects of player acquisition such as the signing of free agents, player trades, waivers, terminations, and other related personnel activities. • Led day-to-day management without ever going over budget. • Administered player benefit programs (including oversight of worker’s compensation cases) and payroll; distributed administrative information to players. • Oversaw player development, athletic training, equipment operations, video department, and practice facility coordination. • Researched background information on potential players (i.e. bio/medical info, stats, talks with former coaches/players, etc..). • Assisted coaches in the publication of the offensive, defensive and special teams playbooks. • Designed branding for 10th anniversary season logo, helmet, and uniforms

Director of Communications

• Dec 2001 - Aug 2003

Key member of management team overseeing strategic planning and execution of communications and media relations strategy for minor league Arena Football team. Advised team ownership and personnel with respect to media statements and appearances. Generated local fan base through aggressive grassroots marketing and public/community relations. Supervised communications, public relations, and official statistics staff. • Preserved and enhanced partnerships with corporate partners Pizza Hut and Kawesh Lasik Centers. • Identified, secured and managed corporate partnership with second largest shuttle bus company in San Diego. Resulted in entire bus fleet having Riptide advertising wrapped on their shuttle buses. • Identified and managed partnership with Marcoa Publishing to print game-day programs and media guides. The Riptide became the only team in the league producing full-color game programs and media guides at a time when all others were black & white. • Wrote and edited award-winning team-related publications, including the 2002 Best Publication in the 34-team league. • Awarded 2002 Expansion Team of the Year by the league offices. • Built and led team that developed community relations efforts resulting in being awarded the Best Community Relations Project/Event in 2002 and 2003. • Successfully increased positive media coverage including obtaining national media coverage.

Director of Communications

• Mar 1997 - Dec 2001

Oversaw team’s public/media relations and served as official spokesperson. Appointed to community relations and wrote all publications including the first of two Best Publication awards for the team’s media guide. Conceptualized, wrote, and edited all team-related publications, press releases, media guides, game programs, and website content. • Interacted with print and electronic media sources and increased positive media coverage • Coordinated Press Boxes for all home games • Coordinated and oversaw media, team, and league inquires. Organized press conferences and advised team ownership and personnel in relation to any media statements. • Served as a volunteer from 1997-98 and was an assistant from 1999-2000, then as Director of Communications in 2001. • Won Best Publication in 2000 for the team's media guide.

Associate Producer/Chief Researcher/Writer

• Aug 1999 - Feb 2001

Provided on-air personalities easily digestible information about current sports trends, scores and player/team/league information as well as produced numerous commercial spots for the first contextualized commerce sports program on television, The Daily Sports Source, that aired weekdays on Fox Sports Net through a partnership with Home Shopping Club. • Created show rundowns, motivated on-air personalities and crew, set up interviews with prominent sports figures, researched all information for the show, produced commercials and on-air segments as well wrote articles for the show’s website.

Game Day Assistant

• 1997 - 1998

• Worked with the team on game days assisting their media needs. • Collected post-game quotes, statistics and releases for media distribution. • Worked with the team on game days assisting their media needs. • Collected post-game quotes, statistics and releases for media distribution.

Assistant Videographer

• 1996 - 1998

Video taped and edited all practices and games for the Bulls' first season playing college football. Video taped and edited all practices and games for the Bulls' first season playing college football.