Andy Pyne
Independent Consultant / IT Manager / IT Service Manager / IT Service Architect at ARP Services Professional Ltd- Claim this Profile
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Bio
Martyn Ditchburn
I have had the pleasure of working with Andy as part of a major technology transition (M&A) project to align and combine two large organisations. This was a complex and demanding project, but Andy rose to the challenge and delivered to a high standard. He worked closely with the project team and business customers to ensure that changes were well coordinated and understood. He also developed high-quality, clear documentation, which was essential for the success of the project. Andy was also a key member of our Change team responsible for establishing and managing a digital workspace on our company intranet. This workspace is designed to drive collaboration and enhance self-serve IT support capability. Andy has done an excellent job of developing and implementing this workspace, and it has been a valuable tool for our employees. Andy is a talented and dedicated EUX professional with a wealth of relevant experience and skills in the EUX space. Andy has a deep understanding of the challenges and opportunities that come with supporting and managing end-user focused business outcomes. He is also an excellent communicator with an aptitude for building relationships with both technical and non-technical stakeholders. In addition to his technical skills, Andy is also a strong leader and team player. He is always willing to help others, and he is always looking for ways to improve the EUX experience for our employees. I have no doubt that Andy would be an asset any company he joins.
Peter H.
It has been a real pleasure to work with Andy. He is an excellent communicator, collaborating effectively with stakeholders across the organisation. He is adept in managing customer expectations and ensuring that our customers receive a high-quality service. Overall, I highly recommend Andy for any Service Delivery Manager position. His expertise, dedication, and leadership qualities make him an asset to the organisation. I am confident that he will excel in any role that he undertakes.
Martyn Ditchburn
I have had the pleasure of working with Andy as part of a major technology transition (M&A) project to align and combine two large organisations. This was a complex and demanding project, but Andy rose to the challenge and delivered to a high standard. He worked closely with the project team and business customers to ensure that changes were well coordinated and understood. He also developed high-quality, clear documentation, which was essential for the success of the project. Andy was also a key member of our Change team responsible for establishing and managing a digital workspace on our company intranet. This workspace is designed to drive collaboration and enhance self-serve IT support capability. Andy has done an excellent job of developing and implementing this workspace, and it has been a valuable tool for our employees. Andy is a talented and dedicated EUX professional with a wealth of relevant experience and skills in the EUX space. Andy has a deep understanding of the challenges and opportunities that come with supporting and managing end-user focused business outcomes. He is also an excellent communicator with an aptitude for building relationships with both technical and non-technical stakeholders. In addition to his technical skills, Andy is also a strong leader and team player. He is always willing to help others, and he is always looking for ways to improve the EUX experience for our employees. I have no doubt that Andy would be an asset any company he joins.
Peter H.
It has been a real pleasure to work with Andy. He is an excellent communicator, collaborating effectively with stakeholders across the organisation. He is adept in managing customer expectations and ensuring that our customers receive a high-quality service. Overall, I highly recommend Andy for any Service Delivery Manager position. His expertise, dedication, and leadership qualities make him an asset to the organisation. I am confident that he will excel in any role that he undertakes.
Martyn Ditchburn
I have had the pleasure of working with Andy as part of a major technology transition (M&A) project to align and combine two large organisations. This was a complex and demanding project, but Andy rose to the challenge and delivered to a high standard. He worked closely with the project team and business customers to ensure that changes were well coordinated and understood. He also developed high-quality, clear documentation, which was essential for the success of the project. Andy was also a key member of our Change team responsible for establishing and managing a digital workspace on our company intranet. This workspace is designed to drive collaboration and enhance self-serve IT support capability. Andy has done an excellent job of developing and implementing this workspace, and it has been a valuable tool for our employees. Andy is a talented and dedicated EUX professional with a wealth of relevant experience and skills in the EUX space. Andy has a deep understanding of the challenges and opportunities that come with supporting and managing end-user focused business outcomes. He is also an excellent communicator with an aptitude for building relationships with both technical and non-technical stakeholders. In addition to his technical skills, Andy is also a strong leader and team player. He is always willing to help others, and he is always looking for ways to improve the EUX experience for our employees. I have no doubt that Andy would be an asset any company he joins.
Peter H.
It has been a real pleasure to work with Andy. He is an excellent communicator, collaborating effectively with stakeholders across the organisation. He is adept in managing customer expectations and ensuring that our customers receive a high-quality service. Overall, I highly recommend Andy for any Service Delivery Manager position. His expertise, dedication, and leadership qualities make him an asset to the organisation. I am confident that he will excel in any role that he undertakes.
Martyn Ditchburn
I have had the pleasure of working with Andy as part of a major technology transition (M&A) project to align and combine two large organisations. This was a complex and demanding project, but Andy rose to the challenge and delivered to a high standard. He worked closely with the project team and business customers to ensure that changes were well coordinated and understood. He also developed high-quality, clear documentation, which was essential for the success of the project. Andy was also a key member of our Change team responsible for establishing and managing a digital workspace on our company intranet. This workspace is designed to drive collaboration and enhance self-serve IT support capability. Andy has done an excellent job of developing and implementing this workspace, and it has been a valuable tool for our employees. Andy is a talented and dedicated EUX professional with a wealth of relevant experience and skills in the EUX space. Andy has a deep understanding of the challenges and opportunities that come with supporting and managing end-user focused business outcomes. He is also an excellent communicator with an aptitude for building relationships with both technical and non-technical stakeholders. In addition to his technical skills, Andy is also a strong leader and team player. He is always willing to help others, and he is always looking for ways to improve the EUX experience for our employees. I have no doubt that Andy would be an asset any company he joins.
Peter H.
It has been a real pleasure to work with Andy. He is an excellent communicator, collaborating effectively with stakeholders across the organisation. He is adept in managing customer expectations and ensuring that our customers receive a high-quality service. Overall, I highly recommend Andy for any Service Delivery Manager position. His expertise, dedication, and leadership qualities make him an asset to the organisation. I am confident that he will excel in any role that he undertakes.
Experience
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ARP Services Professional Ltd
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Independent Consultant / IT Manager / IT Service Manager / IT Service Architect
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Oct 2015 - Present
I established ARP Services Professional Ltd in 2015 to provide clients with IT leadership, technology transition, project and programme delivery, system consolidation and rationalisation, security hardening and cloud implementation. Since setting up my company, I have helped clients including Met Office, Informa/UBM, Monarch Aircraft Engineering and Nature’s Bounty Ltd. Notable projects include: - Met Office (Oct 2020 to Feb 2023): [Inside IR35 Role] Technical Lead / IT Service Manager - Informa/UBM (Jun 2018 to Dec 2019): Engaged as Technology Transition Specialist to coordinate multiple technology transitions and bridge the gap between IT and Technology teams, project team, business stakeholders and end users, with ownership for driving IT technology changes involved in office moves and migrating teams from AD and Office 365 to new version. Established a digital workspace on the company Intranet to drive collaboration and enhance self-serve IT support capabilities. Developed a well governed technology migration strategy and End User Experience (EUX) documentation / project materials. - Monarch Aircraft Engineering (Nov 2017 to Apr 2018): Engaged as Head of IT, I led the transition of all IT services to MAEL following collapse of Monarch Group in October 2017. This involved working with administrators, KPMG and 3rd party service providers to facilitate outsourcing of support previously provided in-house. I led the migration of local infrastructure to multiple cloud platforms including MS Azure plus implemented a Windows 10 Image Deployment process via Linux Servers and PXE Boot. - Nature’s Bounty Ltd (Oct 2015 to Sep 2017): As International IT Manager, I managed, support and facilitation of IT services to multiple international offices across EMEA, NZ and China regions. I enhanced team dynamics and customer focus, implemented ITIL KPIs / metrics to deliver reporting where none had previously existed and consolidated the Server and Data hardware footprint. Show less
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Met Office
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United Kingdom
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Environmental Services
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700 & Above Employee
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Technical Lead / Service Manager
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Oct 2020 - Feb 2023
Digital Workplace Technical Lead / IT Service Manager I was engaged to oversee and manage a technology team delivering a break fix service to the business which included ownership of supporting the Azure/AD and Microsoft 365 tenancies. I quickly established and implemented a new framework for managing and delivering support services, aligning support services to the ITIL framework, agreeing and implementing KPI’s, SLA’s and Service Dashboards I implemented several automation processes including the delivery of a number of complex PowerShell scripts to streamline support. I mentored the team I was responsible for, identifying areas of personal and professional growth and road-mapped out career progression for team members seeking direction and clarification in their career. I've been a part of several MIMT (Major Incident Management Team – business function to respond to major incidents) responses to address and mitigate technology impact to the business. This included very early on defining and coordinating response elements from a technology deliverable perspective to a potential ransomware exposure. I Defined ownership and control of core business technology services agreeing operating framework. In 2021 I was a finalist nominated as Outstanding Colleague of the year in annual Awards for Excellence Show less
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Spreadex
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United Kingdom
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Financial Services
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1 - 100 Employee
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Senior Infrastructure Analyst
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Dec 2014 - Oct 2015
The purpose of my role with SpreadEx was to manage technical operations including supplier relationships, technology selection and implementation, technical troubleshooting and change management. I was accountable for liaising with external clients, internal business teams and development function to provide support, and in addition, I planned DR processes, managed system alerts and thresholds in SCOM, managed patches and led end to end deployment of software using SCCM. Most notably, I scripted processes using PowerShell to manage SCOM and SCVMM, proposed new fit for purpose service desk solutions and developed Hyper-V service templates to facilitate rapid deployment of development environments. Show less
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Willmott Dixon
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United Kingdom
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Construction
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700 & Above Employee
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Group IT Manager
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Apr 2014 - Nov 2014
In my capacity as Group IT Manager, I reported to the CIO and managed a dynamic infrastructure team and group IT purchasing function as a key member of the senior leadership team. I was responsible for leading and mentoring a team of 8 direct reports and successfully led the implementation of best practice methodologies and strategic change to increase stability, security and performance. In addition, I led the end to end delivery of a SAN-to-SAN WAN replication project and introduced changes such as enterprise tools for domain management / software asset management, maintenance schedules, DR testing processes / schedules and decommissioning of Active Directory legacy domains and trusts. I also managed the rationalisation of Group Policy, consolidation / rationalisation of physical and virtual server estate and restructuring of AD, DNS and DHCP. Show less
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BrightHouse
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United Kingdom
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Retail
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400 - 500 Employee
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Team Leader / 3rd Line Support
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Feb 2009 - Apr 2014
I joined Brighthouse in 2009 where I was accountable for managing infrastructure across 2 data centres and 300 stores in the UK with ownership for leading the end to end implementation of a centralised backup solution. In addition, I led the end to end implementation of a disaster recovery solution encompassing cross-site data replication for business continuity and significantly improved security and performance of pre-existing infrastructure. I was also tasked with consolidating the entire estate to reduce business support costs and succeeded in leading my team to win ‘IT Team of the Year’ at the 2012 Retail Systems Awards. Show less
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Computacenter
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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3rd Line Infrastructure Support
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Dec 2008 - Feb 2009
Fixed Term Contract providing 3rd line support to clients Fixed Term Contract providing 3rd line support to clients
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UK Infrastructure Manager
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Aug 2005 - Oct 2008
Oversight of an infrastructure for multiple sites across the UK Oversight of an infrastructure for multiple sites across the UK
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Sir Robert McAlpine
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United Kingdom
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Construction
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700 & Above Employee
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3rd Line Team Leader
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2000 - 2005
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Education
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1993 - 1995
Luton 6th Form College
A-Levels [Business Studies, Computer Studies, English Language, Media]
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