Experience

BFCU

• Belgium

• SVP, Chief Information Officer

  • Jan 2023 - Present

• Vice President Digital Strategy

  • Nov 2020 - Jan 2023



HarborOne Bank

• United States
• Banking
• 200 - 300 Employee

• Business Solutions and Development Officer (Applications Development Group)

  • May 2014 - Nov 2020

  Gather and analyze requirements documents for the many conversions within HarborOne Bank. Develop reports/extracts for various departments, which are used for; analytics, operational, regulatory, and compliance. Worked with vendors to conduct; integrations, implementation, and upgrades on Mortgage, Consumer Lending, and Commercial Lending Systems. Served as an administrator for SharePoint, where I created; workflows, list, site pages, and custom forms. I also worked in administering rights to different sites as required. Serve as an administrator for the banks Core System (COCC Insight), administering; permissions, functionality, and leading the enhancements and upgrades. Review and coordinate the banks Change Management process, for IT related items. Show less



Fitchburg State University

• United States
• Higher Education
• 400 - 500 Employee

• Business Administration Advisory Board Member

  • Oct 2010 - Mar 2015

  Review current procedures and policies within the Undergraduate Business program, to see if they align with the Universities mission statement. Review current procedures and policies within the Undergraduate Business program, to see if they align with the Universities mission statement.



Bottomline Technologies

• United States
• Retail

• Sr. Integration Specialist

  • Apr 2014 - May 2014

  This position was the same as with Andera. It was acquired by Bottomline Technologies in April 2014. This position was the same as with Andera. It was acquired by Bottomline Technologies in April 2014.



Andera

• United Kingdom
• Entertainment Providers

• Sr. Integration Specialist

  • Jul 2013 - Apr 2014

  Created procedures for both Development and Quality Assurance teams to streamline project builds.Assisted as subject matter expert in Core Integrations with Project Managers, and Product Development, by providing insight into the different core configurations out there.Worked as a subject matter expert to implement the oFlows platform to become an online Loan Origination System (LOS) for Financial Institutions.Mapped, configured and implement core integrations to various Bank and Credit Union Systems, such as; Fisev, COCC, Jack Henry, Open Solutions and FIS. Show less

• Solutions Consultant

  • Jan 2013 - Jun 2013

  Gather and analyze loan requirements from customers to come up with solutions for a web based Loan Origination System (LOS).Work with project managers to identify any key gaps and build strategies to better serve the clients needs.Suggest Cross Selling tactics based on proven industry trends, and previous experience working with other Financial Institutions.Assist in the development of Quality Assurance (QA) techniques, and help departments build a repeatable process for current and future clients.Analyze loan origination guidelines, and turn them into actionable business logic rules, for online origination decisions. Show less



Navigant Credit Union

• United States
• Banking
• 100 - 200 Employee

• Business Reporting Analyst

  • Apr 2010 - Jan 2013

  Accurately managed data and provided timely and accurate reporting on a variety of production results, pipeline status, department statistics, unit and associate ranking and any other reporting and analysis deemed necessary by Navigant Credit Union. Generally utilized existing reporting formats but occasionally expected to create new formats using Crystal Reports and Microsoft Access. Acted as liaison and point of contact for vendor partners (Core System, Commercial Loan Origination and Market Research Systems) and insured accurate and timely reporting from them as well as insure that problems, issues, and situations are resolved with the established Service Level Agreements. Project Managed two separate Credit Union's mergers/acquisitions. I was tasked with scoping, building, and creating a repeatable process which seamlessly validated and transferred the data to NCU's internal core. Served as the Data Analyst for NCU's Core Conversion, where I built test cases, and ran large amounts of extracts to present to teams for data cleanup. Developed reporting standards for various departments, to include; Accounting, Commercial Lending, Data Processing, Sales, and Marketing. Show less



Digital Federal Credit Union

• United States
• Banking
• 700 & Above Employee

• Mortgage Operations Specialist (Interim)

  • Dec 2009 - Apr 2010

  Implemented the reporting process required Secondary Market, troubled/distressed loans, for the Home Affordable Modification Program (HAMP).Created a standard operating procedure (SOP) for the department to use regarding the correct reporting process.Reviewed each modification file, to make sure any discrepancies were caught before reporting to the US Treasury's portal.Consistently checked that the deadlines for both Trial Periods, and Permanent Modification payments are applied appropriately on uploaded report. Reviewed processes for any reporting or procedural gaps, and discussed with appropriate leaders regarding recommendations.Created reports on Fiserv-Mortgageserv with no prior reporting knowledge of system, to include scheduling and validating. Show less

• Market Research Analyst

  • Apr 2008 - Nov 2009

  Prepare ad-hoc reports to various departments, to include; Marketing, Accounting, Branch Services, and Consumer Loans.Work with vendors to coordinate data requirements and criteria to be used for mailing lists.Develop mailing lists for ongoing promotions based on market coordinators recommendations, and provide ROI reports after cut off period.Served as a liaison between the Marketing Department and 3rd party vendors on subject matters regarding technologies, and campaigns.Implemented and served as the sole administrator for the Raddon MCIF system, to include writing, extracting, importing, and monthly "House-holding" process of the system.Used extensive data mining techniques, and scenario analysis to come up with the best possible outcome on campaigns, ROI. Show less

• Collections Analyst

  • Aug 2006 - Apr 2008

  Manage an assigned portfolio of customer accounts by working aged accounts receivables while supporting the efforts of the Sales team and reducing undesired credit exposure.Keep customer accounts reconciled. Ensure non-applied credits and payments are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate.Interface with various groups within Finance as well as other departments, including Sales and Operations.Participate in month, quarter, and year-end closing process where warranted.Work on special projects as needed.Perform pre and post-sales analysis and credit risk evaluations on customers.Provide recommendations regarding credit approval decisions to establish lines of credit or increase/decrease/maintain customers existing credit lines.Prepare recommendations for write-off and adjustments as well as the issuance of credit memorandums.Prepare daily collection reports.Work with the Information Systems department on the implementation, integration and improvement of CRM software into the department. Show less

• Consumer Loan/Mortgage Originator

  • May 2005 - Aug 2006

  Support DFCU Success Sharing Growth Goals through participation in the Branch Services Sales Program.Processed new application via email or phone for new mortgage applications.Reviewed and analyzed ratios and all documents for eligibility of mortgage.Coordinated with inside and outside parties to have mortgage closed on time, and also to settle any questions or concerns that may come up.

• Information Center Specialist

  • Jan 2001 - Apr 2005

  Effectively handled customer inquiries for the information center.Accurately process all routine transactions and file maintenance using CustomerRelationship Management (CRM) software.Prepared detailed reports to Management on fraud training attended.Taken calls to be interpreted in Spanish within the department and other departments.Extensive knowledge of Company’s product and services.Participated in focus groups to improve employee and member quality.



United States Marine Corps Reserves

• Platoon Sergeant / Asst. Ops Chief / MCMAP Instructor

  • Jan 2000 - Apr 2008

  Managed teams to coordinate the construction and tear-down of a Regimental Combat Operations Center. Served as interpreter and translator for Officers and Non Commissioned Officers in support of Operation TCAT 02, which involved military personnel from Spain (Award Given). Knowledge of advanced Combat Operational Systems (C2PC). Worked to provide logistical support for an exercise in Norway (Battle Griffin) Worked with the 3rd Provisional Security Company in Djibouti, Africa. Supervised, implemented and followed through the Standard Operating Procedures (SOP) that was set forth by higher command to lower level guard force. Some of the various positions held while serving for the 3rd Provisional Security Company included; Quick Reaction Force Commander (QRF), Sergeant of the Guard (SOG), and Non-Commissioned Officer in Charge (NCOIC). Trained numerous classes to advance in several Marine Corps Martial Arts (MCMAP) belts. Show less