Experience

LAK Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Director

  • Jan 2022 - Present

  Greater Milwaukee A trusted partner. An expert guide. An experienced ally. At LAK Group we pride ourselves on being all three. It’s why over the years we’ve built an extensive track record of helping people and companies that are out of sync get back in rhythm. We take clients on a journey of personal and organizational discovery, all to help them become better leaders, more successful, and more fulfilled. Responsible for defining and leading the strategic direction of the career management program by… Show more A trusted partner. An expert guide. An experienced ally. At LAK Group we pride ourselves on being all three. It’s why over the years we’ve built an extensive track record of helping people and companies that are out of sync get back in rhythm. We take clients on a journey of personal and organizational discovery, all to help them become better leaders, more successful, and more fulfilled. Responsible for defining and leading the strategic direction of the career management program by understanding customer needs and identifying areas of positive impact on their business, foster collaborative relationships, build and manage the career management program and propel individuals forward to impact their business and advance their career. Provide executive and career coaching to Clients. Show less



Andy Hillig Solutions, LLC

• United States
• Human Resources Services

• Leadership Coach (Leadership Coaching, Leadership Development, and Leadership Advising)

  • Jan 2019 - Present

  Milwaukee, WI I am a certified professional coach and advisor. I believe that what you do is not as important as who you are as you do it. When you realize the unique value of you, it creates inner freedom to realize the impact you can have on your career and on others. As a coach, I empower leaders to harness their passion, values, and core leadership strengths to have a greater impact in the workplace, learn to lead through any situation, and find their personal NEXUS so that they stop leading by… Show more I am a certified professional coach and advisor. I believe that what you do is not as important as who you are as you do it. When you realize the unique value of you, it creates inner freedom to realize the impact you can have on your career and on others. As a coach, I empower leaders to harness their passion, values, and core leadership strengths to have a greater impact in the workplace, learn to lead through any situation, and find their personal NEXUS so that they stop leading by default and start consciously leading by design! I expertly work with individuals and organizations (in person and virtual) on Talent Transition Services, Leadership Development Programs, Talent Assessments, and Career Coaching. Show less



BetterUp

• United States
• Professional Training and Coaching
• 700 & Above Employee

• Distinguished Fellow Coach

  • Mar 2021 - Present

  BetterUp's mission is to help leaders at all levels pursue excellence with clarity, purpose, and passion. BetterUp works to make coaching affordable and leadership actionable for more companies, ensuring coaching can become not a privilege for a select few but accessible to many. At BetterUp Coaching I combine my deep coaching expertise with my knowledge and experience in business development, training and simply understanding humans to elevate greatness in each client I connect with… Show more BetterUp's mission is to help leaders at all levels pursue excellence with clarity, purpose, and passion. BetterUp works to make coaching affordable and leadership actionable for more companies, ensuring coaching can become not a privilege for a select few but accessible to many. At BetterUp Coaching I combine my deep coaching expertise with my knowledge and experience in business development, training and simply understanding humans to elevate greatness in each client I connect with. Creating a pathway to ultimate success for my clients is not only a joy of mine, but an absolute passion! Show less



Essentia Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Interim Leader - Process Excellence

  • Mar 2019 - Mar 2020

  Duluth, Minnesota Area Essentia Health is an integrated health system with 15 hospitals, 74 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute. It employees 14,400 employees, including more than 2,000 physicians and advanced practitioners, and serves patients in Minnesota, Wisconsin, North Dakota, and Idaho. Reporting to the Chief Operating Officer, responsible for strategic oversight and guidance… Show more Essentia Health is an integrated health system with 15 hospitals, 74 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute. It employees 14,400 employees, including more than 2,000 physicians and advanced practitioners, and serves patients in Minnesota, Wisconsin, North Dakota, and Idaho. Reporting to the Chief Operating Officer, responsible for strategic oversight and guidance of the revival of the continuous improvement program and project management framework for an integrated health system with 15 hospitals, 74 clinics, six long-term care facilities, three assisted living facilities, and three independent living facilities. Consulted across a variety of departments, working in small, flexible engagement teams to drive performance. •Led the design and inception of a leadership development program called, “Management Essentials Mentoring Program,” which developed daily management behaviors to achieve improved performance for high potential leaders. •After nearly 3 years without leadership, led the revisioning and strategic revival of the Process Excellence function at Essentia Health that led to 20% growth in team members and 23% growth in new engagements. •Supported the design and provided strategic oversight for the organization’s division of “Integrated Care Delivery.” •Thought leader for reinvigorating the organization’s visual management system, called the: “Essentia Performance System.” Show less



Ascension

• Hospitals and Health Care
• 700 & Above Employee

• Vice President Strategic Initiatives and Performance Excellence

  • Sep 2016 - Mar 2019

  Wisconsin Ascension Wisconsin is a Catholic Healthcare System. It is a 23 hospital system with more than 100 clinic locations spread over 450 miles. It employees approximately 20,000 associates and over 1,000 physicians. Led the strategic design, planning, stakeholder alignment, capital, and operating budgeting, project management, and performance management of large and complex engagements that had multiple layers of responsibility and spanned across the network of 23 hospitals… Show more Ascension Wisconsin is a Catholic Healthcare System. It is a 23 hospital system with more than 100 clinic locations spread over 450 miles. It employees approximately 20,000 associates and over 1,000 physicians. Led the strategic design, planning, stakeholder alignment, capital, and operating budgeting, project management, and performance management of large and complex engagements that had multiple layers of responsibility and spanned across the network of 23 hospitals. STRATEGIC LEADERSHIP: Led the strategic design, planning, stakeholder alignment, capital and operating budgeting, implementation, and performance management of large and complex engagements that have multiple layers of responsibility and span across the system. Grew volume by 22% in 4 months by collaborating with a team of interdisciplinary stakeholders to improve access, efficiency, and effectiveness of acute care. BUSINESS INNOVATION: Partnered with health system leadership teams and contributed as an innovative thought partner to develop and implement a comprehensive healthcare consumer access and care coordination center. Developed and drove a decision-making and executive governance framework. Analyzed both quantitative and qualitative information to make sound decisions. Evaluated the merits of new and innovative technologies and digital solutions, and formulated programmatic road maps and timelines. End-to-end accountability for the project management and implementation. THOUGHT LEADERSHIP: Simultaneously brought together multiple health system team members, clinicians, and leaders through an organized process that produced a clear road map, vetted innovative solutions, strong analytics and metrics, and support for the successful implementation of a health-hub model that addressed the social determinants of health, provides on-demand care for the community's most vulnerable populations and reduces the over-use of the emergency department as the primary care clinic. Show less



American College of Healthcare Executives

• United States
• Non-profit Organizations
• 100 - 200 Employee

• ACHE Regent for Wisconsin

  • Mar 2016 - Mar 2019

  Wisconsin LEADERSHIP: As the single point of contact for Wisconsin members, responsible for communicating programmatic updates and progress towards achievement of targeted goals. Demonstrates thought leadership and subject matter expertise in advancing the strategic plans of the American College of Healthcare Executives. Builds enduring relationships with members. Designs engagements that simultaneously bring together health administrators and create a compelling purpose for member success with the… Show more LEADERSHIP: As the single point of contact for Wisconsin members, responsible for communicating programmatic updates and progress towards achievement of targeted goals. Demonstrates thought leadership and subject matter expertise in advancing the strategic plans of the American College of Healthcare Executives. Builds enduring relationships with members. Designs engagements that simultaneously bring together health administrators and create a compelling purpose for member success with the American College of Healthcare Executives. LEADERSHIP DEVELOPMENT: Builds a strong internal and external professional network to serve as credible resources for ongoing professional development and advancement of student members. Serves as a mentor to other ACHE members. Nurture and develop students through their educational journey and as they transition from student to professional. Show less



Wheaton Franciscan Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Vice President

  • Dec 2012 - Aug 2016

  Greater Milwaukee Area Displaying executive presence, consulted with the senior executives and key stakeholders throughout the organization to design and implement the organization's Lean Management system. Conducted initial needs assessments with the organization, created a comprehensive strategy, and guided the adoption of the daily management system so that the organization maintained a relentless focus on achieving exceptional care and attaining strategic growth. LEADING TRANSFORMATIONAL CHANGE: Expertise… Show more Displaying executive presence, consulted with the senior executives and key stakeholders throughout the organization to design and implement the organization's Lean Management system. Conducted initial needs assessments with the organization, created a comprehensive strategy, and guided the adoption of the daily management system so that the organization maintained a relentless focus on achieving exceptional care and attaining strategic growth. LEADING TRANSFORMATIONAL CHANGE: Expertise in crafting road maps for an enterprise-wide Lean management system so that the organization develops a relentless focus on achieving exceptional quality, service excellence, and attaining its growth objectives. Led all aspects of the operating system, including strategic planning, daily management, project assignments, successful achievement of goals, and team development. Accountable for achieving process improvement results across the portfolio of enterprise and line-of-business initiatives. Stewarded operational excellence approaches and models for enterprise excellence. Ensured the success of an enterprise-wide operating system through relevant and effective training content and delivery. BUSINESS TRANSFORMATION: A thought leader who had a vision for patient access and care coordination. Executive leader for the design of a business process that integrated teams and standardized business processes across several care delivery sites and stakeholder groups that led to growth in patients served by 15% and improved provider work-life balance by nearly 20%. INTERDISCIPLINARY COLLABORATION: Developed close working relationships with leaders, caregivers, and physicians and became a trusted adviser and partner in resolving the organization’s barriers and challenges to effectively managing workforce. Achieved more than $100 million in impact with disciplined application of proven workforce management standards and the continued rigor.

• Director

  • Jul 2009 - Dec 2012

  Greater Milwaukee Area BUSINESS TRANSFORMATION: A thought leader who has a vision for patient access and care coordination. Leads the design and implementation of business processes that integrates teams and standardizes business processes across several care delivery sites and stakeholder groups. Grew patients served by 10% and grew downstream revenue by $48 million by leading a team of physicians, team members and leaders to design and implement standard processes to improve access, coordinate care between the… Show more BUSINESS TRANSFORMATION: A thought leader who has a vision for patient access and care coordination. Leads the design and implementation of business processes that integrates teams and standardizes business processes across several care delivery sites and stakeholder groups. Grew patients served by 10% and grew downstream revenue by $48 million by leading a team of physicians, team members and leaders to design and implement standard processes to improve access, coordinate care between the clinic and diagnostics, and provide a consistent patient experience across more than 50 clinics. PERFORMANCE MANAGEMENT: Serves as a key leader to design, implement and maintain the daily rigor of workforce management practices. Actively contributes to all aspects of workforce management needs including: operational controls, performance reporting and leadership development activities.

• Sr. Project Manager

  • Jul 2007 - Jul 2009

  Greater Milwaukee Area BUSINESS PROCESS IMPROVEMENT: Leads business transformation and performance improvement initiatives. Guides multi-disciplined teams in achieving targeted goals that include improved quality, efficiency and utilization. Drives progress toward the desired performance improvement, while meeting goals set for the team. Improved production by 38%, improved process reliability by 20%, and reduced days in accounts receivable by 15 days by leading teams in process redesign.



ACHE Wisconsin Chapter

• Chapter President

  • Jan 2014 - Dec 2015

  Wisconsin



Milwaukee School of Engineering (MSOE)

• Adjunct Faculty

  • Jan 2015 - Jul 2015

  Greater Milwaukee Area