Experience

iKey, LTD

• United States
• Computer Hardware
• 1 - 100 Employee

• National Account Manager / Inside Sales

  • Oct 2020 - Present

  Rugged Keyboards Rugged Keyboards



Henry Schein One

• United States
• Software Development
• 700 & Above Employee

• Sales Specialist

  • Dec 2018 - Jul 2020

  • Oversee sales, marketing, and business operations across various business channels by directing new business development initiatives, devising joint business plans, managing Lighthouse program, and patient communication management software. • Discover key growth opportunities, penetrate segmented consumer group and strengthen brand by supervising marketing plan development, and reviewing syndicated/consumer panel data and internal market research results. • Partner with customers to ensure needs are exceeded while identifying opportunities to engage new customer markets. Show less



AWL, Inc.

• United States
• Insurance
• 200 - 300 Employee

• Account Executive II

  • Mar 2013 - Dec 2018

  • Managed and maintained a pipeline of 500+ prospective clients from inquiry to closing while actively soliciting new business referrals and optimizing strategic business development efforts. • Dedicated to re-engaging with inactive customers or closed accounts to regain business and revive relationships. • Consistently performed as a top Account Executive resulting in exceeding monthly sales department quotas. • Ensured company products and services aligned with customer needs while cultivating customer engagement to establish long-term success and relationship. • Maintained industry knowledge through research and documentation of competitive offerings and services while identifying best practices. • Compiled all customer records, information, and interactions into a centralized location utilizing SalesForce. • Generated outbound calls to drive new business while following up on customer needs in an efficient and timely manner. • Developed and maintained customer relationships within respective market territory to solidify leads and close sales. • Maintained strong communication with management team to provide recommendations regarding system and software improvements. • Collaborated with cross-functional teams to generate revenue by developing promotional packages aligned to specific customer needs within a stringent budget. Show less



Ignite

• Austin, Texas, United States

• Marketing and Sales Manager

  • 2010 - 2013

  • Led marketing and sales objectives to impact customer base growth and ensured optimal performance through strategic planning while developing and implementing field sales action plans. • Strategically implemented marketing initiatives by researching and identifying market trends and needs to appropriately engage and retain customers. • Optimized profitability by capitalizing on market opportunities and customer shopping trends resulting in increased sales. • Led marketing and sales objectives to impact customer base growth and ensured optimal performance through strategic planning while developing and implementing field sales action plans. • Strategically implemented marketing initiatives by researching and identifying market trends and needs to appropriately engage and retain customers. • Optimized profitability by capitalizing on market opportunities and customer shopping trends resulting in increased sales.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• TSA Technical Agent

  • 2007 - 2010

  • Provided customers with technical support for network, hardware, and other software issue while supporting high call volumes and ensuring customer satisfaction. • Maintained FBI background clearance during tenure. • Provided customers with technical support for network, hardware, and other software issue while supporting high call volumes and ensuring customer satisfaction. • Maintained FBI background clearance during tenure.



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Machine Technician

  • 2005 - 2007

  • Managed daily testing to ensure machine functionality and maintenance. • Regularly loaded and maintained machine software by troubleshooting issues and performing repairs as needed utilizing technological tools such as Smart and Simax. • Consistently communicated with management team to reach maximum capacity of job duties. • Managed daily testing to ensure machine functionality and maintenance. • Regularly loaded and maintained machine software by troubleshooting issues and performing repairs as needed utilizing technological tools such as Smart and Simax. • Consistently communicated with management team to reach maximum capacity of job duties.



Tellabs

• United States
• Information Technology & Services
• 700 & Above Employee

• Lead Process Technician

  • 1994 - 2004

  • Managed a team of 5 direct reports within the Process Engineering Department to optimize processes and quality assurance. • Prepared documents for execution of ISO audits while providing process support and guidelines to exceed facility’s production line expectations. • Implemented process improvement initiatives and recommendations to lead engineers. • Evaluated latest machine technologies for process improvements and expense tracking. • Facilitated personnel developmental opportunities such as training and meetings for all new processes and standards. Show less