Interim Chief Technology Officer

• Jan 2023 - Present

As Interim CTO, Andy is responsible for designing and implementing a multi-vendor cloud based fintech ecosystem to enable innovative lending activities across the UK and Europe, leveraging enterprise-grade SaaS platforms and sophisticated data integrations with specialist partners. As Interim CTO, Andy is responsible for designing and implementing a multi-vendor cloud based fintech ecosystem to enable innovative lending activities across the UK and Europe, leveraging enterprise-grade SaaS platforms and sophisticated data integrations with specialist partners.

Founder & Executive Director

• Mar 2019 - Present

Andy Smith has over 30 years’ international marketing, operations, technology and transformation expertise helping B2B and B2B2C businesses achieve business agility by embedding transformational change which delivers repeatable value to customers, thereby maximising retention which drives profitable revenue growth for shareholders. With a track record of delivering successful business transformation programmes, he is able to use his expertise on an interim or consultancy basis to help medium to large sized businesses and Private Equity portfolios across a broad range of industry sectors tackle the paradigm challenges they are facing. Show less

Non Executive Director

• Apr 2023 - Present

Wessex Community Bank are a regional not-for-profit cooperative bank based in Portsmouth, exclusively serving people who live, work or study in Hampshire & IOW, West Sussex, East Dorset & West Surrey. We don't have investors or shareholders. We are owned by our members, people who save and borrow with us. Our profits (called surpluses) are returned to members in the form of dividends, low-rate loans, community grants and investments in member-driven services. Our mission is to be a community-focused regional bank. We exist to help our members meet their financial goals and reach their financial potential, whichever life journey they are on. We exist to educate, encourage and fulfil our members’ expectations because our members make community banking happen. Show less

Senior Associate

• Mar 2023 - Present

Acend are Product and Agile consulting experts. Our vision is to radically transform the way in which organisations think and work. Our mission is to achieve this through Better Thinking, Better Products and Better Teams leading to Better Results. We want to help people and organisations do the most interesting and rewarding work they will ever do. Acend are Product and Agile consulting experts. Our vision is to radically transform the way in which organisations think and work. Our mission is to achieve this through Better Thinking, Better Products and Better Teams leading to Better Results. We want to help people and organisations do the most interesting and rewarding work they will ever do.

Director

• Sep 2020 - Present

GPMIP provides M&A integration/carve-out, post-close transformation, training and internal capability services across the globe to companies expanding locally and internationally. We are specialists with a full-service presence in the Americas, Europe, Asia Pacific, Middle East, and Australian regions. We are comprised of local teams in markets we service and work together under one organization to deliver M&A integration programs to the highest global standard. When clients engage us locally, they have at their disposal the knowledge and capacity of GPMIP as a whole. Show less

Interim Chief Technology Officer

• Sep 2021 - Sep 2022

* ExCo Member responsible for Technology, Business Transformation and Testing teams * Reinforcing legacy application, infosec/cyber infrastructure and data environment * Planning & implementing new cloud-native application ecosystem * Extensive identification and procurement of 3rd party industry-leading platforms and integrating into coherent end-to-end system supporting business ambitions * Introduction and rollout of scaled agile framework to enable business engagement, agility and rapid deployment. Show less

Independent Non Executive Director

• Jan 2021 - Dec 2021

Consultant

• Jul 2019 - Feb 2020

* ExCo Advisory * Operational Process Improvement * Technology Architecture Re-Design * New Product Introduction * Geographic Expansion * ExCo Advisory * Operational Process Improvement * Technology Architecture Re-Design * New Product Introduction * Geographic Expansion

Chief Operating Officer, Europe

• Jun 2018 - Feb 2019

Assurant Inc. acquired TWG Europe (TWGE) in May 2018 to add TWGE products to their existing mobile phone and gadget insurance products and services across Europe. After the acquisition, I was appointed to the role of COO of Assurant Europe to oversee and manage the post-merger integration and ensure a smooth transition during this period of change. I was responsible for all customer-facing operational teams in Europe of more than 1,200 associates covering policy inception & administration, claims management, refunds and cancellations, fraud prevention, call centres, customer service and complaints. • Chair of the Customer Experience Forum reporting into the UK and EU Boards for Assurant Europe, responsible for ensuring that all aspects of the customer journey are being closely monitored for improvement opportunities to meet customer experience and management objectives. • Lead customer journey initiatives to deliver improvements to the customer experience, improve customer satisfaction scores and reduce costs. • Delivered the integration project for the European Region realising significant in-year savings and creating shared service back-office functions. • Successfully managed the overall project to re-platform the technology solution for the largest Auto client in Europe. • Responsible for the Brexit implementation project to ensure continuity of new policy sales in the EU. • Managing operational controls under the PRA’s SMCR 24 and with prescribed responsibilities for the performance of operational outsourcers. Show less

Chief Operating Officer, Europe

• Oct 2017 - May 2018

The Warranty Group (TWGE) was a leading Private Equity-owned provider of speciality insurance products such as extended warranties, service plans and GAP motor insurance policies across Europe and internationally. I acted as TWGE’s integration executive sponsor for the announced acquisition by Assurant, ensuring all pre-close workstreams were completed on time. I was responsible for all operational and technology teams (onshore and offshore) for Europe delivering innovative solutions through new technology & business change. • Successfully restructured and managed the implementation of the GDPR project for TWGE ensuring green audit reports from both internal and external audit reviews before May 2018. • Re-focused troubled IT project to move legacy Auto application environment to cloud-based Salesforce application, engaging all non-IT support functions, successfully launching to existing clients across all touch points and managing sunset plan for legacy. • Managed a significant IBM legacy platform upgrade in less than 2 months to stabilise customer-facing journey and application service delivery and to eliminate issues relating to BCP/DR recovery capabilities. • Enhanced Operational Governance environment and managed operational controls under FCA’s CF29 responsibilities. Show less

VP Operations, EMEA

• May 2014 - Oct 2017

First Data was one of the largest Private Equity-owned payment processing organisations in the world. I was responsible for credit and debit card acquiring payment processing operations across EMEA serving small, medium and corporate merchants. Managing more than 800 associates deploying POS terminals, e-commerce and mobile transaction services, billing, account and technical services and chargebacks. Supporting geographic and market share expansion, driving transformational change and the introduction of new innovative payment technologies and services. Show less

Chief Operating Officer, Europe

• Apr 2012 - Apr 2014

Responsible for new business conversion & activations, billing, collections, cash management, customer service and asset management across >$1Bn pan-European portfolio. Also leading the business change initiatives and portfolio consolidations and dispositions required to streamline the European operation. Responsible for new business conversion & activations, billing, collections, cash management, customer service and asset management across >$1Bn pan-European portfolio. Also leading the business change initiatives and portfolio consolidations and dispositions required to streamline the European operation.

Consultant

• May 2011 - Apr 2012

Global Change Leaders brings the experience and expertise of former GE Leaders to help companies successfully drive their strategic change initiatives. Global Change Leaders brings the experience and expertise of former GE Leaders to help companies successfully drive their strategic change initiatives.

European Business Transformation Director

• Jan 2009 - May 2011

Led the integration of commercial lending, leverage finance, inventory and invoice financing businesses to create GE Capital EMEA, a $46Bn portfolio with >5,500 employees and delivered a >$200MM stretch G&A saving (20% YOY) across 13 countries. Integrated 3 acquired financial services businesses in Germany, France and Italy (>800 employees) and led consolidation of smaller geographies into centralised regional hub realising cost savings of >$25MM.

Chief Operating Officer, Europe

• Dec 2007 - Jan 2009

Combined roles of COO, CIO and Sourcing & Quality Director, leading >1,000 employees for new business activation, billing, cash management, customer service, technology and indirect & direct sourcing for commercial lending, fleet management and inventory finance across Europe. Drove the creation of Centres Of Excellence for key operational processes and realised $5MM in productivity through Lean Six Sigma projects. Delivered stretch IT budget of c. $100MM and rolled out IT simplification strategy to deliver $20MM 3-year savings. Show less

European Business Integration Director

• Nov 2006 - Dec 2007

Brought together commercial lending and inventory finance businesses, creating a $22Bn portfolio organisation, whilst delivering stretch target of >$30MM SG&A savings. Simultaneously integrated two financial services business acquisitions in Germany.

European Operations & Lean Six Sigma Director

• Sep 2003 - Nov 2006

Responsible for new business activation, billing, cash management and customer service across $15Bn portfolio European commercial lending operation (>250 staff). Also led Lean Six Sigma organisation of 35 MBB and BB delivering 15% YOY productivity whilst transactional volumes increased 12%.

Master Black Belt

• 2001 - 2003

First European MBB to focus exclusively on Sales Force Effectiveness, driving the pipeline and opportunity conversion of the pan-European commercial lending sales force.

European Operations Director

• Oct 1997 - Jun 2001

Built and led the dedicated captive pan-European operational infrastructure for the Sun Microsystems Finance equipment leasing portfolio which grew from a standing start into a $500MM portfolio within 24 months.

European Marketing Director

• Oct 1995 - Oct 1997

Led pan-European marketing operations to develop key messages and education in target markets for the company’s enterprise-wide application monitoring and management solutions. Embraced the use of available technology such as the internet, enterprise-wide applications and host-based system to establish positioning. Culminated in significance increase in awareness and lead generation. Led pan-European marketing operations to develop key messages and education in target markets for the company’s enterprise-wide application monitoring and management solutions. Embraced the use of available technology such as the internet, enterprise-wide applications and host-based system to establish positioning. Culminated in significance increase in awareness and lead generation.

European Marketing Director

• Apr 1994 - Oct 1995

Tasked with enhancing the image and perception of Informix as a key database software technology supplier to the Times Top 2000 Organisations. This incorporated putting a number of key initiatives in place across the UK, Scandinavia, Belgium and The Netherlands, including communication and education campaigns to end users and market influencers, resulting in a 3-fold increase in awareness in target markets. Tasked with enhancing the image and perception of Informix as a key database software technology supplier to the Times Top 2000 Organisations. This incorporated putting a number of key initiatives in place across the UK, Scandinavia, Belgium and The Netherlands, including communication and education campaigns to end users and market influencers, resulting in a 3-fold increase in awareness in target markets.

Marketing Director

• Apr 1989 - Apr 1994

Owned key business strategy review and spearheaded the launch of various hardware and software products to key markets, including contract negotiation with global suppliers and relationship building with press and industry analysts. Following the merger of Siemens and Nixdorf, I was involved in restructuring and re-profiling the marketing organisation. Owned key business strategy review and spearheaded the launch of various hardware and software products to key markets, including contract negotiation with global suppliers and relationship building with press and industry analysts. Following the merger of Siemens and Nixdorf, I was involved in restructuring and re-profiling the marketing organisation.

Product Manager

• 1987 - 1989

Product Specialist

• Jan 1985 - Jan 1987

Programer/Analyst

• Oct 1982 - Jan 1985