Experience

Diamond IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Implementation & Systems Engineer

  • Apr 2015 - Present

  As an award winning ICT Company, we recognise the importance of understanding and anticipating our customer’s needs so that we can deliver an exceptional customer experience that consistently exceeds expectations.Since 1996 we have built a solid reputation as an industry leader by focusing on and providing the following key benefits:A single point of contact to a diverse ICT rangeQuality products backed by great serviceExpert advice you can trustFriendly professional team with over 50 talented people that speak your languageReliable solutions that meet your business needsNot only do we pride ourselves on our ability to deliver reliable and safe solutions, we also conduct ourselves in a professional manner with a high level of integrity that allows us to contribute positively to our customer’s businesses and the wider community.



Tech Success

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Project Implementation & Network Engineer

  • Apr 2010 - Mar 2015

  Australian Golf Open Sydney site IT coordinatorPGA championship Sydney site IT coordinatorIT project planning, implementation and user training, IT infrastructure upgrade and overhaul, Network security management, Disaster recovery & Technical support. Australian Golf Open Sydney site IT coordinatorPGA championship Sydney site IT coordinatorIT project planning, implementation and user training, IT infrastructure upgrade and overhaul, Network security management, Disaster recovery & Technical support.



Mnemonics

• Technical Engineer for Sydney Roosters IT Project roll out

  • Apr 2009 - Mar 2010

  IT project for Sydney Roosters, East Leagues Club and City Tattersalls Club. IT project for Sydney Roosters, East Leagues Club and City Tattersalls Club.



Toshiba

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Support and Tech Specialist

  • 2007 - 2009



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Store Manager

  • 2004 - 2007

  National Dealer for Hutchison Telecoms, providing mobile phone and wireless Internet solutions for both business and personal.• Staff training and staff management. To be part of “creating successor”, done by manager to create someone who will pass on the success role, support other staff and fully supervise the process. Ensure the store operational as a whole and set example to other staff members when in charged.• Stock management. In charge and supervise store regular stocktaking.• Admin/paperwork. Performing weekly paperwork checking and submitting, as well as weekly banking, proficiency using PRONTO, DIS (software for management.)• Ensure that all procedures and policies are maintained at all times as set out in Hutchison’s Standard Operating Manuals.• Ensuring the Hutchison sales process is followed at all times using available sales tools and consistently delivering customer service inline with Digitone/Hutchison customer care guidelines.• Exceeding sales and KPI targets, understanding and maintaining records accurately.• Operate the Point of Sale system and complete transactions accurately.• Attend training sessions, courses and successfully complete development programs to the specified level within program timeframes.• Ensure the store is maintained in line with marketing and housekeeping procedures.• Ensure product knowledge is up to date in relation to products, procedures, promotions and processes via available resources e.g. company intranet, bulletins.• Actively ensure all company assets are secure as per our security procedures, e.g. cash, contracts, product and information.