Experience

Calabrio, Inc.

• United States
• Software Development
• 400 - 500 Employee

• Partner Account Director

  • Mar 2023 - Present

  Primary focus and responsibility for the business partnerships between Calabrio Inc and our GSI & Named Strategic Partners. This role incorporates development of revenue-producing partnerships and pipeline associated with Calabrio integrations to Genesys Cloud and Amazon Connect across EMEA, and supporting colleagues to build similar partnerships in APAC & LATAM Primary focus and responsibility for the business partnerships between Calabrio Inc and our GSI & Named Strategic Partners. This role incorporates development of revenue-producing partnerships and pipeline associated with Calabrio integrations to Genesys Cloud and Amazon Connect across EMEA, and supporting colleagues to build similar partnerships in APAC & LATAM



NICE

• United States
• Software Development
• 700 & Above Employee

• Channel Manager GSI & Strategic Partners

  • Feb 2020 - Mar 2023

  Primary focus and responsibility for the business partnerships between NICE CXone and our GSI & Strategic Partners. The role includes full responsibility for the global sales target and quota across all agreed regions and geographies. In addition the managing of the day to day activities of joint sales enablement, engagement, lead registration, process development, measurement and execution

• Channel Manager CRM & ISV, EMEA

  • Jul 2019 - Feb 2020

  Responsible for establishing, running and execution of pipeline within the CRM partner vertical, focusing on all major CRM organisations across the EMEA region. Top International Sales Contributor 2019 achieving over 140% of annual cloud sales target

• District Sales Manager, UK&I & Nordics

  • Oct 2017 - Jun 2019

  Responsible for the development and growth of Cloud Contact Centre Sales for NICE inContact within the UK&I and Nordic regions. I was primarily focused on new name acquisitions operating in both a channel sales partners and direct sales model.During my time in this role I consistently exceeded sales targets. Notable sales successes include National Grid, Corona Energy, NGA UK, NHS Professionals, NEWS UK, Cadent Gas, AON UK and Nordax Bank.



Calabrio, Inc.

• United States
• Software Development
• 400 - 500 Employee

• Account Director, EMEA

  • Nov 2013 - Sep 2017

  Employed to develop and grow the sales and commercial relationship between Calabrio Inc, its Channel Partners, existing direct clients as well as the development of new business opportunities within the UK and EMEA region. I successfully worked with Calabrio channel partners, & directly with end users, achieving notable sales successes and exceeding sales targets across the EMEA region and verticals. Notable successes achieved included TNT, NFU Mutual, Close Bros and many others Employed to develop and grow the sales and commercial relationship between Calabrio Inc, its Channel Partners, existing direct clients as well as the development of new business opportunities within the UK and EMEA region. I successfully worked with Calabrio channel partners, & directly with end users, achieving notable sales successes and exceeding sales targets across the EMEA region and verticals. Notable successes achieved included TNT, NFU Mutual, Close Bros and many others



Verint

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Account Director

  • Feb 2007 - Oct 2013

  As a Senior Account Director, I was responsible and was successful in, achieving sales and services revenue targets for the development and growth of the sales and commercial relationship between Verint Systems UK Ltd and strategic clients in Europe, UK and Ireland. Successfully developed and managed sales to strategic clients across a number of market sectors including Santander, AXA, Bank of Ireland, Bradford & Bingley, Alliance & Leicester, Northern Trust, RWE Npower, United Utilities, Yorkshire Water Show less



Damovo

• Germany
• IT Services and IT Consulting
• 400 - 500 Employee

• Account Manager

  • Feb 2005 - Jan 2007

  Employed as a Senior Account Manager responsible for the development and growth of the sales and commercial relationship between Damovo UK Ltd and strategic existing clients in a geographic territory in the UK, as well as development of “Low Revenue” clients and new business opportunities into major sources of product and services revenue. During my time in this role I successfully developed and managed sales to a client list increasing combined product spend on my allocated accounts to in excess of £1.4 million product and services, achieving and exceeding all quarterly and annual sales targets. Notable successes were achieved in the following organisations; Aston University, Britannia Building Society, West Bromwich Building Society, The NEC Group, Resolution Plc (Formerly Britannic Assurance), Epson UK Ltd, Adidas UK, SGP Property Services Show less



Aspect Software

• United States
• Software Development
• 500 - 600 Employee

• Account Manager

  • 1997 - 2005

  Responsible for development and management of sales to Blue Chip client list including Centrica, Powergen, General Motors Europe, Zurich Financial Services and Capital One Successfully utilised Sales Account planning methodology’s to achieve sales targets. Market Knowledge – Successfully presented business benefits of technology solutions to Senior and Executive Management utilising knowledge of the client’s organisation, their business challenges and how the solutions can deliver not only significant business benefit but also a demonstrable return on investment. Show less



Группа компаний ICL

• IT Services and IT Consulting
• 100 - 200 Employee

• Systems Service Manager

  • 1987 - 1997

  Responsible for regional Management of a team of engineers and support engineers maintaining and supporting ICL technology solutions from desktop through to mainframe solutions deployed across a variety of client locations within the UK. Role had responsibility for cost management, both staff and parts as well as ensuring high levels of client satisfaction were maintained through the delivery and support process Responsible for regional Management of a team of engineers and support engineers maintaining and supporting ICL technology solutions from desktop through to mainframe solutions deployed across a variety of client locations within the UK. Role had responsibility for cost management, both staff and parts as well as ensuring high levels of client satisfaction were maintained through the delivery and support process