Experience

Harmonic Limited

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Head Of Business Design

  • Mar 2022 - Present

• Head of Business Design (Interim)

  • Feb 2022 - Mar 2022

• Principal Consultant

  • Jun 2021 - Mar 2022

• Proposition Consultant (contract)

  • Feb 2021 - Jun 2021



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Manager Product Strategy

  • Jun 2018 - Dec 2020

  Ownership and accountability for the development of medium to long term (5 years plus) strategies for Investments, Protection and General Insurance Propositions that meet customer needs and target outcomes along with the identification of new target markets and propositions and implementation strategies. Leadership of solution definition to help penetrate markets further and meet target outcomes.Ownership of Market and Member Research activity for strategy development and wider education. Accountability and responsibility for the oversight and governance of 3rd party distribution partners for Protection and Investment Propositions including contractual obligation tracking and negotiation of commercial terms as well as maintaining and developing the relationships. Ownership of planning and forecasting activity for Investments, Protection and Insurance Propositions and building of forecast sales and distribution activity plans across all engagement channels working in collaboration with Finance and Distribution to create performance plans that are stretching but achievable. Ongoing monitoring of performance against plans and highlighting of trends or issues where this is not aligned at a propositional or channel level with supporting insight to aid discussions and determine actions to be takenOwnership of Data, Reporting and MI production to support data driven decision making and provide fact based insight including reporting to Executive Board Level. Responsibility for managing departmental budgets and operational (non-people) spend activity to ensure spend aligns to budget (c£2m) forecasts and is not overspent as well as identification and capture of potential saving opportunities

• Enterprise Business Architect

  • Aug 2015 - Jun 2018

  Facilitation of Strategy development and provision of Operational Strategic Responses to Business Strategies and Architectural Significant Questions that include the development of Current State Assessments, Target Operating Models, Roadmaps, Transition States, Capability Assessments and Investment spend requirements through a number of lenses. Oversight and Influence of Business Design and Programme / Project Support to ensure strategic direction is clear, understood and delivery is aligned (or with relevant approval, deviates). Leadership of Business Solution Architects and Analysts so architectural deliverables meet or exceeds stakeholder expectations Strategic support and oversight of delivery across multiple Business Domains – #WeareChange (development of Agile change methodology and associated organisational design), Member Propositions, Marketing and Engagement, Procurement, Legal and Secretariat, Relationships and Distribution, Data and Analytics and Automation and Efficiency. Review, Assessment and Approval of Programme and Project Solution Architecture deliverables as part of Architecture Governance and standing member Architectural Review Governance Board.

• Programme Architect

  • Oct 2014 - Aug 2015

  Oversight and assurance of Business and IT Architecture Solutions within the Information Management Portfolio to ensure that Programme and Project delivery is aligned (or gains an appropriate waiver) to Nationwide’s strategic direction. This includes agreeing Architecture deliverables (e.g. Architectural Overviews, Methods & Approach, Outline Solutions and High Level Operational Designs) for Programmes and Projects within and across the portfolio alongside managing resource demands and the representation of Architectural policies, patterns, principles and decisions within relevant governance bodies.Responsibility for performing task and career management for Business, IT and IM Solution Architects and the recruitment of both permanent and contract resource to support delivery



Diligenta - a subsidiary of Tata Consultancy Services

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Consultant

  • Oct 2012 - Oct 2014

  Provide Business Solution and Commercial / Contractual consultancy expertise to tenders for new business opportunities; determining how best to support and transition / improve client Operating Models through outsourcing of Business and IT Operational Services. This covers all elements of a business operation and opportunities - be it through (examples but not limited to) IT Platform rationalisation and data migration, offshoring of services, site consolidation, business process / operation simplification and or maximising utility model opportunities.....I also lead on Due Diligence activity and supporting tender responses including the preparation and production of bid response documents.

• Client Relationship Manager

  • Mar 2012 - Oct 2012

  Responsible for Relationship Management and Commercial / Contractual oversight of the Friends Life Contract following the £1.4bn outsource of Business and IT services. Co-ordination of Diligenta responses to any issues raised through oprations or client governance and commercial / contractual decision making to resolve issues when required.Responsible for managing a small team to support this management and oversight and to deliver an exceptional customer experience while maximising commercial value from the relationship and to maintain a collaborative partnership with Friends Life.Ensure internal business functions are aligned with the contract to maximise commercial leverage and to minimise risks.



Friends Life UK

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Business Architect

  • Sep 2010 - Mar 2012

  Responsibility for providing Architecture and Target Operating Model support for major programmes / activities that impacted company and group strategy. Owned and lead the scoping and solution design (including designing the Retained Operating Model for Friends Life) for the successful £1.4bn outsource of Friends Life's Business and IT Services (including relevant 3rd Party activity / contracts) to Diligenta.Designed functional Target Operating Models and route maps that aligned with Company Srategy. Supported coaching / development of Business Architects and Analysts and other project resources following the sale of AXA Life’s UK Life and Pensions business to Resolution.



AXA

• Italy
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Business Architect

  • Mar 2008 - Sep 2010

  Responsible for Business Architecture for Wealth Management Business Unit across multiple sites with an annual implementation budget of c£10-20m.Also responsibile for the recruitment and development of Business Analysts and the leading of the Business Analysis and Architecture function within the Business Unit.Have experience with multiple project methodologies and in supporting and leading varoius project types - operational (including outsourcing and separation/integration within aquisitions), propositional development, compliance and system migration projects.Experience of developing and articulating Target Operating Models.

• Senior Business Analyst

  • Oct 2002 - Mar 2008

  Provided Business Analytical Support and leadership of Business Analysis activity to various projects and programmes ranging from outsourcing to 3rd parties, proposition development, product and platform migration, cost reduction, legislative adherence or strategic positioning.Secondment to Business Architect to lead the Operations Workstream as part of AXAs internal response to the long term strategic direction for its Traditional (Legacy) Business Unit which included Shared Service and Non Operations functions in competition to 3 external leading outsourcers. Successfully received down selection to proceed through to the second phase of Due Diligence ahead of 2 of the competing leading outsourcers.Led the Operations Workstream as part of the feasibility study / concept analysis for the Traditional Business unit strategy and defined the operational scope of what could / should be included as scope within any potential outsource together with the relevant business case / rationale.Other projects supported included requirements and business solution definition / scoping / analysis for Product Migrations, New Product developments, Product Rationalisation, Cost Efficiency programmes, Offshoring opportunities, Retention projects and Legislative programmes.