Andy Nguyen, MS, CEH
Manager, IT Infrastructure and Operations at Adamas Pharmaceuticals, Inc.- Claim this Profile
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Bio
Josue Rojas
Andy was assigned to our company, Aperia Technologies, for a few months and he was simply extraordinary. He always came in with a delightful demeanor, always passionate about solving problems, very professional and demonstrated his technical competency numerous times. I'd recommend Andy to any company and work with him again if given the chance.
Lam Tram
Andy work under my direct supervision on many projects at ICE consulting raging from deploying VM machines to extremely complicated projects. Andy always carry himself as a professional and as an expert System Engineer. Andy is very well liked by his peers and his seniors. His contagious personality and work ethic resonate throughout the office, at client site and often imitated. Andy is highly recommended and i'm honored to be writing this recommendation.
Josue Rojas
Andy was assigned to our company, Aperia Technologies, for a few months and he was simply extraordinary. He always came in with a delightful demeanor, always passionate about solving problems, very professional and demonstrated his technical competency numerous times. I'd recommend Andy to any company and work with him again if given the chance.
Lam Tram
Andy work under my direct supervision on many projects at ICE consulting raging from deploying VM machines to extremely complicated projects. Andy always carry himself as a professional and as an expert System Engineer. Andy is very well liked by his peers and his seniors. His contagious personality and work ethic resonate throughout the office, at client site and often imitated. Andy is highly recommended and i'm honored to be writing this recommendation.
Josue Rojas
Andy was assigned to our company, Aperia Technologies, for a few months and he was simply extraordinary. He always came in with a delightful demeanor, always passionate about solving problems, very professional and demonstrated his technical competency numerous times. I'd recommend Andy to any company and work with him again if given the chance.
Lam Tram
Andy work under my direct supervision on many projects at ICE consulting raging from deploying VM machines to extremely complicated projects. Andy always carry himself as a professional and as an expert System Engineer. Andy is very well liked by his peers and his seniors. His contagious personality and work ethic resonate throughout the office, at client site and often imitated. Andy is highly recommended and i'm honored to be writing this recommendation.
Josue Rojas
Andy was assigned to our company, Aperia Technologies, for a few months and he was simply extraordinary. He always came in with a delightful demeanor, always passionate about solving problems, very professional and demonstrated his technical competency numerous times. I'd recommend Andy to any company and work with him again if given the chance.
Lam Tram
Andy work under my direct supervision on many projects at ICE consulting raging from deploying VM machines to extremely complicated projects. Andy always carry himself as a professional and as an expert System Engineer. Andy is very well liked by his peers and his seniors. His contagious personality and work ethic resonate throughout the office, at client site and often imitated. Andy is highly recommended and i'm honored to be writing this recommendation.
Credentials
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Certified Ethical Hacker (CEH)
EC-CouncilJan, 2020- Nov, 2024
Experience
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Adamas Pharmaceuticals, Inc.
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Manager, IT Infrastructure and Operations
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Sep 2018 - Present
• Administered of SOW, policies, procedures, and FAQ• Provide Customer support and services as well as technical support and services.• Administration and Management of hardware, software, network, system, and configurations.• Implementation of operations, strategy and solutions, as well as development of team.• Designing, configuring, and testing network, software, computer hardware, and operating system software. • Administered of SOW, policies, procedures, and FAQ• Provide Customer support and services as well as technical support and services.• Administration and Management of hardware, software, network, system, and configurations.• Implementation of operations, strategy and solutions, as well as development of team.• Designing, configuring, and testing network, software, computer hardware, and operating system software.
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ICE Consulting - Managed IT & Cybersecurity for Life Sciences
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United States
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Information Technology & Services
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1 - 100 Employee
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IT Systems & Desktop Supervisor
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May 2017 - Present
• Managed the administration of Windows Servers (2008/2012/2016), Exchanger Servers, Linux Servers (Ubuntu/RedHat).• Designed and deployed Virtual & Physical Servers, and Network Devices.• Supervise VMware VSphere & VCenter environment. Managed the administration of Network Switches, Routers, & Firewalls.• Designed and deployed Virtual & Physical Network devices. Managed and Directed a Helpdesk Team of three.• Provided guidance as the Team Lead and Project Management.• Management and configuration of new datastores for the environment.• Provided guidance as the Team Lead and Project Management.
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IT Operations Manager & Sr. IT Engineer
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Jan 2015 - Present
• Administered of SOW, Ensured a safe and efficient operation through administrating accounts and documentation.• Managed operations of level 3 sustaining engineering teams with ticketing systems.• Communicated and address client’s problems with operations team and devising methods of improving client’s experience including resolving problems and complaints.• Managed multiple clientele accounts and project management. Coordinated computer network access and use.• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.• Designing, configuring and testing networking software, computer hardware, and operating system software.• Determined operational status by evaluating analysis, problem definition, requirements, strategy and solution proposal.• Provide information through analysis, collection, and summarization of development and service issues.
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Yerba Buena Center for the Arts
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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IT Coordinator
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Sep 2014 - Jan 2015
• Provided Customer Support.• Provided Technical Support.• Monitoring systems and network performances.• Collaborated with Corporate Office Staff and Clients whether in person meetings or over the phone.• Administration of Accounts and Documentation• Devised Network Designing, Networking Diagram, and Infrastructure.• Designed procedures for the use of IT resources.• Installed and configured hardware equipment and software programs.• Performed project managing, product managing, and inventory.
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PSAV
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United States
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Events Services
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700 & Above Employee
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IT Event Technology Specialist
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Jun 2012 - May 2014
• Provided Customer Support and Customer Service.• Provided Technical Support and Troubleshooting• Managed Billings, sales and operations, and marketing.• Performed testing on software, networking, and hardware.• Administered project management and product management.• Managed inventory, transfer, and stocks.• Held the responsibility of a team leader.• Supports and develops software engineers by providing guidance and coaching as well as l learning opportunities.• Responsible for implementing a variety of technical resources for conference calls and meetings i.e., audio specialist, audio production, filming/editing production, recording production, and projection specialist.
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IT Support Technician
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Jan 2010 - Jun 2012
• Provided Technical Support and Customer Service.• Administered accounts and documentations.• Performed hardware, software, networking, and configurations.• Provided Help Desk Support and Troubleshooting.• Managed Project and Product management and Inventory.• Scheduled and arranged meetings. • Provided Technical Support and Customer Service.• Administered accounts and documentations.• Performed hardware, software, networking, and configurations.• Provided Help Desk Support and Troubleshooting.• Managed Project and Product management and Inventory.• Scheduled and arranged meetings.
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Education
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Western Governors University
Master of Science (M.S.), Cybersecurity and Information Assurance -
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EC-Council University
C|EH -
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edX
CS50 -
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Coding Dojo
Full Stack Software Development -
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Codify Academy
Front-End Development -
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Cisco Networking Academy
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Expression College for Digital Arts
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University of California, Berkeley
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