Experience

QFM Group

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Area Manager

  • Oct 2022 - Present

  • Head up and oversee the management of 10 sites across the region, reporting directly to the Operations Manager. • Manage daily operations across the sites and direct a team consisting of 10 site managers and over 100 team members. • Set targets to achieve sales growth and transactional growth through new strategies. • Successfully planned and opened two new Dunkin’s in Chesterfield and Hull delivering strong operational result. • Accountable for all P&L and expense management across the region. Show less



Penny Petroleum

• Area Manager

  • Jan 2020 - Oct 2022

  Notable Accomplishments: • Head up and oversee the management of 20 sites across the region, reporting directly to the Operations Manager. • Manage daily operations across the sites and direct a team consisting of 20 site managers and over 200 team members. • Set targets to achieve sales growth across the business and provide training and motivation for staff to successfully attain these. • Implement new policies and procedures, delivering a comprehensive training programme for Store Managers across the region. • Accountable for all P&L and expense management across the region. Key Achievements • Successfully delivering a current retail budget sales growth of 13.7% totalling £1.2m. • Achieved a reduction of wage costs by £90k vs budget. • Reduced the consumable cost spend by £21k over all 63 sites though implementing a better planning and ordering system. • Successfully trained and developed multiple store management candidates across the region. • Fuel volumes currently operate at 2.5 million litres within my region. • Attained excellent retention rates for staff, which has led to the running of a strong experienced team. Show less



Farmhouse Inn's, Greene King

• South Yorkshire

• General Manager

  • Sep 2018 - Jan 2020

  Notable Accomplishments: • Worked within a flagship enterprise due to size and volume of the business. • Directed and oversaw a team of 60 staff to ensure daily operations and procedures aligned with the vision of the company. • Forged links with the local community, delivering a high standard of customer service within a busy site. • Focused on training and developing a high achieving team, to meet set targets. • Promoted the goals of the business with staff, while optimising and improving the bottom line of the company. • Accountable for all on-site P&L with a £2.1m turnover. • Directly responsible for the recruitment, development, and management of all staff. • Drove sales to ensure that there is sustained LFL growth and budgets were exceeded to ensure sure full conversion on the P&L. • Ensured all financial KPI’s and guest measures were consistently delivered. • Succession planning for all staff and installing a people focus ethic throughout. Key Achievements • Site delivered LFL growth whist seeing a labour saving of 0.2%. • Actively participated in on going customer service programmes to build sales and rapport in the community. • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Show less



Fine Country Inns (3 Houses)

• Wakefield, England, United Kingdom

• Professional Freelancer

  • Apr 2018 - Aug 2018

  Notable Accomplishments: • Undertook freelancing work where I assisted with various projects to help aid the growth of the business. • Redesigned menus and looked at drink offer to increase customer footfall. • Implemented smarter scheduling to improve efficiencies across the inn. Key Achievements • Designed and implemented core menu changes, which have increased transaction growth by 3% and driven additional spend. • Strategically developed effective marketing plans to increase sales and profits while managing costs. Show less



Moto Hospitality

• United Kingdom
• Hospitality
• 700 & Above Employee

• Area General Manager

  • Nov 2014 - Apr 2018

  Notable Accomplishments: • Successfully managed a portfolio of 13 accounts totalling £20m in sales. • Responsible for the financial success and day-to-day operations of the sites within my area. • Motivated staff to meet their targets and helped them to achieve their goals, and boost productivity. • Identified areas for development and improvement within my area and implemented action plans that led to change. • Drafted the budget for 13 different departments and monitored expenditures. Key Achievements • Exceeded the sales goal by at least 10% for 8 quarters in a row. • Successfully achieved the highest employee retention rate within the region. • Achieved LFL growth for two successive years by conducting on going reviews of all programme financial systems. • Developed metrics and measured success to further penetrate the marketplace. • Analysed key aspects of the business to evaluate the factors driving results and summarised results into presentations. Show less



Casual Dining Group

• United Kingdom
• Restaurants
• 300 - 400 Employee

• Area Coach / General Manager

  • Aug 2007 - Nov 2014

  Notable Accomplishments: • Accountable for a P&L account of £1.5m annual net turnover and a region consisting of 6 restaurants. • Led a team of staff with a clear vision and goals, constantly seeking opportunities to grow sales in the local area. • Created succession plans for staff and ensured training and development opportunities were provided for the team. • Financially responsible, considering every line of the profit and loss account to make strong commercial decisions. Key Achievements • Awarded site of the year in 2011 and 2012. • Achieved the highest NPS in the company with 79.2% YTD score. • Sat on the Brand Board to drive the band forward and played an integral part in moulding the new look of Bella Italia. • Successfully implemented and oversaw the operation of rolling refurbishments and new openings during the expansion plan. Show less



The Restaurant Group plc

• United Kingdom
• Hospitality
• 500 - 600 Employee

• General Manager

  • Sep 2003 - Jul 2007

  Identified investment opportunities, threats and challenges to accurately forecast the company budget. Recruited and hired sales team of 25 employees. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Developed, implemented and managed business plans to promote profitable food and beverage sales. Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity. Created fun team building activities to engage staff in upselling to meet revenue targets. Carefully interviewed, selected, trained and supervised staff. Show less



Corporate Express Ltd

• Field based

• Sales Executive

  • Jun 2002 - Aug 2003



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Cross Trained team member

  • Jun 2001 - Sep 2002



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• 5* Crew member

  • Mar 2000 - Jun 2001