Andy Leung
Technical Service Supervisor at Function One Computer Services- Claim this Profile
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Bio
Experience
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Function One Computer Services
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Hong Kong
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Service Supervisor
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Apr 2021 - Present
- Coordinate with internal technical team to sharing and solve issue together.- Analyse Engineer team workload and make the best arrangement- Based on experience to prediction upcoming workload and resources planning.- Proposed the team voluntary play the shift on non-office to achieve incessant support service.- Manage and backup the engineer team on project and support service.- Manage and technical support the oversea partners to complete the retail project and support Service.- Prepare project document with team to perform and status share.- Coordinate with 3rd party to regarding retail store project.- Regular update project status and project document to client.- Technical support and remote the ad hoc tasks.- Regular update the DOP/KB document to complete the SOP Library for client.- Review existing service to propose new mechanism for client.- Participate in client’s IT & application team meeting to promote technical skill to prepare future provide more technical service. Show less
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Technician Service Specialist
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Apr 2019 - Apr 2021
- Project – PM, Manpower arrangement- Technical Support – working support with helpdesk team- Communicate with Clients - Communicate with Retail/MSP group IT- Documentation - Technical Guide Prepare, Project Document Prepare
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Technician Service Engineer
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Oct 2016 - Apr 2019
- On-Site Services - Helpdesk Services - Project Handle - Accounts Handle
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