Andy Mattfield
MSP Engineer II at Netrix IT- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Liongard Administrator Certification Assessment
LiongardMar, 2023- Sep, 2024 -
Extron Control Specialist
ExtronDec, 2020- Sep, 2024 -
Extron AV Associate
ExtronSep, 2020- Sep, 2024 -
Savant Certified Programmer
Savant SystemsSep, 2017- Sep, 2024 -
Automation Programmer
Control4May, 2016- Sep, 2024 -
Control4 Certified Programmer
Control4May, 2016- Sep, 2024 -
ISF Certified
imaging science solutionsMar, 2010- Sep, 2024
Experience
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Netrix IT
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United States
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Information Technology & Services
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1 - 100 Employee
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MSP Engineer II
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Nov 2022 - Present
MSP Engineer II supporting clients’ unique needs. -Azure AD management -SSO/SAML Integration -On-Site support -Intune Autopilot configuration and deployment -Network Setup and Support MSP Engineer II supporting clients’ unique needs. -Azure AD management -SSO/SAML Integration -On-Site support -Intune Autopilot configuration and deployment -Network Setup and Support
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Jack Link's Protein Snacks
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United States
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Manufacturing
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700 & Above Employee
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Support Technician II
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Mar 2020 - Nov 2022
As a Support Technician 2 at Jack Link's I currently do the following on a daily basis: -Team Engagement and Training -Knowledge Base development and management -Microsoft Endpoint Management configuration -iOS/MacOS Management using Intune -Intune iOS Kiosk development -Help Desk Support -Executive Support -Cisco Webex Administration -Microsoft Exchange Administration -Mimecast message tracking -New User configuration and setup -Printer support As a Support Technician 2 at Jack Link's I currently do the following on a daily basis: -Team Engagement and Training -Knowledge Base development and management -Microsoft Endpoint Management configuration -iOS/MacOS Management using Intune -Intune iOS Kiosk development -Help Desk Support -Executive Support -Cisco Webex Administration -Microsoft Exchange Administration -Mimecast message tracking -New User configuration and setup -Printer support
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Secret Weapon
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Mar 2014 - Mar 2020
In the moment tech support, as well as programming of home automation systems including:Control 4URC Complete ControlURC Total ControlPro Control
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PC Double Agent
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May 2008 - Mar 2014
As a PC Double Agent I assist clients with their technological needs. I work regularly with OSX, iOS, and Windows operating systems. For Windows based operating systems I am very familiar with Windows XP, Vista, 7, and 8. I work regularly to repair issues with these operating systems as well as to network them together to share files. For Macintosh based operating systems I am very familiar with 10.4-current 10.8 as well as iOS operating systems. I often integrate OSX with the current iOS to allow clients to receive the benefits of using current technology. I also have experience networking printers as well as using AirPrint and Google Cloud Print. In addition to doing the PC Double Agent role with Geek Squad, I also train new Agents and work with stores to train associates. This helps to make sure the budget is being met and client disappointments are avoided. Every day is a technology challenge and as a PC Double Agent I am charged with alleviating my clients technological headaches.- 5 years experience with Home Theater installation- 5 years experience with Computer Repair including Apple and PC.- Home networking setup and maintenance - Great client satisfaction record- ISF Certified to calibrate televisions- Consistently among Top Performers- Consistently requested to resolve difficult situations to assure our clients needs are met- Member of FSMM 22 Geek Squad On-Going Leadership Development (GOLD) team- Have prepared team meetings, goal updates, and client satisfaction data sheets Show less
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Best Buy
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Retail
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700 & Above Employee
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Rep 1
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Dec 2007 - May 2008
Helped customers complete their purchases at Best Buy. Helped customers complete their purchases at Best Buy.
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Car Quest
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United States
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Retail
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Delivery and Inventory Assessment
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Mar 2005 - Dec 2006
I delivered parts to shops, as well as did inventory counts. I organized product in a way it was easily accessible for the other employees. - Used print offs to make sure inventory was correct and made adjustments as necessary - Delivered parts to multiple locations as clients requested - Learned about the automotive industry and automobile repair I delivered parts to shops, as well as did inventory counts. I organized product in a way it was easily accessible for the other employees. - Used print offs to make sure inventory was correct and made adjustments as necessary - Delivered parts to multiple locations as clients requested - Learned about the automotive industry and automobile repair
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Education
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2007 - 2012
The University of North Dakota
Bachelor of Science (BS), Psychology -
2004 - 2006
Itasca Community College
Associate of Arts and Sciences (AAS), Applied Psychology
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