Operations Support Manager, International

• Apr 2022 - Present

Marketing & Partnerships Executive

• May 2018 - Apr 2022

• Account management: supporting relationships with venues / promoters.• Developing partnerships: sales promos, loyalty incentives, competitions, ancillary revenue.• Country Product Manager for fanSALE (ethical fan-to-fan resale platform).• Website: asset management, site builds and maintenance.• Customer comms: data processing, email / SMS, social media support. • Operational support: business case preparation, cross-team training, on-site box office work.

Marketing Assistant

• May 2017 - May 2018

Marketing Associate

• Jul 2015 - Feb 2017

Fast paced role at start-up marketing and PR agency. • Social media management: content creation, paid activity and analytics. • Use of digital tools such as Google Analytics, Mailchimp and Hootsuite. • Event coordination, from internal events to client product launches. • Supporting admin: invoices, budget monitoring, diaries and reporting. Fast paced role at start-up marketing and PR agency. • Social media management: content creation, paid activity and analytics. • Use of digital tools such as Google Analytics, Mailchimp and Hootsuite. • Event coordination, from internal events to client product launches. • Supporting admin: invoices, budget monitoring, diaries and reporting.

Shift Manager

• Sep 2014 - Jul 2015

Management team position at Camden's Black Cap cabaret bar; transferred to another site following its closure. The Black Cap: • Co-founded and managed the ICONIC club night held at the venue. • New staff training & development. • Sales reports & inventory audits as required. Neighbourhood: • Joint acting manager at Neighbourhood in the absence of a permanent GM. Management team position at Camden's Black Cap cabaret bar; transferred to another site following its closure. The Black Cap: • Co-founded and managed the ICONIC club night held at the venue. • New staff training & development. • Sales reports & inventory audits as required. Neighbourhood: • Joint acting manager at Neighbourhood in the absence of a permanent GM.

Marketing Coordinator (Oxjam Camden)

• May 2014 - Oct 2014

Volunteer role to promote events for the Oxjam Camden music festival. • Designed marketing strategy and secured event sponsorship in-kind. • Project managed the top-selling event in the run up to the main festival. • Ensured compliance with marketing and event budgets. • Organised and oversaw ticketing / financial processes for each event. Volunteer role to promote events for the Oxjam Camden music festival. • Designed marketing strategy and secured event sponsorship in-kind. • Project managed the top-selling event in the run up to the main festival. • Ensured compliance with marketing and event budgets. • Organised and oversaw ticketing / financial processes for each event.

Shift Supervisor

• Mar 2006 - Sep 2014

Store management team position, primarily undertaken alongside education and studies. • Organised live music & charity fundraising in-store as the volunteer community partner. • Staff training & development – worked with more than 30 new starters during this role. • Stock management and audits. Store management team position, primarily undertaken alongside education and studies. • Organised live music & charity fundraising in-store as the volunteer community partner. • Staff training & development – worked with more than 30 new starters during this role. • Stock management and audits.

Events Intern

• Jul 2014 - Jul 2014

Supporting administrative role in the execution of the annual AOP digital publishing awards – including ticket distribution and on-the-day event support. Supporting administrative role in the execution of the annual AOP digital publishing awards – including ticket distribution and on-the-day event support.

Marketing Intern

• Feb 2012 - Apr 2012

Created & ran a marketing campaign for folk artist Rachel Sermanni – including reactive strategy planning and fan incentives. Created & ran a marketing campaign for folk artist Rachel Sermanni – including reactive strategy planning and fan incentives.

Digital Marketing Intern

• Jul 2011 - Oct 2011

Ran a campaign for international artist Queen Kwong alongside her debut UK tour – including concept development, asset creation and social media. Ran a campaign for international artist Queen Kwong alongside her debut UK tour – including concept development, asset creation and social media.