Andy Leung

Technical Service Supervisor at Function One Computer Services
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Contact Information
us****@****om
(386) 825-5501
Location
New Territories, Hong Kong SAR, HK

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Experience

    • Hong Kong
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Service Supervisor
      • Apr 2021 - Present

      - Coordinate with internal technical team to sharing and solve issue together.- Analyse Engineer team workload and make the best arrangement- Based on experience to prediction upcoming workload and resources planning.- Proposed the team voluntary play the shift on non-office to achieve incessant support service.- Manage and backup the engineer team on project and support service.- Manage and technical support the oversea partners to complete the retail project and support Service.- Prepare project document with team to perform and status share.- Coordinate with 3rd party to regarding retail store project.- Regular update project status and project document to client.- Technical support and remote the ad hoc tasks.- Regular update the DOP/KB document to complete the SOP Library for client.- Review existing service to propose new mechanism for client.- Participate in client’s IT & application team meeting to promote technical skill to prepare future provide more technical service. Show less

    • Technician Service Specialist
      • Apr 2019 - Apr 2021

      - Project – PM, Manpower arrangement- Technical Support – working support with helpdesk team- Communicate with Clients - Communicate with Retail/MSP group IT- Documentation - Technical Guide Prepare, Project Document Prepare

    • Technician Service Engineer
      • Oct 2016 - Apr 2019

      - On-Site Services - Helpdesk Services - Project Handle - Accounts Handle

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