Andy Wiles MCP MTA MCTS MCITP
Technical Services Manager at Kingston Technologies Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
I worked with Andy at KRL group as the team service controller for the technical department. He is a very proactive individual with an excellent "can-do" attitude. He strives to constantly improve his knowledge and expertise and has excellent customer handling skills. Andy has excellent knowledge of his products, shares knowledge freely to increase other team members skills, is keen to assist others and always willing to learn. His skills and expertise mean that he works very cost and time effectively striving to exceed performance targets to provide excellent customer service. A pleasure to work with and helped to make my job easier to do.
LinkedIn User
I worked with Andy at KRL group as the team service controller for the technical department. He is a very proactive individual with an excellent "can-do" attitude. He strives to constantly improve his knowledge and expertise and has excellent customer handling skills. Andy has excellent knowledge of his products, shares knowledge freely to increase other team members skills, is keen to assist others and always willing to learn. His skills and expertise mean that he works very cost and time effectively striving to exceed performance targets to provide excellent customer service. A pleasure to work with and helped to make my job easier to do.
LinkedIn User
I worked with Andy at KRL group as the team service controller for the technical department. He is a very proactive individual with an excellent "can-do" attitude. He strives to constantly improve his knowledge and expertise and has excellent customer handling skills. Andy has excellent knowledge of his products, shares knowledge freely to increase other team members skills, is keen to assist others and always willing to learn. His skills and expertise mean that he works very cost and time effectively striving to exceed performance targets to provide excellent customer service. A pleasure to work with and helped to make my job easier to do.
LinkedIn User
I worked with Andy at KRL group as the team service controller for the technical department. He is a very proactive individual with an excellent "can-do" attitude. He strives to constantly improve his knowledge and expertise and has excellent customer handling skills. Andy has excellent knowledge of his products, shares knowledge freely to increase other team members skills, is keen to assist others and always willing to learn. His skills and expertise mean that he works very cost and time effectively striving to exceed performance targets to provide excellent customer service. A pleasure to work with and helped to make my job easier to do.
Credentials
-
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftNov, 2022- Nov, 2024 -
Endpoint Management and Security
ManageEngineJul, 2022- Nov, 2024 -
Microsoft Certified Azure Fundamentals
MicrosoftFeb, 2022- Nov, 2024 -
Bitdefender Certified MSP Specialist
BitdefenderApr, 2021- Nov, 2024 -
Bitdefender Certified Technical Specialist - Bitdefender Business Solutions Portfolio
BitdefenderApr, 2021- Nov, 2024 -
Bitdefender Certified Technical Specialist - Consumer Line
BitdefenderApr, 2021- Nov, 2024 -
Microsoft 365 Certified Fundamentals
MicrosoftApr, 2021- Nov, 2024 -
Cloud Tech Associate - Backup
AcronisMar, 2021- Nov, 2024 -
Cloud Tech Associate - Disaster Recovery
AcronisMar, 2021- Nov, 2024 -
Cloud Tech Associate - Files and Notary
AcronisMar, 2021- Nov, 2024 -
Cloud Tech Associate - Protect
AcronisMar, 2021- Nov, 2024 -
Cloud Tech Foundation Certified
AcronisMar, 2021- Nov, 2024 -
Vmware vSphere Fundamentals
VMwareAug, 2020- Nov, 2024 -
MS: Windows 7, Configuring
MicrosoftDec, 2015- Nov, 2024 -
MTA: Security Fundamentals
MicrosoftNov, 2014- Nov, 2024 -
MCP: Microsoft Certified Professional
MicrosoftSep, 2014- Nov, 2024 -
MTA: Windows Server Administration Fundamentals
MicrosoftAug, 2014- Nov, 2024 -
Certified Wireless Technology Specialist
CWNPAug, 2012- Nov, 2024 -
ITILv3 Foundation in Service Management
EXINAug, 2011- Nov, 2024 -
Apple Certified Support Professional 10.6
AppleAug, 2010- Nov, 2024 -
MCTS: Windows 7 Configuration
MicrosoftAug, 2010- Nov, 2024 -
MCITP: Consumer Support Technician
MicrosoftAug, 2009- Nov, 2024 -
MCITP: Enterprise Support Professional
MicrosoftAug, 2009- Nov, 2024 -
APS: Commercial Desktops, Workstations, and Notebooks
HPMay, 2009- Nov, 2024 -
MCTS: Windows Vista Configuration
MicrosoftAug, 2008- Nov, 2024 -
Comptia Security+
CompTIAAug, 2007- Nov, 2024 -
Comptia Server+
CompTIAAug, 2005- Nov, 2024 -
Comptia A+
CompTIAAug, 2004- Nov, 2024 -
Comptia Network+
CompTIAAug, 2004- Nov, 2024 -
NVQ: Using IT Level 2
OCRJun, 2001- Nov, 2024 -
Electronics Servicing 224
City & GuildsAug, 1996- Nov, 2024
Experience
-
Kingston Technologies Group
-
United Kingdom
-
Information Technology & Services
-
1 - 100 Employee
-
Technical Services Manager
-
Aug 2022 - Present
To lead and support internal and external systems to ensure optimal performance and ultimate client satisfaction.Oversee the day-to-day operations and activities of the technical services department.Lead a team of technical staff to create strategic plans to deliver services.Responsible for overseeing security and maintenance, developing and implementing effective performance management policies, and training new technical staff.Keeing abreast of developments in all technological sectors.
-
-
-
Quickline Communications Limited
-
United Kingdom
-
Telecommunications
-
100 - 200 Employee
-
2nd Line Systems Engineer
-
Feb 2022 - Aug 2022
2nd Line IT Service Desk Support Microsoft Server specification and planning Microsoft Server Installation and build Microsoft Server Maintenance and patchingSharePoint configuration and supportGroup Policy planning and implementationSystems diagnosis and troubleshootingVMware ESXi configuration and supportLinux server configuration and supportManage Engine configuration and supportLANsweeper configuration and supportSophos configuration and supportVEEAM configuration and supportChange Management documentationIT Project design and implementation (Small to Medium scale)
-
-
-
Kingspan Insulation
-
Wholesale Building Materials
-
500 - 600 Employee
-
Information Systems Technician
-
Dec 2021 - Jan 2022
Ensure a high level of PC and desktop support.Fault-finding and maintaining all forms of desktop hardware and software.Accurately Log calls.Monitor, update and escalate calls.Perform daily, weekly and monthly IT Services checks as required by the role.Document system changes, updates and modifications.Ensure that all systems and processes adhere to internal IT policies and record anomalies. Ensure a high level of PC and desktop support.Fault-finding and maintaining all forms of desktop hardware and software.Accurately Log calls.Monitor, update and escalate calls.Perform daily, weekly and monthly IT Services checks as required by the role.Document system changes, updates and modifications.Ensure that all systems and processes adhere to internal IT policies and record anomalies.
-
-
-
Cranswick Country Foods PLC
-
United Kingdom
-
Food and Beverage Manufacturing
-
700 & Above Employee
-
IT Technician
-
Jul 2021 - Dec 2021
Ensure the efficient and effective running of the software, hardware, network infrastructure and telecommunications on site. Work to all given deadlines and ensure all tasks are completed professionally and on time. Proactively manage the potential IT issues on site. Maintain the current operating systems and interfaces on site and ensure all are kept up to date. Provide on call assistance to site when required on emergency IT matters. Work alongside and in conjunction with site requirements on both a day to day and project led basis. Partake in initiatives and projects as and when requested. Guide internal customers through any IT issues and to proactively look to enhance the current site systems / procedures / working practices. Offer IT support to other sites as and when required. Ensure all endpoints are fully updated and protected. Maintain a clean and risk-free working environment. Ensure all calls and requests are logged via the helpdesk system
-
-
-
Giacom
-
United Kingdom
-
IT Services and IT Consulting
-
100 - 200 Employee
-
1st Line Service Desk Analyst
-
Mar 2021 - Jul 2021
Provide 1st Line technical advice, guidance and issue resolution to internal and external customers.Analyse and take ownership of incoming support tickets.Ensuring problems are resolved within stated SLA's. Provide 1st Line technical advice, guidance and issue resolution to internal and external customers.Analyse and take ownership of incoming support tickets.Ensuring problems are resolved within stated SLA's.
-
-
-
Agilico
-
United Kingdom
-
IT Services and IT Consulting
-
100 - 200 Employee
-
IT Technician / Solutions Consultant
-
Jun 2015 - Mar 2021
Responsible for machine network installations and print management software solutions.Attend customer sites or remotely carry out installations.Provide customer facing onsite IT Support.Provide telephone helpline IT Support.Provide training for customers on supplied hardware and software.Papercut configuration and support. Responsible for machine network installations and print management software solutions.Attend customer sites or remotely carry out installations.Provide customer facing onsite IT Support.Provide telephone helpline IT Support.Provide training for customers on supplied hardware and software.Papercut configuration and support.
-
-
-
-
IT Support Technician
-
Jan 2015 - May 2015
Responsible for machine network installations and any associated software packages.Provide 1st line IT Support.Provide 1st line Onsite IT Support.Provide support for general technical machine issues. Responsible for machine network installations and any associated software packages.Provide 1st line IT Support.Provide 1st line Onsite IT Support.Provide support for general technical machine issues.
-
-
-
Apogee Corporation
-
United Kingdom
-
IT Services and IT Consulting
-
500 - 600 Employee
-
Service Support Technician
-
Feb 2012 - Dec 2014
Provide network support for multifunctional device installations.Provide support for customer desktops and servers during installations of multifunctional devices and associated utilities.Service and repair of multifunctional products. Provide network support for multifunctional device installations.Provide support for customer desktops and servers during installations of multifunctional devices and associated utilities.Service and repair of multifunctional products.
-
-
-
-
Service / Network Engineer
-
Sep 2007 - Feb 2012
Provide support for Windows and Apple desktop systems.Provide support for Microsoft Applications.Provide support for TCP/IP connectivity.Provide support for multifunctional network products.Provide support for Fiery print server products Provide support for Windows and Apple desktop systems.Provide support for Microsoft Applications.Provide support for TCP/IP connectivity.Provide support for multifunctional network products.Provide support for Fiery print server products
-
-
-
Gemtec Limited
-
United Kingdom
-
Retail Office Equipment
-
1 - 100 Employee
-
Printer Support Technician
-
Aug 2004 - Aug 2007
Support for network printer and scanner installations. Support for network printer and scanner installations.
-
-
-
KRL Group
-
United Kingdom
-
Retail Office Equipment
-
1 - 100 Employee
-
Printer Technician
-
Jul 1988 - Jul 2004
Service and repair of reprographic equipment Service and repair of reprographic equipment
-
-
Education
-
1984 - 1987
Andrew Marvell High School
Electrical, Electronics and Communications Engineering
Community
