Andy Copland

Managing Director at Xillio
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Contact Information
us****@****om
(386) 825-5501
Location
York, England, United Kingdom, UK
Skills

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Craig McGowan

Andy played a pivotal role at IFC, providing expert support to a number of significant clients both in the UK and the Middle East. He is a consummate professional, with 1st class communication skills, and an ability to think laterally, and provide innovative solutions to complex information management issues. He is well respected both within the firm, and by any clients with whom he has interacted. He has an extremely broad, yet deep skill base, and is able to operate any level, from CxO level advisor, to SME trainer, programme manager or analyst. I will continue to seek his advice and opinions, and would relish any opportunity to work with him again.

Graham Hadingham

Andy was an absolute pleasure to work with at all times. A highly intelligent and motivational leader, his ability to think strategically and yet pay attention to detail is very impressive. He also displays an extensive knowledge of many different areas of technology and business activities. On top of that he has the ability to hold the attention of an audience and take them on an informative journey combining insight with humour. Andy would be an invaluable asset to any organisation and I would be happy to work with him again at any point.

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Credentials

  • IBM Quantum Consultations
    IBM
    Nov, 2020
    - Nov, 2024
  • IBM Quantum Consultations
    IBM
    Nov, 2020
    - Nov, 2024
  • Elastic Cloud Infrastructure: Containers and Services
    Coursera
    Sep, 2018
    - Nov, 2024
  • Elastic Cloud Infrastructure: Scaling and Automation
    Coursera
    Sep, 2018
    - Nov, 2024
  • Essential Cloud Infrastructure: Core Services
    Coursera
    Aug, 2018
    - Nov, 2024
  • Essential Cloud Infrastructure: Foundation
    Coursera
    Aug, 2018
    - Nov, 2024
  • Google Cloud Platform Fundamentals: Core Infrastructure
    Coursera
    Aug, 2018
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Apr, 2021
    - Nov, 2024

Experience

  • Xillio
    • Netherlands
    • Software Development
    • 1 - 100 Employee
    • Managing Director
      • Apr 2022 - Present

      Responsible for leading our client's Content Migration programs and building the xillio team in the UK. Responsible for leading our client's Content Migration programs and building the xillio team in the UK.

  • Capgemini
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Director - EU Lead for Digital Content & MarTech
      • Apr 2021 - Apr 2022

      - Provide advisory and expertise on complex Digital Transformation initiatives - Responsible for services growth across all Content & MarTech solutions in Europe- Lead hiring of key GTM & delivery leads in target countries- Personalising global offerings for European clients and leading deals

    • Senior Director, Head of Digital Engineering Excellence
      • Oct 2018 - Jun 2021

      I lead the UKs Digital engineering community that provides specialised squads, pods and scrums to realise our clients digital aspirations.We specialise in working with our clients to establish their foundational digital capabilities whether it be through MVPs, DevOps transformation, tooling or advice.Our people are passionate about technology, obsessive about quality and driven to learn and improve their skills.Our services include:- Squad-in-a-box: experienced squads, ready to work on modern technologies- Engineering Consultancy: helping our clients adopt, transform and improve- Technical Coaching: maturing teams, improving quality, sharing best practice - Performance Improvements: optimising existing digital capabilities Show less

    • Senior Director, Head of Digital Content Marketing, DCX
      • Jun 2016 - Jan 2020

      I am responsible for shaping the delivery of clients digital strategies across a broad range of business and technology domains in the UK working with both sales and delivery units to design, sell, plan, mobilise and deliver cutting edge digital programmes.As the deputy lead for DCX in the UK I hold joint responsibility for 165 onshore staff delivering a wide ranging portfolio of solutions to our clients whilst working with offshore colleagues to create delivery teams for new engagements and planning growth of our specialist capabilities.My particular focus is on designing and delivering exceptional customer journeys merging modern and legacy channels to create collaborative client experiences:My delivery portfolio covers:- Web, App & Portal - Adobe Marketing Cloud, IBM WCM, Sitecore, Mendix, Backbase, Azure, Saleforce- Digital Print & Communication - GMC Inspire, Thunderhead, HP Exstream, Oracle Documaker- Document and Record Management - Office365 & Sharepoint, IBM Filenet & CMOD, Documentum, OpenText- CRM - Saleforce, Dynamics, Pega, and OdigoI also cover emerging challenges to digital programmes such as machine learning biases & personalisation in financial services, hybrid cloud scaling, blockchain for compliance applications, GDPR and PSD2. Show less

    • Principal, Head of Enterprise Content Management, TDI UK
      • Feb 2014 - Jun 2016

      Supporting clients in defining and delivering their digital strategies across multiple platforms and disciplines including:- CRM (Salesforce, Dynamics, Pega)- Business & Process change (Pega, IBM Case Manager, Xillio, BluePrism)- Web, App & Portal (Adobe AEM, IBM WCM, Sitecore, Mendix, Backbase, Office365) - Digital Print & Communication (GMC, Thunderhead, HP Exstream, Oracle Documaker)- Document and Record Management (IBM Filenet & CMOD, EMC InfoArchive & Documentum, MS Sharepoint & Office365, Kofax, Lexmark) Show less

  • Apira Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • EDRM Subject Matter Expert
      • Jul 2013 - Feb 2014

      Providing consultancy and subject matter expertise on NHS EDRM procurement. Providing consultancy and subject matter expertise on NHS EDRM procurement.

  • In-Form Consult
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Delivery
      • May 2013 - Feb 2014

      Provided account management and programme support to key clients. Delivered training courses on Business Intelligence and IT Strategy in the Middle East and worked with clients to refine their strategic vision for Information Governance. Provided account management and programme support to key clients. Delivered training courses on Business Intelligence and IT Strategy in the Middle East and worked with clients to refine their strategic vision for Information Governance.

  • CGA Management
    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Director Emeritus
      • Aug 2005 - Feb 2014

      Deal shaping, creating digital strategies, planning & leading engagements, advising on procurement criteria and processes, working with vendors to build value propositions for clients Deal shaping, creating digital strategies, planning & leading engagements, advising on procurement criteria and processes, working with vendors to build value propositions for clients

  • AXIS (AXIS Capital)
    • Bermuda
    • Insurance
    • 700 & Above Employee
    • VP Operations - Document Management
      • Jun 2010 - May 2013

      - Led the execution of the revised $6M Document Management Programme. - Supported AXIS Global in delivering foundational capabilities to enable the transformation of core business areas to save AXIS between $5-10M a year. - Partnered with Group COO to redefine the Document Management Programme to support the vision for a global transformation programme. - Developed a supporting business case with key deliverables and measurable goals to track progress. - Led C to AVP level engagement sessions to broaden the understanding and acceptance of both collaboration and remote work processes. - Worked with business leaders to identify key areas for change. - Created engagement models to assist in evaluating business processes for potential off-shoring. - Designed a global change & communications programme to support both business and IT through 3 years of change. - Led structured & ad-hoc Q&A sessions to ensure a consistent messaging & communication across the AXIS group. - Established a multi-disciplinary team to act as a knowledge hub building confidence across the business community. - Established a core delivery team to ensure efficient implementations of supporting solutions. - Procured a cloud solution to reduce cost overheads and reduce implementation time-frames by 50%. - Worked with internal teams to establish standards for information governance, record retention, business change, storage management, workflow design, capture/scanning, digital signatures and data protection. - Facilitated sessions with the Enterprise Architecture team to integrate key group values into their deliverables. - Led the evaluation of SharePoint 2013/Office365 vs Onsite vs cloud to create a long term strategy for information management across the group. Show less

  • Apira
    • Interim Senior Consultant
      • Jun 2008 - Jan 2009

      • Conducted a 5 day solution evaluation in line with NHS procurement standards to identify a solution for a 6 month pilot – this has since gone live. • Developed a 10 day intense business case process for NHS Trusts curious about the benefits of scanning and electronic records management – this forms the basis for a follow-on RFQ. • Trained internal consultants to deliver the business case process. • Act as external QA consultant to ensure proposed solutions are feasible. • Introduced Apira to specialist technology vendors that resulted in shared projects. Show less

  • Skywire Software
    • United States
    • Software Development
    • 1 - 100 Employee
    • Interim Director of Special Projects (post merger)
      • Feb 2007 - Sep 2007

      • Delivered fixed price global contracts involving multiple third party vendors and virtual teams. • Designed an automated document factory (ADF) facility for Adare-Lexicon in the UK. • Turned around a failing project for Citi Bank Germany in Duisburg resulting in a doubling of revenue. • Led a year long fixed price customer communication & e-statement project for Mashreq Bank in Dubai involving teams in 4 countries – negotiated an extension resulting in 50% increase in revenue. • Delivered fixed price global contracts involving multiple third party vendors and virtual teams. • Designed an automated document factory (ADF) facility for Adare-Lexicon in the UK. • Turned around a failing project for Citi Bank Germany in Duisburg resulting in a doubling of revenue. • Led a year long fixed price customer communication & e-statement project for Mashreq Bank in Dubai involving teams in 4 countries – negotiated an extension resulting in 50% increase in revenue.

  • Docucorp International
    • Software Development
    • 1 - 100 Employee
    • Interim Special Projects Director
      • Aug 2005 - Feb 2007

      • Delivered fixed price global contracts involving multiple third party vendors and virtual teams.• Designed an automated document factory (ADF) facility for Adare-Lexicon in the UK. • Turned around a failing project for Citi Bank Germany in Duisburg resulting in a doubling of revenue.• Led a year long fixed price customer communication & e-statement project for Mashreq Bank in Dubai involving teams in 4 countries – negotiated an extension resulting in 50% increase in revenue.

    • Technical Sales Director
      • Aug 2002 - Aug 2005

      • Managed a team responsible for all tendering & bids completed in EMEA.• Defined core bid requirements and themes, identified key response areas and set overall bid strategy.• Liaised with partners and third parties on commercial positioning during sales to their own clients.• Designed & presented complex solutions for projects in excess of £3M for banks, insurance, public sector and utility organisations.• I was the technical design authority for all solutions sold by Docucorp EMEA.• Spoke at various US conferences as a specialist in CCM solutions and ETL. Show less

    • Solution Architect
      • Aug 2000 - Aug 2002

      As a Solution Architect I was responsible for:- designing enterprise document management standards and systems.- assisting management with staff development.- creating written documentation for solutions including technical specifications, diagrams and process flows, approaches, and estimates.- recommending hardware and software for document management systems and infrastructure.- sizing solutions and managing impact on client infrastructure.- designing highly-available enterprise systems.- providing technical oversight to projects, assuming architectural/design responsibility.- assisting upper management in managing client expectations.- providing support for customers during software implementation.- working with Project Managers to maintain project scope.- providing direction to project staff for task completion.- providing customized training and documentation to clients.I worked on projects for HSBC, Amex, Exeter Friendly, Lloyds TSB, Cetelem, CSC. Show less

    • Business Analyst
      • Aug 1999 - Aug 2000

      I was responsible for:- Performing business analysis tasks including analysis, development, testing, quality assurance verification/audits, packaging and release of assigned deliverables. - Manage client relationships, working directly with client contacts to identify, define, document, and implement client requirement specifications - Develop and maintain proper documentation as required by the project. - Complete special projects and duties as assigned by manager and/or team lead. - Create client status reports and any other necessary logs and release updates as applicable. - Perform installations, setups, and configurations of products. - Successfully complete all levels of testing. - Work and coordinate with technical staff to ensure accuracy and timely delivery of projects. - Assist in recreating and resolving client reported problems. Show less

    • IT Manager
      • Aug 1998 - Aug 1999

      I was responsible for commissioning the EMEA HQ Offices. This included:- Defining, selecting and managing installation of: -- CAT5e cabling throughout 3 floor building. -- telephone system (Mitel on ISDN30). -- fire alarm system with red care. -- installation of all power outlets.- Setup maintenance contracts for air conditioning systems. - Commissioned 1 Dell server, 5 Dell Workstations & 10 Dell Laptops for EMEA staff.- Setting up mobile phone contract.- Documenting systems, policies and roles for ISO9000 certification.- Installing & managing UK end of enterprise VPN solution (checkpoint-1). Show less

  • Institute of Directors (IoD)
    • United Kingdom
    • Non-profit Organizations
    • 200 - 300 Employee
    • Customer Services Manager
      • Oct 1995 - Aug 1998

      Over 2 years I progressed from Helpdesk Assistant to managing the Customer Services team within the IoD. Customer Services was responsible for providing internal IT support to the business and ensuring all IT services met the negotiated SLA's. Over 2 years I progressed from Helpdesk Assistant to managing the Customer Services team within the IoD. Customer Services was responsible for providing internal IT support to the business and ensuring all IT services met the negotiated SLA's.

  • Ordnance Survey
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Help Desk
      • Sep 1993 - Aug 1994

      Responsible for : - General IT Support to 2,000 HQ staff (4 in support team inc. me) - Installing & providing admin of Netware 4 Servers with NDS - Liasing with Procurement to spec new equipment - Training Key users in departments (ad-hoc) - Supporting the network team during troubleshooting - Taking part in the roll out of 500 PCs' Responsible for : - General IT Support to 2,000 HQ staff (4 in support team inc. me) - Installing & providing admin of Netware 4 Servers with NDS - Liasing with Procurement to spec new equipment - Training Key users in departments (ad-hoc) - Supporting the network team during troubleshooting - Taking part in the roll out of 500 PCs'

Education

  • Teesside University
    Bsc, Computer Science
    1991 - 1995
  • Datrix
    Prince2 Practitioner
    2008 - 2008
  • Scarborough Sixth Form College
    A-Levels, Maths, Physics, Computers
    1989 - 1991

Community

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